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Cobweb Reviews

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As a small business owner it is invaluable to have Cobweb as our "IT department" to help resolve any issues we have with the tech side of things. The Team @ Cobweb are helpful, professional and just brilliant when I need help. Cannot recommend enough. Thank you Cobweb.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jennifer Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom over the years. Regards, Cobweb

Posted 5 years ago

“I raised a problem and it was fixed quickly... which is a good experiance.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Excellent as always!”

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(Support) - Posted 5 years ago

Hi Sue Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Despite an initial problem with the tesmporary password I was given, after a second call your expert sorted me out very quickly and efficiently.”

Helpful Report

(Support) - Posted 5 years ago

Hi Raymond We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Very efficient”

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(Support) - Posted 5 years ago

Hi Jim Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Declan was very helpful . I do not understand computers or matters of a technical nature but although my lack of understanding must have been frustrating for him, he was extremely patient and helpful. Thanks Declan.”

Helpful Report

(Support) - Posted 5 years ago

Hi Nick Thank you for your review and feedback for Declan. Please do not hesitate to contact us if you need any further assistance. Regards, Cobweb

Posted 5 years ago

“Alex was as excellent as ever.”

Helpful Report

(Support) - Posted 5 years ago

Hi Ian We are happy to hear you were pleased with the support provided by Alex, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“I had a problem with my email which seemed impossible to sort out but after a discussion this morning and Declan from your office took over my computer, he managed to resolve the issue for me after a short period and some investigations.”

Helpful Report

(Support) - Posted 5 years ago

Hi Rob We are really pleased to hear that Declan was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Got back to us quickly and solved the problem. Thank you”

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(Support) - Posted 5 years ago

Hi Tracy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Excellent and friendly support as always from Cobweb.”

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(Support) - Posted 5 years ago

Hi Neill We are delighted to hear that, have a great weekend! Kind regards Cobweb

Posted 5 years ago

“Efficient and prompt”

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(Support) - Posted 5 years ago

Hi Jeffrey Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 5 years ago

“Service was good, albeit a bit slower than Cobweb normal time scales”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Didn't respond, didn't resolve the problem. We had to resolve the problem ourselves with an external contractor.”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 5 years ago

“10 days and still not resolved. It is causing serious problems with communications (key staff and key clients).”

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(Support) - Posted 5 years ago

“Went over and above given the issue turned out to be with the clients email server and not ours”

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(Support) - Posted 5 years ago

Hi Andrew Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Thank You for your quick action! Have a nice day! Gabriel”

Helpful Report

(Support) - Posted 5 years ago

Hi Gabriel We are delighted to hear our support team could assist you with your request. Kind regards Cobweb

Posted 5 years ago

“Not fixed??”

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(Support) - Posted 5 years ago

“Declan courteous, diligent and very good. Shame it took 2 weeks.”

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(Support) - Posted 5 years ago

Hi We are pleased to hear you were happy with the support provided by Declan. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Great - thank you!”

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(Support) - Posted 5 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Never got support at the end. Had to figure it out myself. This was the same for another ticket I also raised. Will not raise anything else going forward.”

Helpful Report

(Support) - Posted 5 years ago

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Cobweb is rated 4.8 based on 7,892 reviews