Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,443 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 2nd September 2025

Ash G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good support service”

Helpful Report

(Support) - Posted 4 years ago

Hi Ramesh That's good to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“On the whole the set up experience was a positive one”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi John Thank you for your review and we are pleased to note your comments regarding your set up. Regards, Cobweb

Posted 4 years ago

“Both technicians were polite and speedy in resolving the situation but I had to call twice in 5 minutes because one problem was fixed. When I checked it out another problem arose hence the second call. Might it be possible for them to wait while the customer checks out the fix to see if something else occurs? I'm not dissatisfied. It was just annoying to have to do it”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Got back to us quickly and solved the problem. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Tracy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Efficient and prompt”

Helpful Report

(Support) - Posted 4 years ago

Hi Jeffrey Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 4 years ago

“Service was good, albeit a bit slower than Cobweb normal time scales”

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(Support) - Posted 4 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Thanks for sorting. Would have been good to get this resolved earlier and without having to go back through account manager. Also would have helped if technician was able to see that we pay monthly and therefore didn't need to apply payment details to account. Did try calling the support line but found it tricky navigating the options as nothing appeared to fit. Thanks again though!”

Helpful Report

(Support) - Posted 4 years ago

Hi Mandy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Very patient.”

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(Support) - Posted 4 years ago

Hi Paul Thank you for your review. Regards, Cobweb

Posted 4 years ago

“i am very pleased with the assistance from cobweb.”

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(Support) - Posted 4 years ago

Hi Michael Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Thanks for your support”

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(Support) - Posted 4 years ago

Hi Kieran Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The problem of disappearing mail turned out to be aggressive junk mail filtering by Microsoft on the new platform you've adopted and I'm surprised to find that I/we seem to be the only people experiencing this so badly. The technician I eventually spent much time with was patient and helpful, but could offer no solution other than constant monitoring of the online Junk mail and using the feedback to MS. Initially it wasn't clear that the problem was at the Cobweb end and I was suspicious of the forwarder we use ahead of Cobweb, but they were active and speedy in demonstrating their correctness and I was able to create a temporary parallel mail account elsewhere to prove it was a Cobweb problem. I think the failure was a general one of Cobweb being unprepared for this collateral problem arising after the transition.”

Helpful Report

(Support) - Posted 4 years ago

Hi Bruce Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“good help but waited 18 mins to reach someone”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris Thank you for your review, we really appreciate your patience. Please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“Explanation given by support help resolve the issue.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Excellent professional help received from both Evan and Alex. Many thanks to both. They were both very understanding. The initial support dialogue (with Evan) took me nearly 4 days to achieve however. A DDI call facility would also have been helpful for follow-up dialogue but 'pleased to say that my post-upgrade email problems have now been sorted.”

Helpful Report

(Support) - Posted 4 years ago

Hi Keith Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“What would have been good is to have some setup information for the users and setup details for admin accounts without needing to ask. Job well done though”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi Thomas Thank you for your set up feedback and review. Regards, Cobweb

Posted 4 years ago

“Thans for your help”

Helpful Report

(Support) - Posted 4 years ago

Hi Vince We are glad to hear our support team was able to assist, please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

“Took a little while to arrange a time for the remote session, but appreciate everyone is busy. Excellent service once this was arranged.”

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(Support) - Posted 4 years ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Thanks, always capable but currently not always available.”

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(Support) - Posted 4 years ago

Hi Kieran Thank you for your review, we appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“My issue was not so much with support, but how the system would not allow me to add E3 myself.”

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(Support) - Posted 4 years ago

Hi Rod Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Quick reply, thanks.”

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(Support) - Posted 4 years ago

Hi Oliver Thank you for your review. Regards, Cobweb

Posted 4 years ago

Cobweb is rated 4.7 based on 7,443 reviews