Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,782 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“good once i was able to get thru to them after several days of calling by phone!”

Helpful Report

(Support) - Posted 4 years ago

Hi Gwen Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“I'm still learning the new system”

Helpful Report

(Support) - Posted 4 years ago

Hi David Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Support was great, but a bewildering number of menu options on the phone system and a on one occasion I was held in a queue for about 20 minutes. It seems strange that some functions can be serviced via Core.Cobweb.com, while others are better served via portal.office.com.”

Helpful Report

(Support) - Posted 4 years ago

“Excellent”

Helpful Report

(Support) - Posted 4 years ago

Hi Margaret Thank you for your review. Kind regards Cobweb

Posted 4 years ago

“Not your fault - Microsoft need to be a bit more carful about upgrades though”

Helpful Report

(Support) - Posted 4 years ago

Hi We are pleased to hear your issue has been resolved. Kind regards Cobweb

Posted 4 years ago

“To be honest I wasn't too sure what created the original problem? I waited for a while then simply deleted the Exchange account on my MacBook and then re added the account using previous IMAP details, the email system then functioned normally again! I didn't experience any issues on either my iPhone or iPod. The Outlook web Email functioned normally on the MacBook throughout. Alls well that ends well I guess. kind regards Christopher”

Helpful Report

(Support) - Posted 4 years ago

Hi Christopher Thank you for you feedback, we are pleased to hear the issue has been resolved. Kind regards Cobweb

Posted 4 years ago

“Although it took many emails and complaints about how long the process took to get started, not 2 weeks as stated but nearer 6, once the transfer started this was quick and efficient. The service provided making sure everyone was up and running was also good. any issues were dealt with quickly and efficiently.”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“We were very happy with the support we received from Cobweb in the past but do not require their services now.”

Helpful Report

(Support) - Posted 4 years ago

Hi Tony Thank you for your review, please do let us know if we can be of any further assistance. Kind regards Cobweb

Posted 4 years ago

“Last guy very helpful”

Helpful Report

(Support) - Posted 4 years ago

Hi John Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 4 years ago

“that's enough feedback, thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Very knowledgeable. Fixed the issue.”

Helpful Report

(Support) - Posted 4 years ago

Hi Alan Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Positive: Support was provided within 24 hours when it was requested. Negative: Trying and failing to get through on phone to request support from Cobweb. It took two days of trying at various times of day & ended up emailing the sales team in order to get my query to the support team.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, we really appreciate your feedback and are working really hard to try and reduce call volumes to our support team. Kind regards Cobweb

Posted 4 years ago

“Hi got good support once we waited 19 mins to get through to an operative”

Helpful Report

(Support) - Posted 4 years ago

Hi Brian Thank you for taking the time to leave a review, we are experiencing a large volume of calls and appreciate your patience with our support team. Kind regards Cobweb

Posted 4 years ago

“On this issue Cobweb failed. I now have a very unsatisfied customer.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss this further please do not hesitate to contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Good support service”

Helpful Report

(Support) - Posted 4 years ago

Hi Ramesh That's good to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“On the whole the set up experience was a positive one”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi John Thank you for your review and we are pleased to note your comments regarding your set up. Regards, Cobweb

Posted 4 years ago

“Both technicians were polite and speedy in resolving the situation but I had to call twice in 5 minutes because one problem was fixed. When I checked it out another problem arose hence the second call. Might it be possible for them to wait while the customer checks out the fix to see if something else occurs? I'm not dissatisfied. It was just annoying to have to do it”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Got back to us quickly and solved the problem. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Tracy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Efficient and prompt”

Helpful Report

(Support) - Posted 4 years ago

Hi Jeffrey Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 4 years ago

“Service was good, albeit a bit slower than Cobweb normal time scales”

Helpful Report

(Support) - Posted 4 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 4 years ago

Cobweb is rated 4.7 based on 7,782 reviews