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Cobweb Reviews

4.8 Rating 8,241 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and effective, referring me politely to existing documentation. Also, politely accepted the suggestion that the existing UI may be confusing, having - buttons that do nothing to decrease the number of licences.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Took far too long and too much chasing to have simple changes to set up made. Very disappointing.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jo Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Please do reach out to our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Dave was very speedy and efficient resolving my problem after I had received very poor service this morning from Dave's colleague who basically ignored my problem and didn't resolve the issue which was extremely important for my business”

Helpful Report

(Support) - Posted 5 years ago

Hi Mike Thank you so much for your review, we are really pleased to hear that Dave was able to assist you. Should you encounter any issues with the level of support received in the future please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“It took a long time to find out that, after several weeks, this issue had resolved itself.”

Helpful Report

(Support) - Posted 5 years ago

“It seemed that the concept of unable to access email because the password was locked did not enter consciousness - "send me an AUTHORITY email" - DIFFICULT when I can't access email - etc A really poor resolution with bizarre, can you tell me your postcode to validate when we had been on the phone for 2 hours!! Complete mess”

Helpful Report

(Support) - Posted 5 years ago

“Call answered quickly and problem solved!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback - much appreciated. Regards, Cobweb

Posted 5 years ago

“Thanks very much”

Helpful Report

(Support) - Posted 5 years ago

Hi Kieran Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Extremely helpful and impressive.”

Helpful Report

(Support) - Posted 5 years ago

Hi Tony That's great to hear - thank you for your review. Regards, Cobweb

Posted 5 years ago

“Dave was very calm and that helped, as it was a simple task but for some reason just took long, nothing to do with the engineer”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 5 years ago

“This issue has not yet been resolved. Please can someone get in touch to advise how this can be progressed. Thank you. Amanda”

Helpful Report

(Support) - Posted 5 years ago

Hi Amanda Thank you for your review. We are sorry this hasn't been resolved for you. One of our support colleagues will be in touch to discuss further. Regards, Cobweb

Posted 5 years ago

“Dave identified the issue and dealt with it appropriately”

Helpful Report

(Support) - Posted 5 years ago

Hi Perry We are very pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Fantastic turnaround time giving details of what needed to be done and then acting on instruction - thanks Alex”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really pleased to hear Alex was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Great service as usual”

Helpful Report

(Support) - Posted 5 years ago

Hi Rob Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Up to the usual standard, excellent!”

Helpful Report

(Support) - Posted 5 years ago

Hi John That is great to hear, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Your guy got me in and helped change the password. But when I began deleting emails from the server, I also lost them on my desktop. Exchange is not easy to use.”

Helpful Report

(Support) - Posted 5 years ago

“Dave was friendly, patient and resourceful. He understood and resolved our issue very quickly.”

Helpful Report

(Support) - Posted 5 years ago

Hi Ben We are really pleased to hear that Dave was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Quick and efficient”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“the gentleman was very patient and helpful. got everything sorted very quickly and efficiently and even answered a couple of other questions while I had him on the phone. Very well done.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are so pleased to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“great help. efficient. friendly.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“It's so useful to speak to a knowledgeable, helpful human on the phone rather than a bot or someone just reading a script!”

Helpful Report

(Support) - Posted 5 years ago

Hi Chris We are delighted to hear you were pleased with the service from our support staff, please do let us know if you need any further assistance. Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 8,241 reviews