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Cobweb Reviews

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“THANK YOU FOR SORTING SO QUICKLY”

Helpful Report

(Support) - Posted 4 years ago

Hi Ian We are pleased to hear your query has been resolved, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“The change to our Exchange hosting has been an utter shitshow.Over a week later and I still can't email from my PC or log in to the new support portal”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your feedback, we are sorry this isn't yet resolved and a member of our team will continue to work with you to identify the issue. Regards, Cobweb

Posted 4 years ago

“excellent speedy service”

Helpful Report

(Support) - Posted 4 years ago

Hi Anne Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Excellent helpful service. I'm very grateful!”

Helpful Report

(Support) - Posted 4 years ago

Hi Andrew We are really pleased to hear our support team were able to assist you. Kind regards Cobweb

Posted 4 years ago

“Many thanks for resolving the issue swiftly!”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review. Regards, Cobweb

Posted 4 years ago

“All good thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“My question regarding the forthcoming upgrade was answered very quickly and with the appropriate level of detail, making me more confident of the process.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are delighted to hear your query was answered to your satisfaction, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“Josh was extremely professional and helpful and resolved my query whilst I was on the phone. Amazing customer service from Josh”

Helpful Report

(Support) - Posted 4 years ago

Hi Nazia Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Josh was extremely helpful, I called in twice and luckily both times Josh answered the phone. Josh was very professional and resolved my query within minutes”

Helpful Report

(Support) - Posted 4 years ago

Hi Nazia Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“Excellent service as always....”

Helpful Report

(Support) - Posted 4 years ago

Hi Cheryl Thank you for your review. Regards, Cobweb

Posted 4 years ago

“excellent service as usual!”

Helpful Report

(Support) - Posted 4 years ago

Hi Fiona Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 4 years ago

“Alex was excellent. Polite, fast and really helpful. THANK YOU”

Helpful Report

(Support) - Posted 4 years ago

Hi Shaun We are really pleased to hear you were happy with the support provided by Alex. Please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“Good to talk to. Knowledgeable. Fixed the problem quickly”

Helpful Report

(Support) - Posted 4 years ago

Hi Doug That's good to hear. Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Excellent service. Cobweb helped me with the upgrade and checked the DNS entries.”

Helpful Report

(Support) - Posted 4 years ago

Hi Christine Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 4 years ago

“thanks for help”

Helpful Report

(Support) - Posted 4 years ago

Hi Jonathan Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Very knowledgeable. Fixed the issue.”

Helpful Report

(Support) - Posted 4 years ago

Hi Alan Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Positive: Support was provided within 24 hours when it was requested. Negative: Trying and failing to get through on phone to request support from Cobweb. It took two days of trying at various times of day & ended up emailing the sales team in order to get my query to the support team.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we really appreciate your feedback and are working really hard to try and reduce call volumes to our support team. Kind regards Cobweb

Posted 5 years ago

“The service was not responsive on email but the technician David Pack was excellent.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are happy to hear you were pleased with the support provided by David, please do let us know if you require anything else. Kind regards Cobweb

Posted 5 years ago

“Very helpful and much appreciated”

Helpful Report

(Support) - Posted 5 years ago

Hi Jeremy We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Thank you for your quick assistance! Gabriel”

Helpful Report

(Support) - Posted 5 years ago

Hi Gabriel Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,892 reviews