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Cobweb Reviews

4.8 Rating 7,875 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

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Helpful Report

(Support) - Posted 4 years ago

Hi Tim Thank you for your review, please do let us know if you require any further assistance. Kind regards Cobweb

Posted 4 years ago

“THANK YOU DAVE. Your are brilliant !!!! Very knowledgeable, calm focused and patient. I can now work :) after using Microsoft help, and everything available on line with no results. YOU DID IT. So thanks again, wish I could give you a BIG pay rise. Kind Regards Val Payne for & on behalf of Wasteclear”

Helpful Report

(Support) - Posted 4 years ago

Hi Val Thank you for your review and lovely feedback for Dave, which is much appreciated. Regards, Cobweb

Posted 4 years ago

“Quick and efficient, thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 4 years ago

“Very good and efficient”

Helpful Report

(Support) - Posted 4 years ago

Hi We are really pleased to hear that. Kind regards Cobweb

Posted 4 years ago

“All processed fine - thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike Thank you for your review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Daniel has been very helpful and his attention to resolving all outstandng issues is apreciated.”

Helpful Report

(Support) - Posted 4 years ago

Hi Keith We are really pleased to hear that Daniel was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“Incredibly useful and supportive”

Helpful Report

(Support) - Posted 4 years ago

Hi Thanks for your 5 star review. Kind regards Cobweb

Posted 4 years ago

“Cobweb's support was always brilliant but since migrating to Microsoft 365 we have had untold issues trying to get new licenses. The support team take days to resolve these issues, not acceptable. We will be moving our services away from Cobweb at the earliest opportunity.”

Helpful Report

(Support) - Posted 4 years ago

“Easy to deal with and problem resolved quickly!”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review! Kind Regards Cobweb

Posted 4 years ago

“Excellent and understanding of issues. Exemplary indeed,”

Helpful Report

(Support) - Posted 4 years ago

Hi Brad Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Thanks Dave!”

Helpful Report

(Support) - Posted 4 years ago

Hi Thanks for your 5 star review! Kind regards Cobweb

Posted 4 years ago

“As always excellent technical support .....even in user error!!”

Helpful Report

(Support) - Posted 4 years ago

Hi Mandy Thank you so much for your kind words, please do let us know if you require any further assistance. Kind regards Cobweb

Posted 4 years ago

“The problem was dealt with swiftly. Many thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Karin Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“As ever the support from Cobweb is very good, so no complaints”

Helpful Report

(Support) - Posted 4 years ago

Hi John We are really glad to hear that, have a great day! Kind regards Cobweb

Posted 4 years ago

“Prompt and effective, referring me politely to existing documentation. Also, politely accepted the suggestion that the existing UI may be confusing, having - buttons that do nothing to decrease the number of licences.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Took far too long and too much chasing to have simple changes to set up made. Very disappointing.”

Helpful Report

(Support) - Posted 4 years ago

Hi Jo Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Please do reach out to our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Dave was very speedy and efficient resolving my problem after I had received very poor service this morning from Dave's colleague who basically ignored my problem and didn't resolve the issue which was extremely important for my business”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike Thank you so much for your review, we are really pleased to hear that Dave was able to assist you. Should you encounter any issues with the level of support received in the future please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“It took a long time to find out that, after several weeks, this issue had resolved itself.”

Helpful Report

(Support) - Posted 4 years ago

“It seemed that the concept of unable to access email because the password was locked did not enter consciousness - "send me an AUTHORITY email" - DIFFICULT when I can't access email - etc A really poor resolution with bizarre, can you tell me your postcode to validate when we had been on the phone for 2 hours!! Complete mess”

Helpful Report

(Support) - Posted 4 years ago

“Call answered quickly and problem solved!”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback - much appreciated. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,875 reviews