Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contact was relatively quick and easy and KIm was excellent affable and very efficient. She provided me with all the information I needed for a memorable and good value holiday”

Helpful Report

Posted 3 years ago

“Hassle free”

Helpful Report

Posted 3 years ago

“Very happy with the service 😊”

Helpful Report

Posted 3 years ago

“Not booked yet but seems good.”

Helpful Report

Posted 3 years ago

“Kate was very helpful. She provided knowledgeable and assuring answers to all our questions! A good discount was given when asked for. Definitely would use Cruise118 for booking again.”

Helpful Report

Posted 3 years ago

“Booked a cruise with Raseem. Wonderful customer service.”

Helpful Report

Posted 3 years ago

“We booked a cruise on Royal Caribbean through this company and paid £450 deposit. Personal circumstances meant that we could not travel on the due dates and we were aware that the terms and conditions indicated that we would lose the Sterling equivalent of $100 per person - $200 dollars in all. So we booked an alternate cruise to the Holy Land for 2023. However, despite many emails and telephone calls, after six weeks and dozens of promises, we had not received any confirmation that the first cruise had been cancelled and the second one booked. Concerned with the gross inefficiency of the company and having lost all trust and confidence with them we decided to cancel the second cruise as well. We expected to lose the $200 but today they confirmed that we would lose all our deposit, a total of £450 plus they wanted a further £80 as a penalty. They claim this in their T's and C's but it isn't. Only the $100 is. We believe they have stolen the deposit from us and think that they may well be keeping money because they are having financial problems. I shall, of course, be taking this much much much further until I get the full £450 back. DO NOT DEAL WITH THIS COMPANY. YOU WILL LOSE MONEY.”

Helpful Report

Posted 3 years ago

Hi John, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond privately with your reference number so we can look into this for you. Kind Regards - Cruise118 Team

Posted 3 years ago

“After booking the cruise on the 24th we are still waiting for a confirmation email normally they arrive within minutes but having spoken to someone,emailed several times,and phoned the email still has not arrived.I was told yesterday that there may be a problem with Gmail but I am receiving plenty of other mail. Will someone please send us a confirmation email and put our minds at rest that everything is correct.Catherine Bellerby.”

Helpful Report

Posted 3 years ago

Hi Catherine, we are sorry to hear you have had issues receiving your booking confirmation they are sent straight after booking but sometimes particular email providers do have issues. Please can you confirm if you have now received your confirmation in a private message? Many Thanks- Cruise118 Team

Posted 3 years ago

“Kevin listened to all the requests that the 6 of us had and managed to accommodate every one of them- no mean feat, many thanks and well done ❤️”

Helpful Report

Posted 3 years ago

“As always Paula Molloy dealt with our booking in a very professional manner and is an asset to Cruise 118.”

Helpful Report

Posted 3 years ago

“The booking was really easy and the lady I spoke with was just fantastic ,, But now that I need to call you and amend something your impossible to get through to on the phone , not even an option of a call back option”

Helpful Report

Posted 3 years ago

“Quite happy with service and booking”

Helpful Report

Posted 3 years ago

“Appalling customer service. Our cruise in November was cancelled but we only found out when we phoned up to ask about our flights - since we had heard nothing. We were told insistently that we had had emails informing us about this on 9th May and also messages that had allegedly been left on our phones, landline and mobiles. However, we had no such contacts. We went through our email history, including junk emails, and there was no record whatsoever of any email being received. In fact there was no record of any email from the company, ever. Similarly, there was nothing on our voicemail records on landline or mobile phones. Yet, the person we contacted told us repeatedly that we were wrong and would not accept that there was no record at all of any message being left. We have used many travel companies but must say that we will never use Cruise 118 again. Appalling service. Appalling attitude. Wish we could leave zero stars.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond privately with your reference number, account name and postcode so we can look into this for you. Kind Regards - Cruise118 Team

Posted 3 years ago

“Excellent company to deal with.Our advisor Sam had wonderful knowledge of the Caribbean and so could advise us on what would suit as best. Explained everything in an easy to understand way,Booked there and then.Perfect. Many thanks to Sam and looking forward to our Caribbean holiday. Geoff and Wendy Moore.”

Helpful Report

Posted 3 years ago

“Excellent service,nothing to much trouble for your staff,”

Helpful Report

Posted 3 years ago

“Katie was lovely. Very friendly and helpful.”

Helpful Report

Posted 3 years ago

“The travel agent Shelley was informative helpful and very professional. Excellent service and good quote which we accepted.”

Helpful Report

Posted 3 years ago

“Friendly and informative service and the cabin provided was the one I really wanted!”

Helpful Report

Posted 3 years ago

“Very helpful and friendly agent sorted the cruise in quick time”

Helpful Report

Posted 3 years ago

“Although it was a lengthy phone call it was found the 118 operator was extremely pataint and very helpful , thank you”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,337 reviews