Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,638 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you’re enjoying Cobweb. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“Quick fix, thank you!”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you found Cobweb quick fix. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“Helpful knowledgable person”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you found Cobweb helpful. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you enjoyed Cobweb. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“very good and helpful on a quite complicated support issue”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you found the support very good and helpful on a quite complicated issue. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“Very prompt and effective”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We're glad you found us very prompt and effective. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Exctrmely helpful and knowledgeable technical support rep”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad you found our technical support rep extremely helpful and knowledgeable. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“This was completed quickly once raised”

Helpful Report

(Service Addition) - Posted 3 weeks ago

Hi there, Thanks for your review. We’re glad it was completed quickly once raised. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Quick and prompt response. Thank you”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad you found our response quick and prompt. If there’s anything else you need, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Always helpful and knowledgeable, there's a reason why we have been a customer of theirs for 15 years!”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad you’ve found us helpful and knowledgeable over the past 15 years. If there’s ever anything else you need, we’re here for you. Warm regards, Team Cobweb

Posted 3 weeks ago

“Great service, problem solved well once I called.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad the service was great and the problem was solved after your call. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Does not work, just adds confusion Get to Cobweb home to be told we are not registered - and thats after logging in with Global Admin Result is - You just lost a sale, purchased licenses elsewhere and applied locally, Not ideal and very frustrating but typical Cobweb Bear in mind this action was taken from the original request to access cobweb home - Your reply was:- To access Cloud Market, you will first need to access Cobweb Home, please refer to the attached guide which walks you through the login process, you may need to be a Microsoft Global Admin to complete this process for your business. Once logged in, click on the Cloud Market link, enter your email address, click continue and then “Forgot Password” to set your new password. Cloud Market does not contain pricing; you can find pricing in Cobweb Home located here If you have any questions, we’re here to help.”

Helpful Report

(Support) - Posted 3 weeks ago

“Very good service. Josh resolved my problem quickly.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad Josh resolved your problem quickly. We’ll pass along your thanks to Josh. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Very patient and helpful agent. Sorted out my problem in a timely manner. Thank You”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad the agent was patient and helped in a timely manner. We’ll pass along your thanks to the team. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“The whole process was very slow today, sorry to complain, normally very good, but today it did not run smoothly.”

Helpful Report

(Support) - Posted 3 weeks ago

“Great support by Chris”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad the support from Chris was helpful. We’ll pass along your thanks to Chris. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Very helpful, knowledgeable clear and friendly dialogue/instructions which resolved my problem quickly. Thank Michael for your help.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad the dialogue and instructions were helpful and resolved your problem quickly. We’ll pass along your thanks to Michael. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Very grateful for the time and patience to get a compromised and blocked account reinstated again. Couldn’t ask for any more. Thank you.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad the time and patience taken to reinstate your compromised and blocked account met your expectations. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Short wait time Polite, fast, effective support responses to my queries including linking to my machine and seeing the error. A quick conversation with a colleague as RH is new in post and it was sorted. Well worth the cost of my custom and much appreciated”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad you found the wait short and our support polite, fast, and effective, and that the issue was sorted. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Always so quick. polite and professional”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your kind words! We’re glad you found us quick, polite, and professional. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 3 weeks ago

Cobweb is rated 4.7 based on 7,638 reviews