Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, was able to answer my questions and sort out a change for me.”

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Posted 2 years ago

“Lots of help during my call, lots of trouble taken to find the best cabin for our needs and nothing was too much trouble . This is the third cruise booked with Cruise 118 and I’m sure it won’t be the last . Thank you !”

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Posted 2 years ago

“Efficient, helpful.”

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Posted 2 years ago

“Very happy with service from”

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Posted 2 years ago

“Our family of eight have just booked to cruise on RCI Anthem of the Seas. The whole process was quick and efficient and mostly due to the patience and efficiency of Shelley who arranged everything for us.”

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Posted 2 years ago

“All our cruises are booked through Rachel Halliwell at 118, why, because she is very professional, friendly and always on the other side of the phone if we need to speak to her. Rachel is an asset to 118. I emailed her our request at 9pm, knowing that Rachel would get back first thing next morning, sure enough, she phoned at 9am next day, brilliant service”

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Posted 2 years ago

“The easiest way to book a holiday!”

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Posted 2 years ago

“First time booking with Cruise118. I was told I can book a good drinks package direct with Royal Caribbean once signed in. Now told its between $69 ($828pppd) & $89pppd ($1068pppd). I asked about gratuities & now told $12pppd ($144pppd). We are now very worried & struggling to find that sort of money.”

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Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Having not booked a cruise before, Shelley was very informative and really helpful. She had a friendly manner and nothing was too much trouble for her.”

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Posted 2 years ago

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Posted 2 years ago

“Many thanks to Jen who explained everything fully and professionally. Extremely friendly service in which she described all the available options in detail. Very satisfied!”

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Posted 2 years ago

“I had a lot of trouble with the website so in the end I rang up. The lady was most helpful and I was able to book our cruise on the phone. Something is not quite right with your website!”

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Posted 2 years ago

“I dealt with Shellie (think I have it right) and she was excellent. I contacted her 3 times as I was booking for 4 people and she couldn't have been more helpful.”

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Posted 2 years ago

“Not the cruise I booked, also messed the taxis up. We were supposed to be picked up from the airport and dropped at the port because it was not the cruise we were booking everything gone to pot. We were supposed to be going to Majora and Monaco and we are going to neither. I wasn't told what was included my son says drinks are not included even tea and coffee with breakfast. This is the first cruise I have booked which I told the young man. Really sorry I wasted £2300 and not even getting a cup of tea with my breakfast. I'm going to ring Celebrity themselves and ask what's included as I don't feel I can trust 118 now”

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Posted 2 years ago

“It was very easy to book our holiday with cruise118, Shelley the cruise concierge was very helpful”

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Posted 2 years ago

“Never having booked with this company before I will definitely do so again. The person with whom I dealt was very efficient and very friendly, and within a short time I had booked a cruise with Princess for two. Thank you.”

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Posted 2 years ago

“Very professional and a very good price.”

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Posted 2 years ago

“Friendly and helpful staff that have knowledge of the cruise ship”

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Posted 2 years ago

“efficient and informative”

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Posted 2 years ago

“Can't fault the customer service received by chats on line and then the telephone booking. Gave plenty of time, answered all my queries, didn't feel any pressure to book, gave very competitive price too. Excellent experience....”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews