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Cobweb Reviews

4.8 Rating 8,228 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“closed without being resolved”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear this issue hasn't been resolved for you and will get the ticket re-opened and contact made. Regards, Cobweb

Posted 4 years ago

“After initial issues the problem was dealt with”

Helpful Report

(Support) - Posted 4 years ago

Hi Gregg Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Excellent IT support and help, thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi David We are really pleased to hear that - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“All good it was”

Helpful Report

(Support) - Posted 4 years ago

Hi Ian That's good to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“This took way too long to resolve and needed intervention from a manager. Even then, SPF records were not updated. Your SLAs mean nothing.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“Josh, was very knowledgeable and effectively sorted out all my issues. Really good experience and lots of good additional advice for added value. Thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi Roland Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“We had a small issue that was business essential to us. The response was brief and basic - but it took 6 days to come. I'll be re-thinking our email hosting as a result of the incorrect prioritisation, slowness and lack of care shown.”

Helpful Report

(Support) - Posted 4 years ago

Hi Heidi Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, and our Customer Relations team will be in contact to discuss further. Regards,

Posted 4 years ago

“Alex was extremely helpful”

Helpful Report

(Support) - Posted 4 years ago

Hi Paola Thank you for your review and feedback for Alex. Regards, Cobweb

Posted 4 years ago

“Quick resolution. Cause of the fault still unknown.”

Helpful Report

(Support) - Posted 4 years ago

Hi Kyle Thank you for your review. Please do not hesitate to contact us if you need any further assistance. Regards, Cobweb

Posted 4 years ago

“positive and pormpt resolution to my issue”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Declan resolved the problem very quickly and answered some other questions I had too. Very helpful.”

Helpful Report

(Support) - Posted 4 years ago

Hi Denis Thank you for your review and feedback for Declan. Regards, Cobweb

Posted 4 years ago

“Great service David, thank you”

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(Support) - Posted 4 years ago

Hi Mark Thank you for your review and feedback for David. Regards, Cobweb

Posted 4 years ago

“very good help”

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(Support) - Posted 4 years ago

Hi James That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Great work”

Helpful Report

(Support) - Posted 4 years ago

Hi Lorna That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Great support and follow up as necessary”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Query sorted out very swiftly”

Helpful Report

(Support) - Posted 4 years ago

Hi Abbey Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“it took some time, but the problem is solved.”

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(Support) - Posted 4 years ago

Hi Salomon Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“great support as always from Cobweb. Thanks!”

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(Support) - Posted 4 years ago

Hi Andrew Thank you for taking the time to write a review and for your feedback. Regards, Cobweb

Posted 4 years ago

“Quickly dealt with and checked in to make sure all is correct.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Joshua understood my request and actioned it without issue. Very pleased with service and support provided.”

Helpful Report

(Support) - Posted 4 years ago

Hi Andrew Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 8,228 reviews