Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,339 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise 118 as been the best especially Brittany Bennett she goes out of her was too get customer satisfaction I will book through Brittany again Thank you”

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Posted 3 years ago

“Booked a cruise recently with yourselves. Excellent Service from Emma O’Reilly, she worked with me to find a suitable cruise for my family. Would most definitely recommend dealing with Emma, her knowledge and experience was very evident and I really appreciate all her help. Thank you Emma”

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Posted 3 years ago

“First time booking with your company and not a very good start as had to make several phone calls as never received booking confirmation then when it came had to ring again as it came without flights on it! Didn’t not expect to have to do all of this after booking!!”

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Posted 3 years ago

“No time sorry”

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Posted 3 years ago

“Kate was amazing! She answered my emails quickly even in the evenings and weekends. She was patient with all my questions and queries and cannot fault her service.”

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Posted 3 years ago

“Great service. Everything explained as we went along. Also got me a brilliant deal. Highly recommended.”

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Posted 3 years ago

“Excellent service, very understanding to our family's needs. Will definitely use again”

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Posted 3 years ago

“Always superb service from Cruise118, Jennifer dealt with us this time and she was very helpful, knowledgeable and answered all my questions faultlessly. A credit to your company.”

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Posted 3 years ago

“Really good in the Sales dept, after that e-mails go unanswered, I have waited for 2 weeks still no reply - extremely long waits on the phone lines (currently still on hold 72 mins still not answered) My bill has to be paid by Monday - its Saturday now and the bill is wrong! FCC have still not been applied after 4 weeks. Shocking and no excuse for it, if the sales team can answer so can the after sales team.”

Helpful Report

Posted 3 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and so your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. I am pleased to note that this was rectified for you and that this was an issue we were working on your behalf with the cruise line for you. If you do require any assistance in the future please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve any issues you may have. Kind Regards.

Posted 3 years ago

“John was very professional and helpful. He took time to look at different options.”

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Posted 3 years ago

“Andrea as usual was ‘ on the ball’ booking confirmed and first choice of cabin. Even though we were on a cruise at the time bookings launched we had more confidence in booking with Andrea than with the future cruise sale desk.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“The best bit of Cruise118 is Andrea,the company is only good because of its excellent staff”

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Posted 3 years ago

“The best bit of Cruise118 is Andrea,the company is only good because of its excellent staff”

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Posted 3 years ago

“Nice when booking, horrible after that. So regret.”

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Posted 3 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 3 years ago

“As usual Paula Molloy dealt with my booking efficiently .”

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Posted 3 years ago

“Our cruise coordinator that assisted and booked our forthcoming cruise in the Med was absolutely delightful! Her name is Fiona and from start to finish she explained every detail, went thoroughly through all our options as there are 8 of us going so we needed to accommodate all ages. I went with a price and requirements in mind and ended up with a beautiful July cruise and 2 mini suites.. She was helpful, reliable as it took quite a lot of TUESDAY morning but I couldn’t recommend her more highly. Her email confirmation and all the extra details arrived the same day and we are now excitedly planning our itinerary and will definitely book again with Cruise 118 Thank you Fiona and will be sure to send some pictures of Princess Cruise 🚢 onboard The Sky princess. Amanda Marks”

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Posted 3 years ago

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Posted 3 years ago

“Very good service and information from Shelley. Then spoke to Anna re upgrade to drinks package. Also very good”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,339 reviews