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Cobweb Reviews

4.8 Rating 7,892 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On 2 Dec I wrote with a request for domain pointing. No reply. I tried again on 5 Dec & received a reply on 7 Dec to say change had been made. I am told by the guy whom manages my website that the change has STILL NOT BEEN MADE? INC 227133”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. We understand the issue has now been resolved by our support team. Please do not hesitate to contact us if you have any queries. Kind regards Cobweb

Posted 5 years ago

“Excellent response - ensured fault was detected and fully resolved.”

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(Support) - Posted 5 years ago

Hi John We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Excellent support from Alex - showed great patience and very proactive. RE: Your e-mail communication to support this upgrade. For me - it was poor, OK for information but poor for communicating next steps. I would suggest that you have a variety of communication messages based upon IT knowledge levels and how different psychological types like to 'take in information/data. Kind regards Mitchell”

Helpful Report

(Support) - Posted 5 years ago

Hi Mitchell We are really pleased to hear that Alex was able to assist you and appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Very helpful and friendly.”

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(Support) - Posted 5 years ago

Hi Hilary Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Lauren explained why the system was repeatedly send me renew notices for £0 and advised I can ignore these in future.”

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(Support) - Posted 5 years ago

Hi Chris Thank you for your review, we are pleased to hear that Lauren was able to assist you. Kind regards Cobweb

Posted 5 years ago

“thanks for the quick response!!”

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(Support) - Posted 5 years ago

Hi Brett We really appreciate your feedback have a great day! Kind regards Cobweb

Posted 5 years ago

“Very quick and professional”

Helpful Report

(Support) - Posted 5 years ago

Hi Michael We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“The experience of change over to your updayed version was easier than I expected.”

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(Support) - Posted 5 years ago

Hi That's great to hear - thank you for your feedback. Regards,

Posted 5 years ago

“Joshua was very good, very competent, and very patient - with this 80 yr. old professor of plastics engineering at Brunel University.”

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(Support) - Posted 5 years ago

Hi Edmund Thank you for your feedback, we're happy to hear you have been pleased with the service provided by Josh. Regards, Cobweb

Posted 5 years ago

“Fast and efficient”

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(Support) - Posted 5 years ago

Hi Peter Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Always very happy with the help I recieve”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Regards, Cobweb

Posted 5 years ago

“Super speedy service :)”

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(Support) - Posted 5 years ago

Hi Julie Thank you for your feedback and review. Regards, Cobweb

Posted 5 years ago

“I'm having trouble loading files to the cloud. The guy who helped me did his best. My criticism of this experience is more technical. I still have not successfully loaded everything. I'm having to do it in smaller batches...that then get rejected. The guy who helped me said it was down to a load limit imposed by Microsoft. Not good. Painful, actually. It would be good if you could find a work around. If only for the initial download. Once that is done, I won't need to load as many big files, again. Frustrated. Steve”

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(Support) - Posted 5 years ago

“Excellent service. Very courteous and knowledgeable help.”

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(Support) - Posted 5 years ago

Hi Raymond Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Alex was absolutely brilliant, very understanding and got the nature of the problem very quickly. It’s not always easy dealing with a 51 year old techno-divvy but he was really calm and reassuring and got me back into my email inbox quickly, and has left me with detailed instructions how to access the same every time using the technology that I have at home. Give him a pay rise! Many many thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi We are extremely pleased to hear you were happy with the support provided by Alex, please do let us know if you require anything else. Kind regards Cobweb

Posted 5 years ago

“Hi, Well, the initial upgrade on my PC was helped very much by the assistance of Declan, who took over both my own and my wife's PC's and did the upgrade for us - great work thank you! However, the next stage of getting mail on our I Phones & I Pads has been a nightmare that had me bouncing my phone off the wall at one stage!! Now, following a message from William yesterday and a conversation with Alex this morning + the link and help from Alex on what box to tick to question asked by Microsoft (I should talk to William about this and take his advice if I were you) - we are all happy again. Thank all those involved on the support side ~ you have saved my bacon yet again!!”

Helpful Report

(Support) - Posted 5 years ago

Hi Barry Thank you so much for your feedback, we are really pleased to hear you were pleased with the support provided. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Support was very good, but you should have put dates of closing off in your communications.”

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(Support) - Posted 5 years ago

Hi Colin Thank you for your feedback, we really appreciate you taking the time to leave a review. Kind regards Cobweb

Posted 5 years ago

“MIchael was very helpful, patient and good humoured. Thank you.”

Helpful Report

(Support) - Posted 5 years ago

Hi Fleur We are so pleased to hear you were happy with the support provided by Michael , please do let us know if there is anything further you require. Kind regards Cobweb

Posted 5 years ago

“Cobweb have always been an excellent service provider; a 24/7 service with helpful and very patient technicians. Michael Wight was extremely helpful today. However: I believe the instructions I received at the "changeover" were with 30 minute notice, and I was subsequently cut off for 4 days from incoming emails / you were (unusually) very difficult to contact and I have had to pay a local IT firm considerable fees to get me a temporary email connection. In hindsight, you could have scheduled more technicians to be on call at the "changeover". Having told you by phone that my problem was not being able to receive emails, you then sent me an email with advice! After 2 days disconnection, I was awarded a level 4 urgency (up to 5 days to resolve) - meaning no internet for up to 7 days, at a time when I am trying to run a business and I am self-isolating. Having said all that, I do rate Cobweb's support over the years to be great, and I do thank you for being 24/7 key workers during the covid crisis.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for you review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“The ticket was marked as urgent. "Tom" reached out to me the night of the issue. I responded right away with screenshots and a description of the issues I was experiencing. I never got a reply from him at all. I followed up several times over the next week and a half with no response. I finally called (U.S. to the UK) and was told that my ticket had been closed because they had forwarded my ticket to Microsoft 360 and they "tried to reach out to me with no answer". I never received a call or email from anyone. After I called cobweb, a new technician re-opened and forwarded my contact information to Microsoft 360 where I worked directly with them.”

Helpful Report

(Support) - Posted 5 years ago

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Cobweb is rated 4.8 based on 7,892 reviews