Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Once I got through to Cobweb (via finance who were very helpful) and spoken to Andrew the problem was resolved quickly. Getting through has been awful!”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review, we really appreciate your patience. Kind regards Cobweb

Posted 5 years ago

“Rapid and efficient service”

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(Support) - Posted 5 years ago

Hi Ian Thank you for your review and feedback, it is much appreciated. Regards, Cobweb

Posted 5 years ago

Hi Ian Thank you for your 5 star review, have a great day. Kind regards Cobweb

Posted 5 years ago

“The technical supports gentleman was very helpful”

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(Support) - Posted 5 years ago

Hi Ian Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Changeover was initiated without discussion with me. The email instructions were sent after the changeover started so I didn't get them. it tool hours of time to get through to you and sort the problems over 48h after I had been without any email access. It was only working with your engineers trying to problem solve that I suggested a set of actions that resolved one issue There were ongoing problems subsequently which required several emails to you. Frankly, really disappointed in Cobweb and think my changeover fee should be refunded. Prior to this experience I would have had no hesitation in recommending Cobweb. Now I'm not so sure. My ex-wife will have to do similarly to me as she has the same set up. God knows how she'll cope if she has to endure what I did.”

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(Service Addition) - Posted 5 years ago

“good help but waited 18 mins to reach someone”

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(Support) - Posted 5 years ago

Hi Chris Thank you for your review, we really appreciate your patience. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Cobweb staff have been exceptional whenever I have had to contact them for whatever reason large or small”

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(Support) - Posted 5 years ago

Hi David Thank you so much for your kind words, we are really pleased to hear you are happy with the support provided. Kind regards Cobweb

Posted 5 years ago

“Thank you for the very swift and professional support in resolving my issue”

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(Support) - Posted 5 years ago

Hi Claudine We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Issue dealt with efficiently and resolved quickly”

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(Support) - Posted 5 years ago

Hi We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Explanation given by support help resolve the issue.”

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(Support) - Posted 5 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Excellent service.”

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(Support) - Posted 5 years ago

Hi Adam Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 5 years ago

“Excellent professional help received from both Evan and Alex. Many thanks to both. They were both very understanding. The initial support dialogue (with Evan) took me nearly 4 days to achieve however. A DDI call facility would also have been helpful for follow-up dialogue but 'pleased to say that my post-upgrade email problems have now been sorted.”

Helpful Report

(Support) - Posted 5 years ago

Hi Keith Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“I haven't got a clue when it comes to technology so was filled with dread when I had to call the support team but they were great, very patient with me. They knew what I meant, even by my rather vague description of the problem & with my lack of correct terminology and soon got me sorted which was a huge relief.”

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(Support) - Posted 5 years ago

Hi Thank you for your review, we are pleased we were able to help. Regards, Cobweb

Posted 5 years ago

“As usual, the team were excellent.”

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(Support) - Posted 5 years ago

Hi Ian Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Just sorted very quickly Thanks”

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(Support) - Posted 5 years ago

Hi Ian Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Very helpful young man who sorted out the problem for me.”

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(Support) - Posted 5 years ago

Hi Tony Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“Very good process and well maintained”

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(Service Addition) - Posted 5 years ago

Hi Debasish Thank you for your feedback, we are glad to hear you were pleased with your set up. Regards, Cobweb

Posted 5 years ago

“Very helpful”

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(Support) - Posted 5 years ago

Hi Alex Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“What would have been good is to have some setup information for the users and setup details for admin accounts without needing to ask. Job well done though”

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(Service Addition) - Posted 5 years ago

Hi Thomas Thank you for your set up feedback and review. Regards, Cobweb

Posted 5 years ago

“It was obvious that an issue had arisen with with the change of email platform. Eventual tech support was patient and excellent”

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(Support) - Posted 5 years ago

Hi Peter Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Thans for your help”

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(Support) - Posted 5 years ago

Hi Vince We are glad to hear our support team was able to assist, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,892 reviews