Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent , booked with Kenneth who couldn't have been more helpful. Thank you.”

Helpful Report

Posted 2 years ago

“Thank you Jason for a great service and a brilliant deal on our cruise so happy to be sailing with Princess cruises again”

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Posted 2 years ago

“big thank you to Paula for helping to make the booking experience so easy.”

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Posted 2 years ago

“Excellent customer service, booked a cruise last minute and Robyn could not do enough for us, including working on her day off to book our cruise. Would highly recommend Cruise118 for your cruise booking.”

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Posted 2 years ago

“Spoke to Hannah & Lorraine, both fantastic, booked to cabins, much easier than going through p&o if need to book more than one cabin.. will use gain..”

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Posted 2 years ago

“Spoke to Hannah & Lorraine, both fantastic, booked to cabins, much easier than going through p&o if need to book more than one cabin.. will use gain..”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I spoke to Sam Bender who was absolutely wonderful. He was very efficient and knowledgeable. He went through everything I asked about, and found a great price for me including direct flights. I was so impressed by his service, I booked straight away.”

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Posted 2 years ago

“100% confidence in Cruise 118.”

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Posted 2 years ago

“Excellent conversations with your sales concierge, Kenneth McConachie, extremely knowledgeable and pleasant. Very helpful with all my queries and cannot praise him enough. Thank you.”

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Posted 2 years ago

“Served efficiently and pleasantly”

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Posted 2 years ago

“Always a pleasure making a booking with cruise 118”

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Posted 2 years ago

“It was a bad start but it was not your fault Celebrity Cruises lost half of my future cruise credit I first dealt with Kayley and then Laura both were helpful and friendly Laura calmed me down and assured me that the credit would be found and i managed to book the cruise I wanted the case and the new cruise was passed on to Andrea McDiarmid who i have dealt with many times in the past this made me a lot more confident even when not working Andrea was on my case and keeping me updated 5 star lady”

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Posted 2 years ago

“Fantastic service, could not thank Phil enough catered for all my needs”

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Posted 2 years ago

“Booked my cruise after a delightful chat with a knowledgeable Customer service lady.”

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Posted 2 years ago

“I was very satisfied with the 5 star concierge service provided by the Criuse 118. Definitely recommend them for smooth experience”

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Posted 2 years ago

“I was very satisfied with the 5 star concierge service provided by the Criuse 118. Definitely recommend them for smooth experience”

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Posted 2 years ago

“Initially very helpful, but then very difficult to get hold of. But once I got onto Ashlee, the service was fantastic and I was able to book my last minute cruise.”

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Posted 2 years ago

“Concierge was very knowledgeable, approachable and patient! It was a pleasure to deal with her an she even made the boring small print quite interesting/understandable. The first time I rang I got through to her straight away. I first spoke to her on November 28th. I emailed on November 30th to ask if she was available to take my booking at the weekend. She replied to say she was not working that weekend and would call on Monday. I was shocked when we spoke on Monday, that the original quote had gone up by £500 and she explained that this often happened over the weekend. I can't help wondering what the price would have been had she been at work that weekend! Also, I think it would help if once you are allocated a Concierge that you are given a direct number to call them as it is very difficult to get through on the main line, although to be fair we did have email address.”

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Posted 2 years ago

“Sam was very professional, courteous and very knowledgeable”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews