Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felt we were misled into booking a cabin which was restricted view once allocated. No aftersales support. Raised a complaint and it has been completely ignored. Not interested once you have paid them. Will definitely use cruise line direct next time. Not impressed.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We have passed your comments on to our concierge to look into this further, please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 2 years ago

“Jen provided a one to one basis which hopefully means I have a direct contact with Jen for my bookings Knowledgable and Pleasant to speak too”

Helpful Report

Posted 2 years ago

“Knowledgeable friendly, efficient staff.”

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Posted 2 years ago

“Very helpful service”

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Posted 2 years ago

“Very friendly and knowledgeable; personalised service - linked into our previous cruise bookings.”

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Posted 2 years ago

“Great knowledgable agent”

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Posted 2 years ago

“Absolutely fabulous booking team, so friendly and helpful. Very excited to go on my first cruise with my sister and her husband.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed and a colleague will be in contact with you about this. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 2 years ago

“Michelle always patient,helpful and fun.”

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Posted 2 years ago

“Very helpful and efficient staff.”

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Posted 2 years ago

“Very decent price for cruises in june and july 2023. Cheapest prices among the websites i tried. We'll see just how good they are, if any problems arise!”

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Posted 2 years ago

“Was the most competitive price we could get in comparison to P&O direct and other cruise agents. Kim was very knowledgeable on how P&O operated and gave good advice on the process leading up to the cruise.”

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Posted 2 years ago

“Great service and pericing with excellent knowledgeable staff”

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Posted 2 years ago

“I was told Princess UK and Princess Australia are different and they sure are My friend in the UK wanted us to cruise the MED , we booked with Princess here She booked with Princess UK, they came back to her with a cheaper price, she told us I made an enquiry Australia couldn't match or do a better deal, so we canceled the Australian cruise and booked with the UK princess saving over $2000.00”

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Posted 2 years ago

“Very happy with the service received today from Rachel … excellent”

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Posted 2 years ago

“Service provided by Katie Longstaff was excellent.”

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Posted 2 years ago

“Excellent service young lady Robyn listened helped and sorted our cruise no problem great price into the bargain Happy cruisers”

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Posted 2 years ago

“Absolutely excellent service”

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Posted 2 years ago

“Good deals, easy to use website & secure booking system. Only had one point to contact them on which was outside there control, but the phone was answered immediately by David & the matter was dealt with quickly & efficiently and confirmed by email. Overall a thoroughly good first experience with this company & we will definitely use them again in the future.”

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Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews