Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we booked our trip with Dale Robinson who was very helpful and had good knowledge of the company and ship. We have been cruising for sixteen years and this will be the first time with cruise 118 so we are looking forward to our Caribbean cruise in 2026'”

Helpful Report

Posted 8 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was very helpful and had a good knowledge of the product when booking your cruise. We are very glad to hear that this is your first time with Cruise118. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Wonderful service, will use 118 again. Thank you”

Helpful Report

Posted 8 months ago

Dear Roger Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received wonderful service and that you will use Cruise118 again. We really do value your business and are working hard to earn your patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Had an amazing experience today talking to Katie about organising and booking our cruise. Lovely, friendly lady, answered all questions, great customer service, thank you so much for making this so easy and straightforward.”

Helpful Report

Posted 8 months ago

Dear Nambo and Dee Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you had an amazing experience when booking your cruise with Katie. We are very glad to hear that she was a lovely friendly lady that answered all your questions and gave great customer service, which made it easy and straight forward. Rest assured your review will be passed on to Katie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Rachael was our contact ,answered all our queries , rang back when needed and was so helpful and informative , we were very pleased with the whole operation”

Helpful Report

Posted 8 months ago

Dear Mr Jones, Thank you for your review. Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad that Rachel answered all your queries and was helpful and informative when assisting you with your booking. Rest assured your kind comments will be forwarded to Rachel and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 8 months ago

“Rachael was our contact ,answered all our queries , rang back when needed and was so helpful and informative , we were very pleased with the whole operation”

Helpful Report

Posted 8 months ago

“So SMOOTH. !! Ellie was great so easy and quick no confusion.”

Helpful Report

Posted 8 months ago

Dear Gary Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Shelley brilliant cruise concierge. Patient, well organised, knowledgeable and attention to detail examplory. Listened carefully to our requirements and confirmed everything in detail back to us and was willing and open to our alternative suggestions. Cruise 118 and Six Star have never let us down so far. Well done.”

Helpful Report

Posted 8 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shelley was brilliant when booking your cruise. We are glad to hear that Shelley was patient, well organised, knowledgeable, and that her attention to detail exemplary, we are also happy that she came back to you quicky with a perfect suggestion and quote. Rest assured your review will be passed on to Shelley her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Kate was very helpful. She was knowledgeable ,pleasant and informative. A pleasure to do business with. Thank you Kate.”

Helpful Report

Posted 8 months ago

Dear Mr Hill, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very glad that you found Kate to be helpful, knowledgeable pleasant and informative. Rest assured your kind comments will be forwarded to Kate and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 8 months ago

“Ellie was such a delight to speak to and help me book my 3rd cruise with Cruise118. Everything was clearly explained to me and would recommend Ellie to speak to my friends and family.”

Helpful Report

Posted 8 months ago

Dear Sarah Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was a delight to speak to when booking your cruise. We are very glad to hear that everything was explained to you and that you would recommend Ellie to your friends and Family. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“We booked with cruise 118 in 2024 and everything ran smoothly with Sian as our booking agent so we have returned with a new booking in 2025 and this time Shelley has helped us. The service is always top class here, as I ask a lot of stupid questions but they always want to help and reassure me, thank you to all working here.”

Helpful Report

Posted 8 months ago

Dear Mrs Ferguson, Thank you for your 5* Review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad that you have received top class service from both Sian and Shelley. We can assure you that no question is a stupid question. We have a fabulous sales team with lots of knowledge who will gladly assist with any questions or queries our valued guests may have. Rest assured your kind comments will be forwarded to Sian, Shelley and their managers. Thank you once again and thank you for choosing Cruise 118! Kind Regards Customer Relations.

Posted 8 months ago

“Lost my deposit of £399 the way I was treated by customer service was appalling. Will never book with them again”

Helpful Report

Posted 8 months ago

Dear Ann, Thank you for your taking the time to leave us a review, rest assured your comments are very important to us, we are very sorry that aspects of your booking have given cause for dissatisfaction, and we appreciate you taking the time to write your review. Whilst we appreciate all feedback, it is extremely disappointing to hear that you are unhappy with our service following your cancellation request due to a spelling error you made on our website during the booking process. I can see that we have already been in contact with you directly regarding the issues you have mentioned. Kind Regards Customer Relations.

Posted 8 months ago

“Ellie was so friendly and helpful and made the booking process so easy. Would definitely recommend 118 to friends.”

Helpful Report

Posted 8 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“I’ve booked a few cruises with cruise118 and I’ve always had great customer service and that’s why I keep going back. We recently booked our first cruise to the Fjords with Robyn. She was great! She was friendly, helpful and very patient. Nothing was too much trouble. I cannot fault!”

Helpful Report

Posted 8 months ago

Dear Christine Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Robyn was great when booking your cruise. We are very happy to hear that Robyn friendly, helpful, and patient. It is good to know that nothing was too much trouble for her, and that you could fault nothing when booking your first Fjords Cruise. Rest assured your review will be passed on to Robyn and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Rachel was excellent, really helpful and made the whole process very easy. I will definitely go back to Cruise118 but only to Rachel.”

Helpful Report

Posted 8 months ago

Dear James Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Hannah was amazing couldn’t do enough to help, as I’m a 1st time cruiser”

Helpful Report

Posted 8 months ago

Dear Ms Fletcher, Thank you for your 5* Review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear that Hannah was amazing when assisting you with your first cruise! Rest assured your kind comments will be forwarded to Hannah and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 8 months ago

“Shelley was really easy to talk to, she gave me more than enough information and her own experiences. We are 1st time Cruiser's so this was greatly appreciated. She was lovely to deal with. Thank you”

Helpful Report

Posted 8 months ago

Hello Trisha Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Thank you Robyn for booking our cruise, for your time and patience! It was a really great experience while making booking, all easy and professional. Strongly recommend Robyn and Cruise 118!!! 😊👍🏻☘️☘️☘️ Many thanks. Jev”

Helpful Report

Posted 8 months ago

Dear Mr Lebedevs, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will indeed be forwarded to Robyn and her manager and will be very much appreciated. Than you once again. Kind Regards Customer Relations.

Posted 8 months ago

“Dale Robinson was very helpful and we will definitely use him again , very impressed and we are looking forward to our holiday ( cruise )”

Helpful Report

Posted 8 months ago

Dear Mr Moran, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear that you were very impressed with how helpful Dale was and we are delighted to hear that you will be contacting Dale for your future sailings! Rest assured your kind comments will be forwarded to Dale and his manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 8 months ago

“I've been a regular customer of cruise118 for some years now and have always received prompt, helpful and sympathetic service.... thank you guys!!”

Helpful Report

Posted 8 months ago

Dear Tricia Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how prompt and helpful we have been with our service. Rest assured your review will be passed on to the sales managers. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 8 months ago

“We have just had an amazing holiday through 118! Ellie has been very helpful all the way through to the end of our holiday! I would very much recommend 118 holidays.”

Helpful Report

Posted 8 months ago

Dear Lesley Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Ellie has been and that you have just returned from an amazing holiday. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 8 months ago

Cruise118.com is rated 4.8 based on 15,314 reviews