I've awarded 3 stars because the migration process was at times excellent (five stars to the individuals who provided support and tried their best to resolve problems) and at times dreadful (one star for the difficulties in actually getting hold of anyone on the phone, the time on hold only to be cut off, or the failure to return telephone messages despite the promise to do so). I've alway been a strong advocate of Cobweb and I've recommended you to people within my network, however this was not my best experience by a long way. I understand that you're recruiting and training additional people and I hope that when they're in place, the normal (excellent) service will be resumed. Particular thanks to Andrew Sharpe for his patience and hard work in getting our problems resolved.