Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,893 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Prompt and accurate response! Thank you!”

Helpful Report

(Support) - Posted 5 years ago

Hi Jessica Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“The issue was not resolved and I don't feel the technician fully understood the issue based on his response.”

Helpful Report

(Support) - Posted 5 years ago

“Josh P was great, understood my issue, took proactive action to address and provided clear guidance on the actions I needed to take. First rate support from a great company, well done Team Cobweb”

Helpful Report

(Support) - Posted 5 years ago

Hi Jeremy Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Josh and thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Very good response and resolution”

Helpful Report

(Support) - Posted 5 years ago

Hi Jessica Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Super efficient and extremely helpful in sorting our transition to the new emails. Thank you too for your support with the domain requirements. Cheers James. Steve”

Helpful Report

(Support) - Posted 5 years ago

Hi Steve We are really pleased to hear you were happy with the support provided, please do let us know if you need anything further. Kind regards Cobweb

Posted 5 years ago

“After flailing around Google trying to fix the Outlook / Exchange syncing issues, Cobweb told me what to do with minimal fuss, thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi Will Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Regards, Cobweb

Posted 5 years ago

“great service!”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Bruce Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Daniel was able to get the information needed and provide a resolution in a timely matter”

Helpful Report

(Support) - Posted 5 years ago

Hi Max We are happy to hear that Daniel was able to assist you, please do let us know if you need anything further. Kind regards Cobweb

Posted 5 years ago

“Ask and you shall get, customer service 10 out of 10 thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter Thank you so much for your kind words, have a great day! Kind regards Cobweb

Posted 5 years ago

“Thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Declan was amazing. I know I’m useless with computers but at no point did he make me feel that way. He located the issue and fixed it promptly. He was friendly and engaging and extremely helpful. Thank you!”

Helpful Report

(Support) - Posted 5 years ago

Hi Sue We are really pleased to hear you were happy with the support provided by Declan, please do let us know if you need anything else. Kind regards Cobweb

Posted 5 years ago

“Josh P was great and provided outstanding communication.”

Helpful Report

(Support) - Posted 5 years ago

Hi Matthew Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“The service provided by Cobweb and in particular Andrew Sharpe was excellent. Andrew was both knowledgeable and very helpful and I would hope he can help us on our next migration project.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Louise Thank you so much for your kind words, we are delighted to hear you were pleased with the support provided Andrew. Kind regards Cobweb

Posted 5 years ago

“James was helpful as always - this is why I've been with Cobweb for so many years! Their customer service is always 5 star in my book :)”

Helpful Report

(Support) - Posted 5 years ago

Hi Nimesh Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by James and for your continued custom over the years. Regards, Cobweb

Posted 5 years ago

“James was quick and friendly when helping with my technical issue.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review for James. Regards, Cobweb

Posted 5 years ago

“It took about 6 weeks to resolve this issue, which was resolved in 2 hours once I got to speak to a microsoft support technician. The cobweb team appear to lack training and were slow to escalate this to Microsoft when they were unable to resolve it. In the end, I think the Cobweb team should have been able to resolve this for me - smtp authentication needed to be enabled on the accounts. Fortunately the Microsft technician has provided the commands I need to run to resolve this in future.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to leave a review, we are sorry to hear your experience did not meet expectation on this occasion and really appreciate your feedback. If you would like to discuss your experience further please contact us on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Good quick service”

Helpful Report

(Support) - Posted 5 years ago

Hi Oliver That's great to hear. Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Declan demonstrated a full understanding of the problem and an eagerness to fix it. This was done very quickly. Many thanks.”

Helpful Report

(Support) - Posted 5 years ago

Hi Chris We are delighted to hear that Declan was able to resolve your query, please do not hesitate to contact us if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Helped sort my DNS issues with WIX out in double quick time, many thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“V impressed with speed of phone pick up and resolution of issue”

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(Support) - Posted 5 years ago

Hi Edward Thank you for your kind words, have a great day! Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,893 reviews