Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,972 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Prompt response and dealt with quickly and politely”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad to hear the response was prompt and handled quickly and politely. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“No issues with our service, we were updated all the way through the process, many thanks”

Helpful Report

(Service Addition) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad to hear there were no issues and you were updated throughout the process. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Cibi has been excellent. He has been patient and clearly explained the range of options. He has also been flexible allowing me to work around the IT issues to attend important calls. He scheduled calls, made a home visit and was overall exemplary.”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re thrilled that Cibi was excellent, patient, flexible, and that he could attend to you with calls and a home visit. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Great technical support from Ronny.”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad Ronny provided great technical support. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Cobweb have been very helpful in getting us set up. Still some teething problems to overcome, but they are working on them”

Helpful Report

(Service Addition) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad Cobweb has been helpful. If you’re still facing teething problems, we’re on it and happy to help. Warm regards, Team Cobweb

Posted 2 months ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you enjoyed Cobweb. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Very helpful”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you found Cobweb very helpful. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Cibi Mathew is excellent”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you think Cibi and Mathew are excellent. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“no point this has been a waste of time”

Helpful Report

(Support) - Posted 2 months ago

Hi there, We’re sorry to hear you felt it was a waste of time. We’ll review our processes to understand where we fell short and improve. Warm regards, Team Cobweb

Posted 2 months ago

“good proactive service”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you found our service proactive. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Replied to invoice request within 15 minutes”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad we could reply to your invoice request within 15 minutes. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Cobweb seem to have no or very little understanding of the Apple Mac operating systems”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear you feel we have little understanding of Apple Mac operating systems. We’ll review our knowledge base and training to improve our Mac support and ensure we can assist more effectively. Warm regards, Team Cobweb

Posted 2 months ago

“Expert knowledge, efficient and friendly! 10/10”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad our team could provide expert knowledge, efficiency, and friendliness. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Michael was very prompt in assisting me in less than 24 hours. Thank you!!”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad Michael was prompt and could assist within 24 hours. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“The resolution of this ticket doesn't resolve the current issue with the production session hosts...”

Helpful Report

(Support) - Posted 2 months ago

Hi there, We’re sorry to hear the resolution didn’t address the current issue with your production session hosts. We’ll review this as a priority and someone will be in touch to discuss next steps and how we can resolve it. Kind regards, Team Cobweb

Posted 2 months ago

“Thanks for the quick and effective resolution!”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you had a quick and effective resolution. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Excellent service.”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you had excellent service. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Got a strange mail from Sovereign Wealth type source, too good to be true. I had Cobweb's Josh check it out. Clever Spiders from Fareham, not far from MARS, sorted it out. like they always do.”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad Cobweb’s Josh could check it out and sort it. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“Thank you Evan, much appreciated 😊”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad Evan could help and that you appreciated it. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

“The online support was timely but didn't resolve the issue. But the great thing about Cobweb is that you can call a human, and they fix the problem in no time. Worth every penny for the peace of mind that comes with good service.”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for your review! We’re glad you found the support timely and that a human helped fix the issue quickly. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 months ago

Cobweb is rated 4.8 based on 7,972 reviews