Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem identified quickly, resolved with patience and understanding.”

Helpful Report

(Support) - Posted 5 years ago

Hi Mike Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“TERRIBLE SERVICE. Outgoing emails were corrupted with another company's email signature and Cobweb have not been able to satisfactorily deal with this in any way, or give adequate information or resolution.”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. If you would like to discuss further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 5 years ago

“The issue is still not resolved and was logged at the end of January”

Helpful Report

(Support) - Posted 5 years ago

Hi Jamie Thank you for your review, we can confirm that your request is still being dealt with by our support team under a separate ticket. Please accept our apologies for the confusion. Kind regards Cobweb

Posted 5 years ago

“Took way too long for an urgent ticket to be resolved and constant chasing on my behalf. Also found out another ticket I opened was just ignored and closed.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards

Posted 5 years ago

“Thanks Florian, Provisioning & Support Teams - so far so good...”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi John Thank you for your review for Florian and our support team. We are pleased you are happy with the set up and support of your service. Regards, Cobweb

Posted 5 years ago

“very satisfied, as per usual”

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(Support) - Posted 5 years ago

Hi Jamie That's great to hear - thank you for your review. Regards, Cobweb

Posted 5 years ago

“James was incredibly helpful, thank you very much!”

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(Support) - Posted 5 years ago

Hi Abbey Thank you for your review - very much appreciated. Regards, Cobweb

Posted 5 years ago

“Friendly efficient and quick.”

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(Support) - Posted 5 years ago

Hi Peter That's good to hear - thank you for your review. Regards, Cobweb

Posted 5 years ago

“The technician was very helpful and knew his stuff. However, 36 minutes to get through isn't ideal.”

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(Support) - Posted 5 years ago

Hi We are happy to hear our support team was able to help and really appreciate your patience. Kind regards Cobweb

Posted 5 years ago

“Great service, called and enquiry was dealt with the following few minutes!”

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(Support) - Posted 5 years ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Took a while to resolve and had to chase but all good now. Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Gary Thank you for your review, we appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Bit slow to react, then fine.”

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(Support) - Posted 5 years ago

Hi Stewart Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Friendly, quick and efficient service.”

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(Support) - Posted 5 years ago

Hi John Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Solved an issue he didn't have too, top bloke”

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(Support) - Posted 5 years ago

Hi Jake Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Good Service - Thanks”

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(Support) - Posted 5 years ago

Hi Luigi That's good to hear - thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Provided all the information I needed - thanks.”

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(Support) - Posted 5 years ago

Hi Andrew Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Once I got through to Cobweb (via finance who were very helpful) and spoken to Andrew the problem was resolved quickly. Getting through has been awful!”

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(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review, we really appreciate your patience. Kind regards Cobweb

Posted 5 years ago

“Rapid and efficient service”

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(Support) - Posted 5 years ago

Hi Ian Thank you for your review and feedback, it is much appreciated. Regards, Cobweb

Posted 5 years ago

Hi Ian Thank you for your 5 star review, have a great day. Kind regards Cobweb

Posted 5 years ago

“The technical supports gentleman was very helpful”

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(Support) - Posted 5 years ago

Hi Ian Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Changeover was initiated without discussion with me. The email instructions were sent after the changeover started so I didn't get them. it tool hours of time to get through to you and sort the problems over 48h after I had been without any email access. It was only working with your engineers trying to problem solve that I suggested a set of actions that resolved one issue There were ongoing problems subsequently which required several emails to you. Frankly, really disappointed in Cobweb and think my changeover fee should be refunded. Prior to this experience I would have had no hesitation in recommending Cobweb. Now I'm not so sure. My ex-wife will have to do similarly to me as she has the same set up. God knows how she'll cope if she has to endure what I did.”

Helpful Report

(Service Addition) - Posted 5 years ago

Cobweb is rated 4.8 based on 8,248 reviews