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Cobweb Reviews

4.8 Rating 7,865 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cibi Mathew is excellent”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you think Cibi and Mathew are excellent. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“no point this has been a waste of time”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, We’re sorry to hear you felt it was a waste of time. We’ll review our processes to understand where we fell short and improve. Warm regards, Team Cobweb

Posted 2 weeks ago

“good proactive service”

Helpful Report

(Support) - Posted 2 weeks ago

Hi there, Thanks for your review! We’re glad you found our service proactive. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 2 weeks ago

“Replied to invoice request within 15 minutes”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad we could reply to your invoice request within 15 minutes. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Cobweb seem to have no or very little understanding of the Apple Mac operating systems”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear you feel we have little understanding of Apple Mac operating systems. We’ll review our knowledge base and training to improve our Mac support and ensure we can assist more effectively. Warm regards, Team Cobweb

Posted 3 weeks ago

“Expert knowledge, efficient and friendly! 10/10”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad our team could provide expert knowledge, efficiency, and friendliness. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Michael was very prompt in assisting me in less than 24 hours. Thank you!!”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad Michael was prompt and could assist within 24 hours. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“The resolution of this ticket doesn't resolve the current issue with the production session hosts...”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, We’re sorry to hear the resolution didn’t address the current issue with your production session hosts. We’ll review this as a priority and someone will be in touch to discuss next steps and how we can resolve it. Kind regards, Team Cobweb

Posted 3 weeks ago

“Thanks for the quick and effective resolution!”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad you had a quick and effective resolution. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Excellent service.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad you had excellent service. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Got a strange mail from Sovereign Wealth type source, too good to be true. I had Cobweb's Josh check it out. Clever Spiders from Fareham, not far from MARS, sorted it out. like they always do.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad Cobweb’s Josh could check it out and sort it. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Thank you Evan, much appreciated 😊”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad Evan could help and that you appreciated it. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“The online support was timely but didn't resolve the issue. But the great thing about Cobweb is that you can call a human, and they fix the problem in no time. Worth every penny for the peace of mind that comes with good service.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad you found the support timely and that a human helped fix the issue quickly. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“My issue was resolved within 2 working days.”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad your issue was resolved within 2 working days. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 3 weeks ago

“Michael was very helpful, I know very little about the tecchy stuff and he helped enormously”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad Michael was very helpful and that you felt supported. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“I found all the staff very helpful and it was very quick to get through on the phone”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad you found all the staff very helpful and that it was quick to get through on the phone. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“VG service”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, Thanks for your review! We’re glad you had a great experience with Cobweb. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“Excellent service”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your review! We’re glad you had an excellent experience with Cobweb. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 weeks ago

“MIchael was very helpful with my situation!”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your review! We’re glad you had a great experience with Michael. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 1 month ago

“Communication with Josh Francis was excellent and he was very helpful getting our email up and running again.”

Helpful Report

(Support) - Posted 1 month ago

Hi there, Thanks for your review! We’re glad you had a great experience with Josh Francis. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 1 month ago

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Cobweb is rated 4.8 based on 7,865 reviews