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Cobweb Reviews

4.8 Rating 7,872 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This issue has not yet been resolved. Please can someone get in touch to advise how this can be progressed. Thank you. Amanda”

Helpful Report

(Support) - Posted 4 years ago

Hi Amanda Thank you for your review. We are sorry this hasn't been resolved for you. One of our support colleagues will be in touch to discuss further. Regards, Cobweb

Posted 4 years ago

“Dave identified the issue and dealt with it appropriately”

Helpful Report

(Support) - Posted 4 years ago

Hi Perry We are very pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 4 years ago

“Fantastic turnaround time giving details of what needed to be done and then acting on instruction - thanks Alex”

Helpful Report

(Support) - Posted 4 years ago

Hi We are really pleased to hear Alex was able to assist you. Kind regards Cobweb

Posted 4 years ago

“Great service as usual”

Helpful Report

(Support) - Posted 4 years ago

Hi Rob Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Up to the usual standard, excellent!”

Helpful Report

(Support) - Posted 4 years ago

Hi John That is great to hear, thank you for your review. Kind regards Cobweb

Posted 4 years ago

“Your guy got me in and helped change the password. But when I began deleting emails from the server, I also lost them on my desktop. Exchange is not easy to use.”

Helpful Report

(Support) - Posted 4 years ago

“Dave was friendly, patient and resourceful. He understood and resolved our issue very quickly.”

Helpful Report

(Support) - Posted 4 years ago

Hi Ben We are really pleased to hear that Dave was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“Quick and efficient”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review! Kind regards Cobweb

Posted 4 years ago

“the gentleman was very patient and helpful. got everything sorted very quickly and efficiently and even answered a couple of other questions while I had him on the phone. Very well done.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are so pleased to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“great help. efficient. friendly.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“It's so useful to speak to a knowledgeable, helpful human on the phone rather than a bot or someone just reading a script!”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris We are delighted to hear you were pleased with the service from our support staff, please do let us know if you need any further assistance. Kind regards Cobweb

Posted 4 years ago

“This was not a problem I reported, so something is wrong”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, we are currently looking into this further. Should you wish to discuss your feedback please contact our Customer Relations team on 0345 223 9000 option 4 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Friendly, quick and professional”

Helpful Report

(Support) - Posted 4 years ago

Hi Robert That's great to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“What a brilliant service. Joshua was patient, helpful and made a horrendous job (for me) turn out to be so easy that it's really cheered my day up. Thank you for your help. I'm delighted I can continue with Cobweb, who I've dealt with now for about 20 years, because you've never let me down in the past and you didn't today either.”

Helpful Report

(Support) - Posted 4 years ago

Hi Maria Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Josh and for your continued custom over the years. Regards, Cobweb

Posted 4 years ago

“I am 72 years of age and not used to using apps etc your technical assistant was very helpful and polite and resolved the issue immediately”

Helpful Report

(Support) - Posted 4 years ago

Hi Andrew Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Issue resolved. Thankyou”

Helpful Report

(Support) - Posted 4 years ago

Hi Errol Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“email said you have contacted me several times - i have no emails or phone records of this”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion and have arranged for a member of our support team to reach out to you. Should you wish to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Great service, resolved my issue, very quickly, well done, and thank you :)”

Helpful Report

(Support) - Posted 4 years ago

Hi Julian We really appreciate your review and feedback - thank you. Regards, Cobweb

Posted 4 years ago

“Thank you for your support. Professional as always.”

Helpful Report

(Support) - Posted 4 years ago

Hi Eli Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Once more excelente support from CobWeb. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Joao Thank you for your review. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,872 reviews