Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,340 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rebecca was amazing! She knew her stuff and worked on late for us, I had loads of questions and changed my mind a fair few times but she was fabulous - highly recommended, she also got us a great deal :-)”

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Posted 3 years ago

“I booked a cruise on Anthem of the Seas with Cruise118 because I have booked with them before and the amazing prices that they circulate by email were available on the website, although the holiday was only available to book by phone. Rebecca was really helpful and double checked all details carefully, explaining the options available thoroughly. I would definitely recommend using Cruise118.”

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Posted 3 years ago

“Great people to book a cruise with, very professional yet friendly. nothing is too much trouble in getting answers or information that I required.”

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Posted 3 years ago

“Really good experience to date. Cruise in 3 months time. Loads of information to ensure you tick all of the boxes. Cant fault the experience so far”

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Posted 3 years ago

“Excellent service. Tailor-made my holiday all within an hour.”

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Posted 3 years ago

“I booked a Celebrity Christmas cruise with Rebecca yesterday She was extremely helpful, knowledgable and friendly Happy with the price from Cruise 118 Have used them before and will definitely use again”

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Posted 3 years ago

“Very enjoyable experience booking through Cruise118, Georgina was friendly, helpful and patient, would definitely book with them again.”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“Brittany was extremely helpful & knowledgeable during our conversation while booking a cruise on Anthem if the Seas”

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Posted 3 years ago

“Excellent service, very helpful with finding us the perfect holiday for my husbands 60th birthday next year. Thank you”

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Posted 3 years ago

“Sharmaine Issac was extremely helpful with our booking and even managed to secure the cabin we had hoped for. A very easy and pleasant experience and Sharmaine was fantastic to deal with and gave us extremely good customer service. We will book our next cruise with you rather than look elsewhere based on our booking experience.”

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Posted 3 years ago

“Excellent service. Everything straight forward”

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Posted 3 years ago

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Posted 3 years ago

“Excellent service. Quick efficient, friendly and professional.”

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Posted 3 years ago

“Very knowledgeable about cruise. Easy to deal with.”

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Posted 3 years ago

“Rubbish booked a cruise with you the ship got changed you got in touch once with me , I booked it in September I am still waiting to find out if I am going or not , I would strongly advise anyone to stay away from cruise 118 .”

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Posted 3 years ago

Dear Mr Jacobs Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

“Rachel who i spoke to was brilliant and very helpful”

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Posted 3 years ago

“My last 30+ cruises have been booked through 118 and I have no plans to change that arrangement. Thank you, Rachel Halliwell. It's quicker, more informative and cheaper. And unlike some companies I could name - they answer their phones.”

Cruise118.com 5 star review on 10th March 2022

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Posted 3 years ago

“Excellent cruise company Both Thoroughly enjoyed this cruise company. Best ever of all our eighth cruises. Perfect especially with your Customer Services staff Brian and Marguerita Newberry. Greenisland/Carrickfergus”

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Posted 3 years ago

“Advisor was very helpful”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,340 reviews