Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,875 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service, resolved my issue, very quickly, well done, and thank you :)”

Helpful Report

(Support) - Posted 4 years ago

Hi Julian We really appreciate your review and feedback - thank you. Regards, Cobweb

Posted 4 years ago

“Thank you for your support. Professional as always.”

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(Support) - Posted 4 years ago

Hi Eli Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Once more excelente support from CobWeb. Thank you”

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(Support) - Posted 4 years ago

Hi Joao Thank you for your review. Regards, Cobweb

Posted 4 years ago

“As an ancient non tech person the help I fat was brilliant and PATIENT! Alls well now thank you Cobweb.”

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(Support) - Posted 4 years ago

Hi We are delighted to hear our support team was able to assist you, please do let us know if there is anything further we can help with. Kind regards Cobweb

Posted 4 years ago

“professional, knowledgable and efficient”

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(Support) - Posted 4 years ago

Hi Ray That's great to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“Thanks speedy resolution”

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(Support) - Posted 4 years ago

Hi Amanda We are really pleased to hear our support team was able to assist you. Kind regards Cobweb

Posted 4 years ago

“...................”

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(Support) - Posted 4 years ago

Hi David Thank you for your 5 star review. Kind regards Cobweb

Posted 4 years ago

“Nice relaxed manner - thanks!”

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(Support) - Posted 4 years ago

Hi Arthur Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Very good”

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(Support) - Posted 4 years ago

Hi That's great to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“Excellent, fixed the issue, even on a Sunday. Thanks.”

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(Support) - Posted 4 years ago

Hi Bernard Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“No one contacted me in any way, I had to resolve myself with the help of Google - this is still true but clearly I fixed myself within the SLA response time. My problem here is is that all tickets are always logged as severity 4 when emailed to support@cobweb.com and maybe that's fine and if more important to me then I must phone.”

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Posted 4 years ago

Hi Peter Thank you for your review and the opportunity to discuss further. Regards, Cobweb

Posted 4 years ago

“Thanks Evan, for your speedy, thoroughly professional and effective response yesterday in dealing with the hack of my email account. It was much appreciated and ensured that a very stressful and disruptive situation was brought under control as rapidly as possible.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you so much for your kind words, we are delighted to hear that Evan was able to assist you, please do not hesitate to contact us if you require anything further. Kind regards Cobweb

Posted 4 years ago

“I asked this email address to be set up on Monday. It is now Thursday. Pauline tried to call you this morning and held on for twenty minutes and gave up. I want someone to call me tomorrow to answer why this happened. 07966528640.”

Helpful Report

(Support) - Posted 4 years ago

Hi John Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. A member of our Customer Relations Team will be in contact with you tomorrow, alternatively you can reach them on 0345 223 9000 option 4 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Good response from staff member but you normally get back to me within a few hours when I raise an incedent. First time I had to chase you for a response”

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(Support) - Posted 4 years ago

Hi Peter Thank you for your review, we are experiencing high volumes of requests following the upgrade of our Hosted Exchange service and are trying our best to address all queries in a timely manner. We hope to see a return to normal service very soon, please accept our apologies for any delays you may have experienced. Kind regards Cobweb

Posted 4 years ago

“Very simple request, but actioned quickly - thank you.”

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(Support) - Posted 4 years ago

Hi Richard Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Great help, thank you!”

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(Support) - Posted 4 years ago

Hi Thank you for your review! Regards, Cobweb

Posted 4 years ago

“Very helpful”

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(Support) - Posted 4 years ago

Hi Ian That's great to hear. Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Joshua was fast and really efficient great service. Thank you.”

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(Support) - Posted 4 years ago

Hi Adam Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“great work, thank you”

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(Support) - Posted 4 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 4 years ago

“very good service”

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(Support) - Posted 4 years ago

Hi Peter Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

Cobweb is rated 4.8 based on 7,875 reviews