Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks for resolving the issue swiftly!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review. Regards, Cobweb

Posted 5 years ago

“All good thanks”

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(Support) - Posted 5 years ago

Hi Mike Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“My question regarding the forthcoming upgrade was answered very quickly and with the appropriate level of detail, making me more confident of the process.”

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(Support) - Posted 5 years ago

Hi We are delighted to hear your query was answered to your satisfaction, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Josh was extremely professional and helpful and resolved my query whilst I was on the phone. Amazing customer service from Josh”

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(Support) - Posted 5 years ago

Hi Nazia Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Josh was extremely helpful, I called in twice and luckily both times Josh answered the phone. Josh was very professional and resolved my query within minutes”

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(Support) - Posted 5 years ago

Hi Nazia Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 5 years ago

“Excellent service as always....”

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(Support) - Posted 5 years ago

Hi Cheryl Thank you for your review. Regards, Cobweb

Posted 5 years ago

“excellent service as usual!”

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(Support) - Posted 5 years ago

Hi Fiona Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 5 years ago

“Alex was excellent. Polite, fast and really helpful. THANK YOU”

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(Support) - Posted 5 years ago

Hi Shaun We are really pleased to hear you were happy with the support provided by Alex. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Good to talk to. Knowledgeable. Fixed the problem quickly”

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(Support) - Posted 5 years ago

Hi Doug That's good to hear. Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Excellent service. Cobweb helped me with the upgrade and checked the DNS entries.”

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(Support) - Posted 5 years ago

Hi Christine Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 5 years ago

“thanks for help”

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(Support) - Posted 5 years ago

Hi Jonathan Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Very knowledgeable. Fixed the issue.”

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(Support) - Posted 5 years ago

Hi Alan Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Positive: Support was provided within 24 hours when it was requested. Negative: Trying and failing to get through on phone to request support from Cobweb. It took two days of trying at various times of day & ended up emailing the sales team in order to get my query to the support team.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we really appreciate your feedback and are working really hard to try and reduce call volumes to our support team. Kind regards Cobweb

Posted 5 years ago

“The service was not responsive on email but the technician David Pack was excellent.”

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(Support) - Posted 5 years ago

Hi We are happy to hear you were pleased with the support provided by David, please do let us know if you require anything else. Kind regards Cobweb

Posted 5 years ago

“Very helpful and much appreciated”

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(Support) - Posted 5 years ago

Hi Jeremy We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Thank you for your quick assistance! Gabriel”

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(Support) - Posted 5 years ago

Hi Gabriel Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“I have had no response 2 days since my email was sent”

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(Support) - Posted 5 years ago

Hi An Account Manager will reach out to the customer's main administrator to discuss their Office 365 licence requirements. Regards, Cobweb

Posted 5 years ago

“Nothing to add”

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(Support) - Posted 5 years ago

Hi Chris Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 5 years ago

“The worst experience I’ve had from you guys. 2-3 week delays had to chase to get a response, then further delays closing the case when it wasn’t completed. Need to step this up or risual will be moving.”

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(Service Addition) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 5 years ago

“Connection sorted- thanks!”

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(Support) - Posted 5 years ago

Hi We are really happy to hear your issue has been sorted. Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 8,248 reviews