Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,893 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service and help.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Gareth We are really pleased to hear that, thank you for your review. Kind Regards Cobweb

Posted 5 years ago

“Thank you for fixing the issue with the control panel, the storage space is available now! Thanks, Gabriel”

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(Support) - Posted 5 years ago

Hi Gabriel We are happy to hear our support team was able to assist with your query. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“great service as usual”

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(Support) - Posted 5 years ago

Hi Mike Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Outstanding service from Cobweb - thank you guys. Alex called me a little after midnight while his family was asleep. Above and beyond. Thank you! Peter”

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(Support) - Posted 5 years ago

Hi Peter Thank you so much for your kind words, we are really pleased to hear you were happy with the support provided by Alex. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Long response times”

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(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards cobweb

Posted 5 years ago

“Very quick answer on the phone and full resolution in a few minutes.”

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(Support) - Posted 5 years ago

Hi John We are delighted to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Very patient.”

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(Support) - Posted 5 years ago

Hi Paul Thank you for your review. Regards, Cobweb

Posted 5 years ago

“i am very pleased with the assistance from cobweb.”

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(Support) - Posted 5 years ago

Hi Michael Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Thank you for your fast and accurate support!”

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(Support) - Posted 5 years ago

Hi Eli We are happy to hear our support team was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Great response”

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(Support) - Posted 5 years ago

Hi Andrew Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“I've awarded 3 stars because the migration process was at times excellent (five stars to the individuals who provided support and tried their best to resolve problems) and at times dreadful (one star for the difficulties in actually getting hold of anyone on the phone, the time on hold only to be cut off, or the failure to return telephone messages despite the promise to do so). I've alway been a strong advocate of Cobweb and I've recommended you to people within my network, however this was not my best experience by a long way. I understand that you're recruiting and training additional people and I hope that when they're in place, the normal (excellent) service will be resumed. Particular thanks to Andrew Sharpe for his patience and hard work in getting our problems resolved.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Chris Thank you so much for taking the time to leave a review. We are very sorry to hear your experience did not meet expectation on this occasion and thank you for your patience. If you would like to discuss any of your concerns further please do contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Thank you for your help, I was able to create new users. Thanks, Gabriel”

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(Support) - Posted 5 years ago

Hi Gabriel We are pleased to hear our support team was able to assist you. Thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Extremely helpful.”

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(Support) - Posted 5 years ago

Hi John We are really pleased to hear that , thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Resolved quickly and was a pleasure to speak with Alex. Thanks”

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(Support) - Posted 5 years ago

Hi Lynsey We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Sadly, no one is picking up and responding to voicemails. Support via the website is ignored and it takes days and many calls to get things moving. I hope that Cobweb and Vuzuion return to their normal quality of support soon.”

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(Support) - Posted 5 years ago

Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Did what i asked while i was on the line”

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(Support) - Posted 5 years ago

Hi Charles Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Prompt response and quick resolution to the problem.”

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(Support) - Posted 5 years ago

Hi Derek We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Great service, thank you”

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(Support) - Posted 5 years ago

Hi Karl Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“I had a very poor initial response from your Sales team - almost enough to make us look elsewhere for our support. Thankfully you have Richard French in your technical team, and he saved the day. I am now really frustrated by the experience of being chased for payment and threatened with service closure by automated messages from your Finance system when I can see nothing wrong with our account set up on your Core system. Your finance team hasn’t responded to my email, I simply don’t have enough hours to spare to hang on to get someone to answer the phone and we have now had an outstanding ticket with your technical team for 48 hours with no update. I could go on! Richard has been great and is an enormous credit to your company. Everything else is utterly shambolic. We’ve been a customer of yours for years and previous experiences have been positive. This one , with the exception of Richard has been pretty bad indeed.”

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(Service Addition) - Posted 5 years ago

“It’s taken a month to provision 3 new O364 accounts. On all but the last call with Josh I have been unable to speak with tech support when I’ve called, probably about 8-10 times? However, my call with Josh today was excellent, resolving all issues very effectively. I remain confident with Cobweb, and hope that current response times are temporary. Thanks again Josh.”

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(Support) - Posted 5 years ago

Hi Peter Thank you for your feedback, and review for Josh. Regards, Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,893 reviews