Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,339 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very patient and helpful courier,I changed my cabin and she was very helpful indeed.,also helped me with advice of going thtough the airport. I have booked another cruise for Jan Feb.”

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Posted 3 years ago

“Lovely people to deal with, but we had problems with phone calls back not happening to sort a booking out, resulting in increase cruise fares as the prices went up. Waiting time on phone was on average 25 minutes”

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Posted 3 years ago

“John was very professional and helpful. He took time to look at different options.”

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Posted 3 years ago

“Very helpful , through the complete process Kate was extremely helpful as this will be our first cruise.”

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Posted 3 years ago

“Very helpful and efficient.”

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Posted 3 years ago

“Amazing service from Ken , so helpful and knowledgable”

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Posted 3 years ago

“Paula was First Class, Excellent Service, I have booked several cruise through Paula she is Amazing.”

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Posted 3 years ago

“Karoline Barrett. Thank you for your assistance in the booking of our cruise. Your interpersonal assistance was outstanding and that type of service is exactly why I use Cruise118 as my one stop shop year after year. Thank you so much”

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Posted 3 years ago

“Great service from Shelley throughout. Great advice on prices and cabin availability. Price paid was better than buying direct from the cruise line. All my questions dealt with straightaway and future procedures explained. Would not hesitate to recommend Cruise 118.”

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Posted 3 years ago

“Advertised cost when I phoned you to price at exactly the same criteria was 40% higher. I’d call that false advertising and misleading potential customers during difficult times. No excuse for it other than being shocking!”

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Posted 3 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. From time to time cruise lines release many fluid offers to stimulate sales. These fluctuate due to the supply and demand of the product. There can be occasions where the demand is high and the price then increases. We always aim to advertise the best lead-in fare which is usually the lowest grade. We use a third-party company to update our website as per the latest prices that the cruise lines advertise from their live websites/booking systems. As I am sure you will appreciate availability is also changing especially now due to increasing high demand, unfortunately, it is sometimes the case that we can not update our website quickly enough to keep up with the increase in pricing. My explanation also applies to any marketing that is sent to our customers. I hope this explains our position a little more, I would like to thank you for taking the time to contact us. Kind Regards.

Posted 3 years ago

“Very helpful and efficient.”

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Posted 3 years ago

“very good service good communication and helpful assistance from karoline barrett will have no problem booking with you again many thanks paul evans”

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Posted 3 years ago

“Spoke to karoline who was very helpful in book my daughter on the same cruise as us and linking the 2 together”

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Posted 3 years ago

“Very helpful booking the cruise”

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Posted 3 years ago

“Spoke to karoline who was very helpful in book my daughter on the same cruise as us and linking the 2 together”

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Posted 3 years ago

“Paula Molloy, concierge, was very informative and helpful during the booking.”

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Posted 3 years ago

“Excellent service. Agent was exceptionally helpful.”

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Posted 3 years ago

“Great service, polite and friendly staff and always a competitive price.”

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Posted 3 years ago

“Great service from Karoline Barrett.”

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Posted 3 years ago

“Absolutely brilliant as usual 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,339 reviews