Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,716 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at an amazing price. Got what I wanted with ease with no pressure from the sales team.”

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Posted 4 years ago

“Lovely Kirstie was such a joy to talk to, really knowledgable and helpful.”

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Posted 4 years ago

“Always very helpful I have booked 10 cruises with Cruise 118.”

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Posted 4 years ago

“Your representative Lexi, was excellent. She was very informative, patient and knowledgeable. It is the first time I have booked a Cruise with Cruise 118, I will be contacting Lexi first next time.”

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Posted 4 years ago

“Very helpful and knowledgeable staff, nothing was too much trouble and both Shelley and Brittany went out of their way to put together my bespoke package.”

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Posted 4 years ago

“Very long process to make booking, we’ve had to send multiple amendments as names were wrong and titles incorrect. I cannot currently log into my booking online either. I hope this isn’t the start of a bad cruise experience.”

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Posted 4 years ago

Hi Dannielle we are sorry to hear about the issues you have faced. Regarding logging into the booking online it is the lead passengers Surname and their date of birth. Please could you send us a private message with the issues you faced and your booking reference number so that we can look into this for you. Many Thanks- Cruise118 Team

Posted 4 years ago

“Many thanks to Shelley & Amelia for once again sorting out our Cruise holiday. Very efficient & professional service. Great price. Always use Cruise118 and I'm never disappointed. Highly recommend”

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Posted 4 years ago

“After many attempts to get through to crusie 118 and i fanally git through on the 11.06.32 only to be disconnected without my issues being resolved after talking to a fiona. I called today and spoke to a lovely advisor kelise Hodson who went above and beyond to help with my enquiries she was polite and helpful she agreed to call Ms back if we got disconnected and helped me with all of my enquiries great customer service and brilliant work ethic many thanks Kelise.”

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Posted 4 years ago

“Wasn’t sure about different itineraries, very helpful advice from Kevin Reeves, many thanks”

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Posted 4 years ago

“Excellent service from Kim. Every issue professionally dealt with. Not rushed and extremely pleasant and courteous”

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Posted 4 years ago

“Short staffed due to sickness the day I rang so the manager rang me and get the booking for me great service”

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Posted 4 years ago

“Short staffed due to sickness the day I rang so the manager rang me and get the booking for me great service”

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Posted 4 years ago

“Great service great price”

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Posted 4 years ago

“Excellent. Very knowledgable. Worked with me as to what was best cruise for me.”

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Posted 4 years ago

“Excellent. Very knowledgable. Worked with me as to what was best cruise for me.”

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Posted 4 years ago

“Excellent. Very knowledgable. Worked with me as to what was best cruise for me.”

Helpful Report

Posted 4 years ago

“Fantastic price looking forward to be cruising again soon keep the bargains coming”

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Posted 4 years ago

“I received good attention but fell into a difference of opinion with Fred Olsen staff over their interpretation of the "Jubilee" offer. However some 48 hours later with help from Cruise 18 staff and a drafted email to Customer Care at Fred Olsen the issue has been resolved with Fred Olsen admitting their m original mistake and correcting the situation”

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Posted 4 years ago

“The agent patiently answered all my questions before booking.”

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Posted 4 years ago

“We are currently experiencing an unacceptable delay in obtaining our refund after our cruise has been cancelled! Also dishonesty from the customer service team.Twice we have been told that our money would be in our accounts by the end of the next week. Just this Monday 6/6/2022 I was in a live chat with an agent for an hour, she advised me she was discussing the issue with a manager and then just stopped responding. I then commenced a new live chat with another agent who requested that I put our complaint into an email and advised me that she would respond the following day, surprise surprise no response! In this modern world of technology where money is transferred by the click of a button, I do not understand why it is so difficult to return what is rightfully ours. I have also requested complaints procedure a number of times and that has also not been forthcoming. We appreciate that the cancellation of the cruise was not your fault, but with holding our money and ruining our chances of having an alternative vacation is. We are bitterly disappointed with response from agents so far.”

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Posted 4 years ago

Hi Stephanie I am sorry to hear of the issues we have checked and it looks like you were refunded on the 10th June. We apologise for the delay as a company we have to wait for the cruise line to refund us and due to volume this process is taking longer than usual. If you have anything you would like to raise please could you put it into a private message and we look into this for you, we welcome both positive and negative reviews as we are a customer-focused company we aim to improve our services continuously. Many thanks Cruise118 Team

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,716 reviews