Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,473 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“tooka little while to get an answer, but very thorough”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Wendy, Thank you for your thoughtful review! We're glad to hear that you found our response thorough, even if it took a bit longer than expected. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us! Warm wishes, Team Cobweb

Posted 2 weeks ago

“Quick resolution. Thank you.”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Anwar, Thank you for your wonderful review! We're delighted to hear that we were able to resolve your issue quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback! Warm wishes, Team Cobweb

Posted 2 weeks ago

“response was complete with clarification, much appreciated”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Sue, Thank you for your fantastic review! We're thrilled to hear that our response provided the clarification you needed. Your satisfaction is very important to us, and we appreciate you taking the time to share your thoughts! Warm wishes, Team Cobweb

Posted 2 weeks ago

“Becky was quick with her responses and very helpful, thank you”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thank you for the great review! We're delighted to hear that Becky was quick and helpful in her responses. It's wonderful to know that our team is making a positive impact and providing the support you need. Your kind words mean so much to us! Warm wishes, Team Cobweb

Posted 2 weeks ago

“excellent support as usual”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Andrew, Thank you for your excellent review! We're so glad to hear that you consistently receive the support you need. It's our aim to ensure that you feel well looked after, and your positive feedback means the world to us! Warm wishes, Team Cobweb

Posted 2 weeks ago

“I rang Cobweb shortly after problems accessing my emails. I was very pleased with the help I received and delighted that the gentleman helping me was very patient and explained each stage carefully and precisely. Thank you so much for being so kind and helpful.”

Helpful Report

(Support) - Posted 2 weeks ago

“Marc was very helpful and patient.”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Adrian, Thank you for your wonderful feedback! We're glad to hear that Marc was able to assist you with such patience and support. Your satisfaction is our priority, and we truly appreciate your kind words! Warm wishes, Team Cobweb

Posted 2 weeks ago

“After stupidly setting up a client's Microsoft365 email through GoDaddy while I was registering their domain name, I found myself in a position where I couldn't do the simplest of admin tasks in the account, and also had to pay for a full-service admin@ address to be able to access anything at all. After worrying about it for months I found Cobweb, who removed the GoDaddy "layer" from the account and gave me back direct access through Microsoft. The process was completed within a few minutes with no issues and is a weight off my mind!”

Helpful Report

(Service Addition) - Posted 2 weeks ago

Hi Margaret, Thank you for sharing your experience with us! We're thrilled to hear that our team could help you regain direct access to your Microsoft 365 account effortlessly. It's fantastic to know that we could alleviate your worries and make the process smooth for you. Your positive feedback truly means a lot to us! Warm wishes, Team Cobweb

Posted 2 weeks ago

“Not as good a service as usual.”

Helpful Report

(Support) - Posted 2 weeks ago

“Very prompt and efficient customer support.”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Richard, Thank you for your fantastic review! We’re so pleased to hear that you found our customer support prompt and efficient. Our team is dedicated to providing the best service possible, and your kind words really encourage us! Warm wishes, Team Cobweb

Posted 2 weeks ago

“Both Jposhes were very helpful, thank you!”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Paola, Thank you for your wonderful review! We're delighted to hear that both Joshes were able to assist you effectively. Your appreciation means so much to us, and we’re here to help anytime you need! Warm wishes, Team Cobweb

Posted 2 weeks ago

“I receiveda very left field potential malicious mail from "the mystic orient!" I was right, it was nast that could have impacted our business. Be vigelent and check any mail that seems in the least way dodgy. This was a GPS tracker con. Sorted in minutes by the cleva Sphida-men chez Cobweb, from Sunny Fareham on Solent.”

Helpful Report

(Support) - Posted 2 weeks ago

Hi Ash, Thank you for your insightful review! We're glad to hear that our Sphida-men at Cobweb were able to swiftly tackle that malicious mail situation for you. Your cautionary advice on checking suspicious communications is spot on. We're always here to help keep your business safe and sound! Warm wishes, Team Cobweb

Posted 2 weeks ago

“Michael sorted a simple check ofa suspected suspicious mail swiftly & efficently.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi Ash, Thank you for your fantastic review! We're so glad to hear that Michael was able to assist you with your suspicious mail inquiry swiftly and efficiently. Your satisfaction is our top priority, and it’s always great to know our team is making a positive impact. Warm wishes, Team Cobweb

Posted 2 weeks ago

“Helpful, well-informed and friendly service.”

Helpful Report

(Service Addition) - Posted 3 weeks ago

Hi Tony, Thank you so much for your glowing review! We're thrilled to hear that you found our service helpful, well-informed, and friendly. Our team strives to provide the best experience possible, and your feedback truly motivates us! Warm wishes, Team Cobweb

Posted 2 weeks ago

“Customer for decades, now. Cobweb always manage to sort out any difficulties or problems that may arise. The support team work hard to find solutions that will suit our needs.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi Andrew, Thank you for your kind words and for being a loyal customer for decades! We're thrilled to know that our support team has consistently met your needs and resolved any challenges. Your trust in us is greatly appreciated, and we're always here to assist you whenever you need! Warm regards, Team Cobweb

Posted 2 weeks ago

“Josh was very helpful”

Helpful Report

(Support) - Posted 3 weeks ago

Hi Lee, Thank you for your great review! We're so glad to hear that Josh was able to assist you. We pride ourselves on our helpful team, and your feedback really motivates us to keep up the good work! Warm wishes, Team Cobweb

Posted 3 weeks ago

“guy who helped me was great”

Helpful Report

(Support) - Posted 3 weeks ago

Hi Richard, Thanks so much for your wonderful feedback! We're delighted to hear that you had a great experience with our team. Your satisfaction is our priority, and we're always here to help when you need us! Warm wishes, Team Cobweb

Posted 3 weeks ago

“Prompt and helpful support. Thank you”

Helpful Report

(Support) - Posted 3 weeks ago

Hi Gaelle, Thank you for the kind words! We're so happy to hear that you found our support prompt and helpful. Your satisfaction is our top priority, and we’re here for you whenever you need us! Warm wishes, Team Cobweb

Posted 3 weeks ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you so much for your fantastic review! We're thrilled that you had a great experience with us. Your support means everything, and we look forward to serving you again in the future! Warm wishes, Team Cobweb

Posted 3 weeks ago

“The support was great, and super fast! I just think the instructions could have been clearer for me not to have to contact support in the first place.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thank you for your constructive feedback! We're glad to hear that our support met your expectations. We appreciate your thoughts on the clarity of our instructions and will work on improving that aspect. Your input is invaluable to us, and we’re here to assist you anytime! Warm wishes, Team Cobweb

Posted 3 weeks ago

Cobweb is rated 4.7 based on 7,473 reviews