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Cobweb Reviews

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very helpful”

Helpful Report

(Support) - Posted 4 years ago

Hi Adrian That's good to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“Relatively simple process to change our company details”

Helpful Report

(Support) - Posted 4 years ago

Hi Nicki Thank you for your review. Regards, Cobweb

Posted 4 years ago

“quick and simple. Declan knew what he was doing which is more than I do”

Helpful Report

(Support) - Posted 4 years ago

Hi Tim Thank you for your review and feedback for Declan. Regards, Cobweb

Posted 4 years ago

“The adviser was very helpful and straight on the problem”

Helpful Report

(Support) - Posted 4 years ago

Hi Eileen Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“no no no no no no”

Helpful Report

(Support) - Posted 4 years ago

“Rory was really good and solved the problem quickly and was patient with me being a non technical person”

Helpful Report

(Support) - Posted 4 years ago

Hi Richard We are really pleased Rory was able to assist. Kind regards Cobweb

Posted 4 years ago

“I get an unerring sense of confidence when my support request is assigned to Alex as I know I am in for an excellent customer service experience and this was no exception. Alex took the time to understand my issue, confirmed the action that he would be taking and the follow up steps thereafter. He did exactly what he said he would and delivered a perfect outcome. Great communication and customer engagement throughout. 10/10”

Helpful Report

(Support) - Posted 4 years ago

Hi Jeremy We are delighted to hear that, thank you so much for taking the time to leave a review. Kind regards Cobweb

Posted 4 years ago

“Always do an efficient job!”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike Thank you for your feedback - much appreciated. Regards, Cobweb

Posted 4 years ago

“Very helpful, problem resolved :-)”

Helpful Report

(Support) - Posted 4 years ago

Hi Lynsey We are really pleased to hear that, thank you so much for your review. Kind regards Cobweb

Posted 4 years ago

“I have been waiting for weeks for a reply. The support from Cobweb has been ridiculous in recent times”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“No one ever contacted me - I sent three emails and no one ever got back to me. Not the usual COBWEB standard.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Haven't actually had any support. I still don't know what is happening with the upgrade.”

Helpful Report

(Support) - Posted 4 years ago

Hi Melita Thank you for your review - I will contact the Upgrades team and advise when you are scheduled in. Regards, Cobweb

Posted 4 years ago

“Trying to fix it all on the web was very hard. One to one conversation with Dave Pack solved the probelm.”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael I am glad Dave was able to help sort out your issue and thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“All very smooth - thanks .”

Helpful Report

(Support) - Posted 4 years ago

Hi Lynsey Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 4 years ago

“extremely poor client support with long standing issues unresolved , Failure to communicate even when the support team said it would phone, overall your service lacks teamwork ability or otherwise to forward issues to a colleague responsible to provide a resolution. After many months of disappointment this became the final straw prompting me to seek hosting from another provider. Regards, Peter Brown Dict-Tape Servicing.”

Helpful Report

(Support) - Posted 4 years ago

“Waiting time very small 10 out of 10 Friendliness of team 20 out of 10”

Helpful Report

(Support) - Posted 4 years ago

Hi Ashley Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Very helpful. No sense they wanted to close the ticket asap (which sadly is all too common elsewhere). Spend the time needed to resolve the problem,”

Helpful Report

(Support) - Posted 4 years ago

Hi Nick Thank you for your review, we are pleased to hear our support team was able to resolve your issue. Kind regards Cobweb

Posted 4 years ago

“Alex Luong, was very professional, knowledgeable and patient as he effectively dealt with a very stressful issue to full resolution. First class customer service - thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi Roland Thank you for your review and feedback for Alex, which is much appreciated. Regards, Cobweb

Posted 4 years ago

“A very quick response to a question that I had, with a clear answer that I can pass onto one of our clients. Thank you Alex”

Helpful Report

(Support) - Posted 4 years ago

Hi Richard Thank you for your review, we are pleased to hear that! Kind regards Cobweb

Posted 4 years ago

“I have dealt with Cobweb for years and they have been good, no complaints at all! We have now done a migration across using teams and it was very poor, they just don't get back to us and keep charging me thousands,”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. We understand your account manager has been in contact to confirm the action of some of your requests. Should you wish to discuss this further please do contact our Customer Relations team at customerrelations@cobweb.com Kind Regards Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,892 reviews