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Cobweb Reviews

4.8 Rating 7,872 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm still learning the new system”

Helpful Report

(Support) - Posted 4 years ago

Hi David Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Dave was very helpful with my query. Thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Nicola We are really pleased to hear that Dave was able to assist, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“excellent thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Tim Thank you so much for you 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“good and prompt service”

Helpful Report

(Support) - Posted 4 years ago

Hi Jeffrey We are delighted to hear this, thank you for your review. Kind regards Cobweb

Posted 4 years ago

“very good thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Alex was brilliant... a quick and polite reply, and a very quick resolution.....”

Helpful Report

(Support) - Posted 4 years ago

Hi Brian That's great to hear and thank you for your review for Alex. Regards, Cobweb

Posted 4 years ago

“We are a new client and I appear to have been ignored on several occasions. Firstly our migration from KCOM To Cobweb was delayed and no-one keep me informed on what was happening - in spite of my requests for feedback/updates. After it was eventually done I asked for help with passwords on 2 of our 3 email accounts and had no response. And to my surprise, yesterday out of the blue I stopped receiving emails! I thought it may perhaps be a glitch or a quiet afternoon but when nothing came through this morning I became extremely worried - my email is vitally important to my job. I called your Support Line and was on hold for a Technical Issue for 53 minutes before I gave up and tried another number. This is not acceptable! Eventually I reached a Technician who guided me on what I needed to do - Change my DNS records. I don't understand why this wasn't explained in the very beginning and why I had to experience an issue before the problem could be resolved - this should have been explained as part of the migration process! I have no idea how to do this nor what is required - I contacted our Domain Hosting Supplier who reluctantly guided me through making the changes. Sadly it can take up to 24 hours for the changes to take effect and I may have lost very valuable emails in between. Although I spoke to 2 rather helpful Cobweb Technicians today I am very disappointed and disgruntled regarding the services provided thus far. A final note - I managed to get the passwords changed today as per my request weeks ago - a Ticket had never been created for this query!!!”

Helpful Report

(Support) - Posted 4 years ago

Hi Lisa Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, we will call to discuss further. Kindest regards Cobweb

Posted 4 years ago

“As usual the support is clear, quick and explained the various questions I had on the upgrade. Joshua was very helpful.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“Michael sorted out my email access issue very swiftly, was very helpful and appeared to be very knowledgeable, thank you for all your help and resolving my problem.”

Helpful Report

(Support) - Posted 4 years ago

Hi Nick We really appreciate your feedback and review. Regards Cobweb

Posted 4 years ago

“I had very poor communication and the only real support i got was once i had made an issue on linked in , i did speak with someone in the technical support team who was extremely helpful but was unable to help as blocked from within cobweb”

Helpful Report

(Support) - Posted 4 years ago

“very responsive”

Helpful Report

(Support) - Posted 4 years ago

Hi We really appreciate your review and feedback. Regards, Cobweb

Posted 4 years ago

“I didn't get any support - by the time they responded it was long beyond resolving”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 4 years ago

“good service quick to change to what i needed .plus good price”

Helpful Report

(Support) - Posted 4 years ago

Hi Neil Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Excellent service as usual..”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Very helpful and knowledgeable guy”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike That's great to hear and thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Very helpful and knowledgeable guy helped me”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Support was great, but a bewildering number of menu options on the phone system and a on one occasion I was held in a queue for about 20 minutes. It seems strange that some functions can be serviced via Core.Cobweb.com, while others are better served via portal.office.com.”

Helpful Report

(Support) - Posted 4 years ago

“Excellent”

Helpful Report

(Support) - Posted 4 years ago

Hi Adrian Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Excellent”

Helpful Report

(Support) - Posted 4 years ago

Hi Margaret Thank you for your review. Kind regards Cobweb

Posted 4 years ago

“Always great service and lovely patient people to deal with”

Helpful Report

(Support) - Posted 4 years ago

Hi Sally Thank you so much for your kind words, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,872 reviews