Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,326 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,326 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amber who took our booking was lovely. Very friendly and courteous. Would definitely use again.”

Helpful Report

Posted 2 years ago

“Very helpful and easy booking experience”

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Posted 2 years ago

“Easy to talk to and do their best to ensure that your cruise is just what you want.”

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Posted 2 years ago

“Absolutely amazing service from Max and Georgia, both were extremely helpful in booking our next cruise. I cant recommend cruise 118 enough. Thank you guys!”

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Posted 2 years ago

“Booked my cruise with Sian. She was fantastic ! 😊 Very helpful. Nothing seemed too much trouble, she got me exactly what I wanted. And gave good advice. Very friendly and patient. Just what I needed to make my mind up . 🙂🙂”

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Posted 2 years ago

“I found Laura to be extremely helpful in trying to get our long awaited cruise booked for us and looked into lots of options to find the right one. Thank you Laura.”

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Posted 2 years ago

“Booked a cruise with Alex called me back at the time she said she would, gave me the information I needed to know and gave me it at the best price.”

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Posted 2 years ago

“Very good service from Greg Hill. Answered all my queries and dealt with my booking”

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Posted 2 years ago

“Overall good service, but a new cruise line (Ambassador) for yourselves meant that information was limited”

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Posted 2 years ago

“Very friendly and helpful”

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Posted 2 years ago

“Helpful, professional, listening, accommodating, patient”

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Posted 2 years ago

“Greg was great at organising our holiday well done”

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Posted 2 years ago

“Hard to deal with”

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Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“I was a little concerned as had never heard of Cruise 118 but have to say that Rachel was incredibly helpful and patient whilst we arranged our cruise. I wouldn't hesitate to use you again and recommend you to my friends”

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Posted 2 years ago

“promise everything at booking then hit you with ridiculous charges when one removes flights they couldnt deliver as per the originsl booking. the last person I dealt with Lynsey was great although she obviously could not override the crazy company policies”

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Posted 2 years ago

“Book two holidays, one short one my main holiday and very pleased with the way the bookings were handled.”

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Posted 2 years ago

“Andrea is always very helpful and friendly”

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Posted 2 years ago

“Competitive price and easy booking via their website. If you need to speak to an agent they are expert and friendly and will give your their direct number so you don't have to speak to another agent when you dial back.”

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Posted 2 years ago

“Very pleased with service received from Shelley in booking our Caribbean Cruise. She explained very well the itenary and requirements. She spoke very clear and managed booking very professional.”

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Posted 2 years ago

“Sam was very helpful and went along way to sort out a holiday of our dreams !! Thank you”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,326 reviews