Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,661 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ewan was great. Thank you very much.”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind Regards Cobweb

Posted 1 year ago

“Excellent as always from the Cobweb Team.”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Everything went very well with no issues”

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(Service Addition) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“The Setup engineer was very helpful and provided good support throughout the process, he had good technical knowledge.”

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(Service Addition) - Posted 1 year ago

Hi Vrinda, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“problem solved very quickly - thanks!”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind Regards Cobweb

Posted 1 year ago

“A fast response to my issue. most impressed!”

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(Support) - Posted 1 year ago

Hi Adrian, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and thank you for your custom. Kind Regards Cobweb

Posted 1 year ago

“Very prompt response when I was bemused by a message that came up on my screen which led me into labyrinths of text I didn't have time or energy to plummet.”

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(Support) - Posted 1 year ago

Hi Arthur, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“Great support from Chris...”

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(Support) - Posted 1 year ago

Hi Garth, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and thank you for your feedback. Please do contact us if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“Great support from Chris..”

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(Support) - Posted 1 year ago

Posted 1 year ago

“Excellent service and resolution of the problem as always!”

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(Support) - Posted 1 year ago

Hi Simon, Thank you so much for taking the time to write a review and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Very helpful. James immediately understood the problem and fixed it for me. (I had a stroke four years ago, so it is very good to feel that someone understands.) Thanks for your help.”

Helpful Report

(Support) - Posted 1 year ago

Hi Robert, We are glad James was able to assist and thank you for your feedback. Please do contact us if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“Courteous, seamless and excellent”

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(Support) - Posted 1 year ago

Hi Ben, Good to hear, thank you for reviewing Cobweb! Kind regards Cobweb

Posted 1 year ago

“Support technician was very helpful, understood the problem straight away and resolved it in minutes.”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind regards Cobweb

Posted 1 year ago

“Continues to be excellent”

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(Support) - Posted 1 year ago

Hi Marc, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and for your feedback. Kind regards Cobweb

Posted 1 year ago

“This morning I needed to contact Cobweb because although on 28th December I'd had very useful support to get past the new MS Authentication process on my PC by loading the new MS Ap onto my Android phone I subsequently discovered that Outlook on my phone was no longer displaying up-to-date emails although it was showing that there were emails to view in my inbox. Again very frustrating. However, Alec was able to talk me through the whole process by sending a new PW to an alternative email a/c which fortunately I do have and so after uninstalling Outlook off my smartphone and then reinstalling it we managed to get Outlook operational again on the phone. I'm now back using Outlook on both my PC and phone BUT MS really have made life an absolute chore with these wretched authentication and security changes! Anyway, thanks again Alec and Mitchel at Cobweb because I definitely could not have sorted these issues without support! Rgds Chris in E Sussex.”

Helpful Report

(Support) - Posted 1 year ago

Hi Chris, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Awesome support from Ronny. Got me sorted with 365 on my new laptop in great time with easily understood requests requiring my action. Ronny - MANY THANKS”

Helpful Report

(Support) - Posted 1 year ago

Hi Paul, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Ronny and for your continued custom over the years. Kind Regards Cobweb

Posted 1 year ago

“Hello, I've not had to use Cobweb Solutions for a considerable time BUT this new MS Authentication process had really upset me because I could no longer access my Outlook a/c on my PC although it was still working on my rather old Samsung Android phone. I'm not that IT literate being in my 3rd age and I'm really annoyed with MS for springing this wretched new authentication system on me because I was quite content with things as they were! Anyway, Mitchel at Cobweb was very calm and talked me through the whole convoluted process in about 10 minutes and I'm now back at my PC k/b managing my Outlook emails. So, Cobweb has once again earned my gratitude and I'm pleased I've remained with the company for decades despite being a very basic individual client. Kind Regards, Chris W.”

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(Support) - Posted 1 year ago

Hi Chris, Happy New Year to you. Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Mitchell and thank you for your feedback. Kind Regards Cobweb

Posted 1 year ago

“Mitchel remained cool and calm when I didn't! Problem resolved thank you 😅”

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(Support) - Posted 1 year ago

Hi Kathleen, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Mitchell and for your continued custom over the years. Kind regards Cobweb

Posted 1 year ago

“Impressed with knowledge and speed of response from Joshua Lake. He remained on the phone to talk through the issues and to ensure I was okay with what I was being asked to do.”

Helpful Report

(Support) - Posted 1 year ago

Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you by Josh. If you would like to provide any further feedback, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“xxxxxxxxxx”

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(Support) - Posted 1 year ago

Hi Katie, We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

Cobweb is rated 4.7 based on 7,661 reviews