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Cobweb Reviews

4.8 Rating 8,241 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy response to my call and and quickly resolved. Excellent.”

Helpful Report

(Support) - Posted 4 years ago

Hi Wyndham Thank you for your review. Regards, Cobweb

Posted 4 years ago

“response to tickets does seem to have been slower recently”

Helpful Report

(Support) - Posted 4 years ago

Hi Nick Thank you for your review - we really appreciate your feedback and apologise for the delay caused. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 4 years ago

“Fantastic company, always very supportive and would definitely recommend.”

Helpful Report

(Support) - Posted 4 years ago

Hi Idris That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The cause of the issue was identified, explained and resolved. A plan was put in place that will hopefully prevent recurrence and notes added to our client file.”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael Thank you for your review. Regards, Cobweb

Posted 4 years ago

“I was provided with prompt assistance that was very clear, technically very competent and completely resolved my issue.”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 4 years ago

“As always, I get to speak to a real person who knows what they are doing and gets things sorted quickly. A loyal happy customer for years and years!”

Helpful Report

(Support) - Posted 4 years ago

Hi David Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom over the years. Regards, Cobweb

Posted 4 years ago

“Thanks Elliott, really got you working hard on this issue. Your patience and perseverance are a credit to you and we both learned a thing or two along the way. Many thanks Jennifer Kiss Driving School”

Helpful Report

(Support) - Posted 4 years ago

Hi Jennifer Thank you for your review and feedback for Elliot - very much appreciated. Regards, Cobweb

Posted 4 years ago

“Elliot replied within the SLA and solved the issue first time.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Declan was professional and helpful”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback for Declan. Regards, Cobweb

Posted 4 years ago

“Great service as always!! :)”

Helpful Report

(Support) - Posted 4 years ago

Hi Nimesh Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 4 years ago

“I appreciate the quick reply. Thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi Eli We appreciate your review and feedback - thank you. Regards, Cobweb

Posted 4 years ago

“Excellent response. Directly to the point/ Problem solved!”

Helpful Report

(Support) - Posted 4 years ago

Hi Noel That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Had to wait a whole week to get the issue resolved which was unacceptable but when i finally got through to Louis he was extremely polite and helpful and dealt with it straightaway”

Helpful Report

(Support) - Posted 4 years ago

Hi Julia We are sorry to note the initial delay but thank you for your review and feedback for Louis which is very much appreciated. Regards, Cobweb

Posted 4 years ago

“Once we escalated the issue it was dealt with quickly. thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“I had a slightly out of the ordinary request on a more complex feature of 365 and support quickly found a way to achieve it, did it and gave instruction on how I can also do in the future. This particular situation was quite key to us and Elliot was great for our needs. Many Thanks.”

Helpful Report

(Support) - Posted 4 years ago

Hi Robin Thank you for your feedback and 5 star review for Elliot. Regards, Cobweb

Posted 4 years ago

“Very prompt response to request”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your feedback and review. Regards, Cobweb

Posted 4 years ago

“Pleasant and knowledgeable staff”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your review and feedback - very much appreciated. Regards, Cobweb

Posted 4 years ago

“didnt resolve my issue and taken weeks to come to simply closing my case”

Helpful Report

(Support) - Posted 4 years ago

Hi Rob Thank you for your review and the opportunity to reach out to resolve your query. Regards, Cobweb

Posted 4 years ago

“Very happy with the service, went above and beyond expectations”

Helpful Report

(Support) - Posted 4 years ago

Hi Thom Thank you so much for your review, we are delighted to hear you are pleased with the support provided. Kind Regards Cobweb

Posted 4 years ago

“I submitted 3 tickets about the same issue, got no response, then my ticket was closed because you 'have not heard back from me'”

Helpful Report

(Support) - Posted 4 years ago

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Cobweb is rated 4.8 based on 8,241 reviews