Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,661 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Migration process now in the trusted hands of the very clever Cobweb "Spider-people!"”

Helpful Report

(Support) - Posted 1 year ago

Good Morning Ash, Thank you for your kind words, we're happy to hear you were pleased with the service provided by our spider team. Please do let us know if there is anything else we can help you with. Kindest regards Cobweb

Posted 1 year ago

“My issue has been resolved in a timely manner. Great support from Cobweb”

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(Support) - Posted 1 year ago

Hi Adrian, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else, we can help you with then please do contact us. Kindest Regards Cobweb

Posted 1 year ago

“Outstanding support experience. Firstly when I had an email account compromised, this was spotted within minutes by Cobweb, who called proactively to alert me, and arrested the problem immediately and so contain the damage. Secondly, a laptop motherboard change triggered a Microsoft issue which Cobweb had previously encountered, and patiently worked through to resolve. Providers of my laptop service support agreement had not been able to diagnose this and so had left me without a resolution up to then.”

Helpful Report

(Support) - Posted 1 year ago

Hi Sumit, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kindest Regards Cobweb

Posted 1 year ago

“Michael is a very clever "Spider" and helped me, as a newcomer to Mimecast, toggle setting to block dangerous mails. Now I get it, I can do this my self. Thank you for a painless and swift remedy. Michael. Just what you expect, the The Very Clever Band of Spiders chez Cobweb would do!”

Helpful Report

(Support) - Posted 1 year ago

Hi Ash, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service from our spider Michael. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kindest Regards Cobweb

Posted 1 year ago

“Helpful and efficient service from Elliot & Mitchell. Thank you.”

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(Support) - Posted 1 year ago

Hi Nicola, We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by Mitchell & Elliot. Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Cobweb

Posted 1 year ago

“Sorted....”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“Very quick response and good support. The only criticism was that I wasn't made aware that a password reset came from Microsoft and not Cobweb so I wasn't looking out for it. Other than that, a very good service thank you.”

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(Support) - Posted 1 year ago

Hi Andrew, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and thank you for your custom. Kind Regards Cobweb

Posted 1 year ago

“Quick, concise and resolved”

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(Support) - Posted 1 year ago

Hi Simon, Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Great support from Chris.”

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(Support) - Posted 1 year ago

Hi Garth, We are glad Chris was able to assist. Please do contact us if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“The issue is resolved extremely quickly with in-depth knowledge from the team.”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Josh was very helpful and resolved the issue quickly! very professional”

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(Support) - Posted 1 year ago

Hi Vikki, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Josh and for your continued custom over the years. Kind Regards Cobweb

Posted 1 year ago

“The best experience I have had with Cobweb yet so far with James, he was knowledgeable and explained everything really clearly to help resolve my query. Thank you very much!”

Helpful Report

(Support) - Posted 1 year ago

Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you by James. If you would like to provide any further feedback, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“Cobweb technical support was great as always! Very helpful and made sure everything was sorted for us.”

Helpful Report

(Support) - Posted 1 year ago

Hi Brian, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Great customer service from Lauren, thank you!”

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(Support) - Posted 1 year ago

Hi Lee, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Lauren and for your continued custom over the years. Kind regards Cobweb

Posted 1 year ago

“I was pleased with the speed of response and ease of sorting my request.”

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(Support) - Posted 1 year ago

Hi Deborah, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our sales and support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“Brilliant”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind Regards Cobweb

Posted 1 year ago

“Outstanding professionalism. Very responsive. Easy to use.”

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(Support) - Posted 1 year ago

Hi Mark, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and for your feedback. Kind Regards Cobweb

Posted 1 year ago

“Very prompt and helpful”

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(Support) - Posted 1 year ago

Hi Jenny, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and thank you for your custom. Kind Regards Cobweb

Posted 1 year ago

“Very professional. Quick to understand the issue and the threat to our cyber security. Quick to resolve the issue. Polite and courteous service. Overall very pleased indeed with the support provided.”

Helpful Report

(Support) - Posted 1 year ago

Hi Tony, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 year ago

“Michael was excellent - got onto the issue immediately... fixed it... and then called to check that it was done at my end. First class service.”

Helpful Report

(Support) - Posted 1 year ago

Hi Christopher, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Michael and thank you for your feedback. Kind Regards Cobweb

Posted 1 year ago

Cobweb is rated 4.7 based on 7,661 reviews