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Cobweb Reviews

4.8 Rating 8,288 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good response & service”

Helpful Report

(Support) - Posted 4 years ago

Hi That's great to hear. Regards, Cobweb

Posted 4 years ago

“Josh had not encountered our problem before so he referred the problem upwards. In the intervening time I had our own IT team solve the issue. This is the first time that Cobweb did not resolve the issue them selves but this is understandable.”

Helpful Report

(Support) - Posted 4 years ago

Hi Ash Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Josh had not encountered this issue before so took the time to consult internally anf revert. My Own IR team had encountered this issue so it is now resolved”

Helpful Report

(Support) - Posted 4 years ago

Hi Ash Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The support given was acceptable because there was no urgency to my problem, I had an initial EMail response then after a missed phone call from yourselves, followed up on the same day by myself, the return call was not received until the following day.”

Helpful Report

(Support) - Posted 4 years ago

Hi Hilary Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Dealt with the request in a timely manner.”

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(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“It was helpful and informative.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Efficient.”

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(Support) - Posted 5 years ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Thank you!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Once getting a call was established all went smoothly.”

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(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“response to tickets does seem to have been slower recently”

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(Support) - Posted 5 years ago

Hi Nick Thank you for your review - we really appreciate your feedback and apologise for the delay caused. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 5 years ago

“The cause of the issue was identified, explained and resolved. A plan was put in place that will hopefully prevent recurrence and notes added to our client file.”

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(Support) - Posted 5 years ago

Hi Michael Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Once we escalated the issue it was dealt with quickly. thanks”

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(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Pleasant and knowledgeable staff”

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(Support) - Posted 5 years ago

Hi, Thank you for your review and feedback - very much appreciated. Regards, Cobweb

Posted 5 years ago

“good and quick”

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(Support) - Posted 5 years ago

Hi We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“A quick and efficient response”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Thank you for re-setting the password. The account was blocked for some unknown reason.”

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(Support) - Posted 5 years ago

“Always polite and knowledgeable”

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(Support) - Posted 5 years ago

Hi Thank you so much for your feedback, have a great day! Kind regards Cobweb

Posted 5 years ago

“Good. It was fine.”

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(Support) - Posted 5 years ago

Hi Jane Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Evan was highly competent, efficient, patient and engaging. There are still some issues with how our service is administered by Cobweb which may or may not be a function of how our contact with Cobweb is typically indirect, via our retained IT consultants Onlico, who set up the Cobweb hosting originally when we decided we no longer wanted to keep servers on our premises, and I'm therefore being asked, for example, to complete this survey under the identity of my former assistant 'Lisa' who has not been in our employ for nearly 10 years now!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your review and feedback. In order to update your admin details please contact our Customer Relations department at customerrelations@cobweb.com. Kind regards Cobweb

Posted 5 years ago

“Placed call after sending email. Took a while to get through, but engineer provided good support”

Helpful Report

(Support) - Posted 5 years ago

Hi Thomas Thank you so much for your feedback. Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 8,288 reviews