Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,073 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“My emails were compromised and Cobweb sorted it incredibly quickly. They secured my account, were communicating effectiveley with our team, available on the phone for advice and updates, took us through the process. My work is almost entirely computer reliant and would have been a disaster if they didn't act so quickly!”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're delighted that we could secure your account quickly and support your team effectively. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad you enjoyed Cobweb. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“not resolved the issue”

Helpful Report

(Support) - Posted 1 month ago

Hi there, We’re sorry the issue wasn’t resolved. We’ll review the case and escalate to ensure a proper fix. If you need assistance now, please let us know. Warm regards, Team Cobweb

Posted 1 month ago

“Great prompt and efficient service as usual.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad you found the service prompt and efficient. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Quick responses and resolution, thank you!”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad the quick responses and resolution helped. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Thank you Ben Slee”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad Ben Slee helped you and that you were impressed. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Ben slee contacted me help me recover my emails very patient and we got it sorted very impressed with Ben and cobweb thank you very much”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad Ben Slee helped you recover your emails and that you were impressed. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“My query were answered quickly and completely.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad your query was answered quickly and completely. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Prompt service”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad the service was prompt. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Quick, efficient and very helpful !”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad the service was quick, efficient and very helpful. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Savannah Clark's help throughout the support I required was exemplary. Her emails were very thorough and honest and I appreciated her help.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad Savannah provided exemplary help and that her emails were thorough and honest. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Good quick response time to resolve enquiry.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad the quick response helped resolve your enquiry. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Josh was very helpfull and patient.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad Josh was very helpful and patient. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Excellent service - very helpful and prompt.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad the service was excellent, helpful, and prompt. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Reply to query recived re Microsoft was very efficient and gave all of the knowledge that was requires to solve what the contents of the email from Microsoft meant”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We're glad the Microsoft query was handled efficiently and that you got the knowledge you needed to understand the email contents. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 1 month ago

“responded quickly”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We’re glad the response was swift. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Paid for copilot however none of the MS Apps display the copilot link (apart from the free demo part that only makes small changes). Have raised a ticket to ask for assistance but I hoped it would have been automatic”

Helpful Report

(Service Addition) - Posted 1 month ago

Hi there, We’re sorry you’re not seeing the Copilot link in MS Apps and that the free demo only makes small changes. We’ll review our setup to ensure Copilot is automatically available as expected. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Swift response - thanks. Although I do wonder if this could have been predicted and prevented!”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We’re glad the response was swift. If you have any thoughts on what could have been predicted or prevented, we’re here to listen and help. Warm regards, Team Cobweb

Posted 1 month ago

“This is an absolutely fantastic company. I have been with them for 26 years and they have been fantastic in every way. Every problem I have is sorted within a couple of hours. The technical support is amazing. I thoroughly recommend them.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We’re thrilled to hear you’ve had such a positive experience for 26 years. If you ever need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your feedback. We’re glad to hear you’re satisfied. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 1 month ago

Cobweb is rated 4.8 based on 8,073 reviews