Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mike did an excellent job of explaining what had happened, and provided a number of detailed reports with all the evidence.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really happy to hear you were pleased with the support provided by Mike, please do let us know if you require anything else. Kind regards Cobweb

Posted 5 years ago

“After more than ten months of waiting for a satisfactory response to resolve inclusion of my new email address combined with accounting queries that even you accounts team could explain how it manifested, I am afraid after many years service I have lost confidence in your most basic level of support. Peter Brown”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“slow and needs to be quicker - no one ever answers the phone”

Helpful Report

(Support) - Posted 5 years ago

Hi We are very sorry to hear your experience did not meet expectation on this occasion. Please do contact us if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Very helpful problem soon resolved”

Helpful Report

(Support) - Posted 5 years ago

Hi Charles Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Patient , useful help. Much Appreciated”

Helpful Report

(Support) - Posted 5 years ago

Hi Noel We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Thanks for sorting. Would have been good to get this resolved earlier and without having to go back through account manager. Also would have helped if technician was able to see that we pay monthly and therefore didn't need to apply payment details to account. Did try calling the support line but found it tricky navigating the options as nothing appeared to fit. Thanks again though!”

Helpful Report

(Support) - Posted 5 years ago

Hi Mandy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Very efficient and courteous and helpful”

Helpful Report

(Support) - Posted 5 years ago

Hi Clare We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Getting in touch with an actual person was virtually impossible. Lots of emails but virtually no actual real people.”

Helpful Report

(Support) - Posted 5 years ago

Hi Simon Thank for your time on the phone to discuss your review - your feedback is appreciated. Regards, Cobweb

Posted 5 years ago

“Thanks for assistance........”

Helpful Report

(Support) - Posted 5 years ago

Hi Jahangir Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Evan has been really good at handling this case.”

Helpful Report

(Support) - Posted 5 years ago

Hi Hasan Thank for your review and feedback for Evan. Regards, Cobweb

Posted 5 years ago

“Louis was very helpful and professional as well as being personable. Issues resolved very quickly”

Helpful Report

(Support) - Posted 5 years ago

Hi Maurice That's great to hear and thank you for the feedback for Louis. Regards, Cobweb

Posted 5 years ago

“Marc was absolutely great and very helpful!”

Helpful Report

(Support) - Posted 5 years ago

Hi Craig Thank you for your review, we are delighted that Marc was able to help. Kind regards Cobweb

Posted 5 years ago

“Thank you for your help.”

Helpful Report

(Support) - Posted 5 years ago

Hi Neil We are happy to hear our support team could assist you. Kind regards Cobweb

Posted 5 years ago

“Quick and easy and sorted”

Helpful Report

(Support) - Posted 5 years ago

Hi Marc Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Your support was ridiculously slow to respond to repeated emails. Having held for 30 mins I eventually got through to someone on the phone who was not able to help. The problems were caused by migration to Office 365, which caused all emails to immediately stop working. The SMTP connection from our server could not be made and your technician was not able to help over the phone, although he was pleasant enough and did try. In the end I found another solution from elsewhere, which was to use SendGrid to send the emails via their API.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear that your experience did not meet expectation on this occasion. If you would like to discuss your concerns further please do contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Excellent service and help.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Gareth We are really pleased to hear that, thank you for your review. Kind Regards Cobweb

Posted 5 years ago

“Thank you for fixing the issue with the control panel, the storage space is available now! Thanks, Gabriel”

Helpful Report

(Support) - Posted 5 years ago

Hi Gabriel We are happy to hear our support team was able to assist with your query. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“great service as usual”

Helpful Report

(Support) - Posted 5 years ago

Hi Mike Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Outstanding service from Cobweb - thank you guys. Alex called me a little after midnight while his family was asleep. Above and beyond. Thank you! Peter”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter Thank you so much for your kind words, we are really pleased to hear you were happy with the support provided by Alex. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Long response times”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 8,248 reviews