Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“very poor communications, our whole company emails down for hours, once resolved certain users then down again 3 hours , now appears that each outlook used has to await database rebuilding in outlook before searches atc operate corrcetley , no communication from cobweb , just advised to check for hoiurly updates to service srtatus, updates were not posted hourly!”

Helpful Report

(Support) - Posted 5 years ago

“Sorted problem quickly.”

Helpful Report

(Support) - Posted 5 years ago

Hi Dawn Many thanks for your review and five star review. Regards, Cobweb

Posted 5 years ago

“Thanks for your support”

Helpful Report

(Support) - Posted 5 years ago

Hi Kieran Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“The problem of disappearing mail turned out to be aggressive junk mail filtering by Microsoft on the new platform you've adopted and I'm surprised to find that I/we seem to be the only people experiencing this so badly. The technician I eventually spent much time with was patient and helpful, but could offer no solution other than constant monitoring of the online Junk mail and using the feedback to MS. Initially it wasn't clear that the problem was at the Cobweb end and I was suspicious of the forwarder we use ahead of Cobweb, but they were active and speedy in demonstrating their correctness and I was able to create a temporary parallel mail account elsewhere to prove it was a Cobweb problem. I think the failure was a general one of Cobweb being unprepared for this collateral problem arising after the transition.”

Helpful Report

(Support) - Posted 5 years ago

Hi Bruce Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Problem identified quickly, resolved with patience and understanding.”

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(Support) - Posted 5 years ago

Hi Mike Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“TERRIBLE SERVICE. Outgoing emails were corrupted with another company's email signature and Cobweb have not been able to satisfactorily deal with this in any way, or give adequate information or resolution.”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. If you would like to discuss further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 5 years ago

“The issue is still not resolved and was logged at the end of January”

Helpful Report

(Support) - Posted 5 years ago

Hi Jamie Thank you for your review, we can confirm that your request is still being dealt with by our support team under a separate ticket. Please accept our apologies for the confusion. Kind regards Cobweb

Posted 5 years ago

“Took way too long for an urgent ticket to be resolved and constant chasing on my behalf. Also found out another ticket I opened was just ignored and closed.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards

Posted 5 years ago

“Thanks Florian, Provisioning & Support Teams - so far so good...”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi John Thank you for your review for Florian and our support team. We are pleased you are happy with the set up and support of your service. Regards, Cobweb

Posted 5 years ago

“very satisfied, as per usual”

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(Support) - Posted 5 years ago

Hi Jamie That's great to hear - thank you for your review. Regards, Cobweb

Posted 5 years ago

“James was incredibly helpful, thank you very much!”

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(Support) - Posted 5 years ago

Hi Abbey Thank you for your review - very much appreciated. Regards, Cobweb

Posted 5 years ago

“Friendly efficient and quick.”

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(Support) - Posted 5 years ago

Hi Peter That's good to hear - thank you for your review. Regards, Cobweb

Posted 5 years ago

“The technician was very helpful and knew his stuff. However, 36 minutes to get through isn't ideal.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are happy to hear our support team was able to help and really appreciate your patience. Kind regards Cobweb

Posted 5 years ago

“Great service, called and enquiry was dealt with the following few minutes!”

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(Support) - Posted 5 years ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Took a while to resolve and had to chase but all good now. Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Gary Thank you for your review, we appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Bit slow to react, then fine.”

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(Support) - Posted 5 years ago

Hi Stewart Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Friendly, quick and efficient service.”

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(Support) - Posted 5 years ago

Hi John Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Solved an issue he didn't have too, top bloke”

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(Support) - Posted 5 years ago

Hi Jake Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Good Service - Thanks”

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(Support) - Posted 5 years ago

Hi Luigi That's good to hear - thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Provided all the information I needed - thanks.”

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(Support) - Posted 5 years ago

Hi Andrew Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,892 reviews