Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to deal with”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“I was a little concerned as had never heard of Cruise 118 but have to say that Rachel was incredibly helpful and patient whilst we arranged our cruise. I wouldn't hesitate to use you again and recommend you to my friends”

Helpful Report

Posted 2 years ago

“promise everything at booking then hit you with ridiculous charges when one removes flights they couldnt deliver as per the originsl booking. the last person I dealt with Lynsey was great although she obviously could not override the crazy company policies”

Helpful Report

Posted 2 years ago

“Book two holidays, one short one my main holiday and very pleased with the way the bookings were handled.”

Helpful Report

Posted 2 years ago

“Andrea is always very helpful and friendly”

Helpful Report

Posted 2 years ago

“Competitive price and easy booking via their website. If you need to speak to an agent they are expert and friendly and will give your their direct number so you don't have to speak to another agent when you dial back.”

Helpful Report

Posted 2 years ago

“Very pleased with service received from Shelley in booking our Caribbean Cruise. She explained very well the itenary and requirements. She spoke very clear and managed booking very professional.”

Helpful Report

Posted 2 years ago

“Sam was very helpful and went along way to sort out a holiday of our dreams !! Thank you”

Helpful Report

Posted 2 years ago

“Brilliant friendly service. Well Done Cruise 118. A special thank you to Georgia for an excellant job well done.”

Helpful Report

Posted 2 years ago

“Hannah was excellent . Full of knowledge and advice”

Helpful Report

Posted 2 years ago

“Hannah was excellent . Full of knowledge and advice”

Helpful Report

Posted 2 years ago

“Daniel was superb, amongst the best we have ever dealt with.”

Helpful Report

Posted 2 years ago

“Hayleigh was excellent. Very thorough and patient with us. She went through every detail with us and explained everything in easy terminology.”

Helpful Report

Posted 2 years ago

“Nothing was too much trouble, very helpful and considerate.”

Helpful Report

Posted 2 years ago

“Brilliant as always”

Helpful Report

Posted 2 years ago

“Brilliant as always”

Helpful Report

Posted 2 years ago

“My phone call was answered quickly and I was put through to Shelley really quickly. Shelley was extremely helpful and polite and I booked my cruise with her without hesitation. It was an extremely pleasant experience.”

Helpful Report

Posted 2 years ago

“Daniel was the best. Called me back with all information.”

Helpful Report

Posted 2 years ago

“Both advisors I spoke with (Jason and Julia) were incredibly knowledgeable and really friendly. They couldn't do enough for me. It was an absolute breeze from start to finish. Both of them are true asset's to the company!”

Helpful Report

Posted 2 years ago

“Very good! Robyn called me back at a convenient time for me to make the booking.”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews