Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found Kieran very helpful and responsive, would definitely recommend this service”

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Posted 1 year ago

“We are (please God) going on a Fjords cruise with Royal Caribbean next week. Had a couple of minor things to "iron out" and called Cruise 118 today. Spoke to a lady called Jenny who was absolutely wonderful! She had it all. I was so lucky to come across Jenny. Thank you.”

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Posted 1 year ago

“We were at our wits end worrying about our check in for our cruise Jessica did everything for us rang us to check everything was OK what a lovely girl pleasant and efficient”

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Posted 1 year ago

“Shelley customer service representative was very efficient talked us through the booking and answered all our questions.”

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Posted 1 year ago

“Received fantastic service from both Rob and Jess. They have been very helpful, we are first time cruisers so we had a lot of questions. Would book with cruise 118 in the future. Thank you!”

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Posted 1 year ago

“Jess Clemente was very helpful”

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Posted 1 year ago

“I always book all my cruises with cruise 118 they are knowledgable, freindly and always always find the best deal in the most timley manner. Nothing is too much trouble”

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Posted 1 year ago

“Shelley was so nice and very helpful during the booking process. I would have no hesitation using Oceania for our next cruise.”

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Posted 1 year ago

“When it comes to cancelling a cruise, they are very slow at doing this, and returning money due. i cancelled and was told a 3 day turn around, given it was a Friday that meant it would be 5 days, then i am told 7 days and it is done in date order, no you are just holding on to my money as long as possible, it is now 6 days and i am still waiting.”

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Posted 1 year ago

Thank you for your review, Here at Cruise 118, we strive to give the best possible service and appreciate your feedback. I am very sorry you were mis advised. I can assure you that we are always looking for ways to assist our guests with their queries and action a request as quickly as possible, I can see that initially we did advise you 3 days however did not advise that the time frame did not include the weekends, rest assured this will be fed back to the team to make sure we give a clear turnaround timescale going forward. Having checked your booking I can see that you called us on the 01st of June and made a request to cancel your booking. We have a dedicated admin team that assist with cancellations. Whilst we work in date of departure order, we will aim to assist our guests as soon as possible and within 3-5 workings days’ time frame. I can see that your booking was cancelled within 5 working days. Our Service manager also emailed you to advise you would receive your refund within 5 workings days. I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact me. Many thanks,

Posted 1 year ago

“Emma Gray and Jessica Clements have both been extremely helpful”

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Posted 1 year ago

“easy to book answer all my questions no hard sell.”

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Posted 1 year ago

“On this occasion I'm only giving it a 3* .... We booked 2 rooms for our cruise, 11th May on MSC Virtuosa for the sole purpose of visiting elderly relatives in Lerwick, Shetland Isles. My 2 sons took time off work. Imagine our disappointment when we arrived in our room on the ship to find a note on the desk saying we were not sailing to Lerwick but sailing to Zebruges instead due to weather, no other details. Surely the shipping company get a long range weather forecast before embarkation of passengers on the day. If that being the case and given us notice before travelling to Southampton, we could have cancelled and booked for the following week on the same ship and itinerary. Secondly, we were told that we were being offered the best cabins in our range 14026 and 14028. Our first night was horrific as it sounded like a train station was up above our 2 rooms all night. I went down to reception at 4am and 9am to ask for a change of our 2 rooms which after a lot of consultation we were given. This may not come down to Cruise 118 but they must get notice of any changes in the itinerary and should pass it on to their customers. Other than that the booking process was spot on and we have had 5* ratings with cruise 118 advisers in past bookings.”

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Posted 1 year ago

Thank you for your recent review, rest assured your comments are very important to us, we are very sorry that aspects of your recent sailing with MSC have given cause for dissatisfaction, and we appreciate you taking the time to write your review. It is unfortunate that you experienced an itinerary change which meant a missed port stop at Lerwick, we do recognise the disappointment this caused particularly when you had plans to meet family. Cruise lines can and do need to make changes both prior to and during a sailing, sometimes with very little notice particularly if it is weather related, having checked your booking I can see that Cruise118 was not notified prior to travel on this occasion of any such changes. I am sorry to hear that you experienced noise issues with the two cabins you had allocated, and it is good to hear that MSC were able to resolve this issue for you swiftly whilst you were onboard. We appreciate your feedback comments and are happy to hear that your booking experience with Cruise118 has been positive. Many thanks

Posted 1 year ago

“Bearer of bad news but done in a nice way. Very professional.”

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Posted 1 year ago

“Myself and my wife enquired about a balcony room upgrade. We were advised and dealt with Andrew of cruise 118. Andrew was extremely professional and helpful and returned phone calls with that information and more. This is the second time that we have used cruise 118 this year and will go back to them for future cruises. I would thoroughly recommend. Thank you.”

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Posted 1 year ago

“Great communication on the date change. Well in advance so it wasnt a problem to us.”

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Posted 1 year ago

“Just booked our first cruise and Robyn was extremely knowledgable and helpful in guiding us through it all. If we enjoy it(!)! we will definitely be coming back to Cruise118!”

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Posted 1 year ago

“Ellie, was fantastic when helping us book our cruise to Alaska. She was always available when we had questions or wanted her to check prices etc. She was a joy to work with and we will definitely use 118 and Ellie again when booking our next cruise!”

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Posted 1 year ago

“Robyn was brilliant, helping me book my cruise for a big birthday in 2026. Having tried to book this with a promotion from the cruise company only to find they had withdrawn the cruise Robyn kept tabs on things so when it became available was able to secure it for us quickly and at a really good price. Customer service excellent and we have used Cruise 118 a few times cannot fault them.”

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Posted 1 year ago

“I had a problem changing my name on a cruise booking. The help I received from Cruise 118 was first class and a special mention to Jessica Clements who was outstanding and a pleasure to deal with. A really great all round service.”

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Posted 1 year ago

“We have recently returned from our first ever cruise, which was arranged by Sian Halliwell at Cruise 118. Sian is extremely friendly, helpful and efficient. Her knowledge and advice enabled us to make the right decisions about the type of stateroom and packages that would suit us best and ensured that we had an amazing experience. I’m happy to say that she is now looking after our next cruise. Thank you Sian your customer service is amazing.”

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Posted 1 year ago

Cruise118.com is rated 4.8 based on 15,314 reviews