Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always great and friendly support from Cobweb people.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Neill That is fantastic to hear, thank you so much for your review. Kind regards Cobweb

Posted 5 years ago

“Ok. Dealt with but required”

Helpful Report

(Support) - Posted 5 years ago

Hi James Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Alex provided prompt and excellent support!”

Helpful Report

(Support) - Posted 5 years ago

Hi Andrew We are delighted to hear that Alex was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Took a little while to arrange a time for the remote session, but appreciate everyone is busy. Excellent service once this was arranged.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Very helpful easy guidance.”

Helpful Report

(Support) - Posted 5 years ago

Hi Michael Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Speed of resolving issue on the phone with Evan was great, but a ticket was logged on 4th Feb and my MD sent the authority you needed to make the changes but this was not picked up until my follow up today when I had no response.”

Helpful Report

(Support) - Posted 5 years ago

Hi Georgina Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“The wait times during the changeover have been very poor. Alex was brilliant, but in order to get a call I had to wait for over an hour the day before the changeover when no one answered. Then an hour the day of the changeover again no one answered! I had to email (from a private email as mine wasn’t working). To which they replied “you need to email from your cobweb one”. I then had to go on a chat line who was trying to help but was technical. My business was paralysed for almost a day!”

Helpful Report

(Support) - Posted 5 years ago

Hi Gillian Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion, but are pleased Alex was able to assist. A member of our Customer Relations team will call to discuss further, but if you have any queries in the meantime, please do not hesitate to contact us. Regards, Cobweb

Posted 5 years ago

“A very good experience”

Helpful Report

(Support) - Posted 5 years ago

Hi Vita Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“Was a very good experience”

Helpful Report

(Support) - Posted 5 years ago

Hi Vita That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“fast and efficient”

Helpful Report

(Support) - Posted 5 years ago

Hi Brett Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Josh is a excellent software engineer every time I forget my password he helps my fix it in seconds. Cheers Barry winfield. WINFIELD ENTERPRISES”

Helpful Report

(Support) - Posted 5 years ago

Hi Barry Thank you for your review and feedback for Josh - this is much appreciated. Regards, Cobweb

Posted 5 years ago

“Exceptional and rapid support as always”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter Thank you for your 5 star review, have a great day. Kinds regards Cobweb

Posted 5 years ago

“Alex was very patient as he helped to resolve some of the issues caused by Cobwebs change of focus away from small companies to big companies”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really pleased to hear that Alex was able to assist you, thank you so much for your feedback. Kind regards Cobweb

Posted 5 years ago

“Very good - thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen Thank you for your review, have a great day! Kind regards Cobweb

Posted 5 years ago

“as always you guys provide an excellent support service. thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Angus We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Evan was incredibly patient with us as we tried to understand our relationship with core and how to actually update passwords. We've been a bit in the dark since the Nov 2020 migration and as long as our mail worked we were content, but the need to update our outlook passwords meant all our lack of understanding about the new platform caught up with us. Evan was a total star and spent a lot of time on the phone with us as the 3 of us found our way through it all. We would like to send pizza at the very least! Thank you so much Evan.”

Helpful Report

(Support) - Posted 5 years ago

Hi Robin Thank you so much for your kind words, we are delighted to hear that you were pleased with the support provided by Evan. If you would like to discuss anything further please contact our customer relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Thanks, always capable but currently not always available.”

Helpful Report

(Support) - Posted 5 years ago

Hi Kieran Thank you for your review, we appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Josh was very patient with someone who has zero computer knowledge”

Helpful Report

(Support) - Posted 5 years ago

Hi Julie Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“The setup of the service was horrendous for various reasons, it took approx a week and a half to get the service working. Communication from Cobweb was almost non-existent especially when they knew I was having a number of issues. To get the issues resolved I bypassed Cobweb and went directly to SignNow who were able to resolve my initial issues after Cobweb failed to do so. Our SignNow account is now working - but not impressed at all with Cobweb on this occasion.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Tom Thank you for taking the time to leave a a review, we are really sorry to hear your experience did not meet expectation on this occasion. Please do contact us if we can be of any further assistance. Kind regards Cobweb

Posted 5 years ago

“The wait time for someone to get back to me was over 24 hours which is not acceptable.”

Helpful Report

(Support) - Posted 5 years ago

Hi, Many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000, or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,892 reviews