Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,024 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Quick, efficient and very helpful !”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We're glad the service was quick, efficient and very helpful. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Savannah Clark's help throughout the support I required was exemplary. Her emails were very thorough and honest and I appreciated her help.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We're glad Savannah provided exemplary help and that her emails were thorough and honest. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Good quick response time to resolve enquiry.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We're glad the quick response helped resolve your enquiry. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Josh was very helpfull and patient.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We're glad Josh was very helpful and patient. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Excellent service - very helpful and prompt.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We're glad the service was excellent, helpful, and prompt. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Reply to query recived re Microsoft was very efficient and gave all of the knowledge that was requires to solve what the contents of the email from Microsoft meant”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We're glad the Microsoft query was handled efficiently and that you got the knowledge you needed to understand the email contents. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“responded quickly”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad the response was swift. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Paid for copilot however none of the MS Apps display the copilot link (apart from the free demo part that only makes small changes). Have raised a ticket to ask for assistance but I hoped it would have been automatic”

Helpful Report

(Service Addition) - Posted 3 weeks ago

Hi there, We’re sorry you’re not seeing the Copilot link in MS Apps and that the free demo only makes small changes. We’ll review our setup to ensure Copilot is automatically available as expected. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Swift response - thanks. Although I do wonder if this could have been predicted and prevented!”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad the response was swift. If you have any thoughts on what could have been predicted or prevented, we’re here to listen and help. Warm regards, Team Cobweb

Posted 3 weeks ago

“This is an absolutely fantastic company. I have been with them for 26 years and they have been fantastic in every way. Every problem I have is sorted within a couple of hours. The technical support is amazing. I thoroughly recommend them.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re thrilled to hear you’ve had such a positive experience for 26 years. If you ever need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear you’re satisfied. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Exccellent as always”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear the service was excellent. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Excellent service as always!”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear the service was excellent. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“easy to communicate”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear communication was easy. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Resolved our issues with invoices very swiftly. Really pleased with the quality of service and customer care. Thank you”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear invoices were resolved swiftly and you’re pleased with our service and customer care. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Very well done both on the techical issues and speed of response”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear the technical issues were handled well and the speed of response met your expectations. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“The process was slick and the onboarding team - esp Andy - held my hand to make sure eveertyhign was set up properly. V good, attentive service from him. Thank you.”

Helpful Report

(Service Addition) - Posted 4 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear the onboarding team, especially Andy, kept you supported and that everything was set up properly. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Just get repeated auto generated messages that do not actually help solve the problem.”

Helpful Report

(Support) - Posted 4 weeks ago

Hi there, We’re sorry you’re receiving repeated auto-generated messages that don’t solve the problem. We’ll review our systems to ensure your issue is addressed and provide real assistance. If you still need help now, please share details and we’ll assist directly. Warm regards, Team Cobweb

Posted 3 weeks ago

“Thank you for the quick response”

Helpful Report

(Support) - Posted 4 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear the response was quick. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Outstanding service in resolving an issue - quick, excellent communication and very supportive. Thank you to Josh in particular.”

Helpful Report

(Support) - Posted 4 weeks ago

Hi there, Thanks for your feedback. We’re glad to hear the issue was resolved quickly and that Josh provided excellent support. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 4 weeks ago

Cobweb is rated 4.8 based on 8,024 reviews