Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have had no response 2 days since my email was sent”

Helpful Report

(Support) - Posted 5 years ago

Hi An Account Manager will reach out to the customer's main administrator to discuss their Office 365 licence requirements. Regards, Cobweb

Posted 5 years ago

“Nothing to add”

Helpful Report

(Support) - Posted 5 years ago

Hi Chris Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 5 years ago

“The worst experience I’ve had from you guys. 2-3 week delays had to chase to get a response, then further delays closing the case when it wasn’t completed. Need to step this up or risual will be moving.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 5 years ago

“Connection sorted- thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really happy to hear your issue has been sorted. Kind regards Cobweb

Posted 5 years ago

“Very Helpful young man”

Helpful Report

(Support) - Posted 5 years ago

Hi Sue Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Hi got good support once we waited 19 mins to get through to an operative”

Helpful Report

(Support) - Posted 5 years ago

Hi Brian Thank you for taking the time to leave a review, we are experiencing a large volume of calls and appreciate your patience with our support team. Kind regards Cobweb

Posted 5 years ago

“On this issue Cobweb failed. I now have a very unsatisfied customer.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss this further please do not hesitate to contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“It was very good, thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Clair We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Great service - thanks Rory”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review for Rory. Regards, Cobweb

Posted 5 years ago

“Good support service”

Helpful Report

(Support) - Posted 5 years ago

Hi Ramesh That's good to hear - thank you for your review. Regards, Cobweb

Posted 5 years ago

“Great - service - thanks Evan”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Big thank you to, Declan!”

Helpful Report

(Support) - Posted 5 years ago

Hi Will We are pleased to hear that Declan was able to help. Kind regards Cobweb

Posted 5 years ago

“Always great service from Alex.”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey We are happy to hear that Alex was able to resolve your query, please do let us know if there is anything else you need. Kind regards Cobweb

Posted 5 years ago

“very quick and very helpful”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Quickly resolved the problem and also provided very useful information to me about archiving messages following my raising concern about the speed with which my mail box was filling up. As I have always found when seeking your support, your technician was helpful but not patronising and very pleasant which is always reassuring for someone like me who has very limited knowledge of how the system works. Many thanks Lynn Birch”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your kind words, we are delighted to hear our support team was able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“very good”

Helpful Report

(Support) - Posted 5 years ago

Hi Abeer Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Very Efficient!”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Rory was very helpful, patient and knowledgeable and keen to resolve the issue fully Very professional and amiable”

Helpful Report

(Support) - Posted 5 years ago

“Big thanks to Joshua TD, very helpful and knowledgable, he has helped me with technical issues a few times and is always very professional, easy to talk to and does a fantastic job. Thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Mark Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Josh. Regards, Cobweb

Posted 5 years ago

“0365 migration 2 weeks later than expected, half our order was not processed. chased numerous time for dates of changeover, Queries with charges for O365 set up not resolved in a timely manner, direct debit amounts taken from bank without agreeing with an our order, direct debit queried over a week ago and no response given yet, some items resolved others ignored. Still waiting on answers.”

Helpful Report

(Support) - Posted 5 years ago

Cobweb is rated 4.8 based on 7,892 reviews