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Cobweb Reviews

4.8 Rating 7,922 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks to Callum - as always with Cobweb, he was really helpful, clear and patient with me, and 'yay' he fixed the problem speedily. thank you so much x”

Helpful Report

(Support) - Posted 5 years ago

Hi Patti Thank you for your feedback for Callum and review. Regards, Cobweb

Posted 5 years ago

“Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Ben Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Super helpful, resolved our issues quickly and professionally, lovely to deal with!”

Helpful Report

(Support) - Posted 5 years ago

Hi Amanda That's good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Ordered a few SharePoint User license like a month ago, we just got them activated in 24 hours (like in the past few years as well), and we got them added to our monthly invoice. Now we have ordered another pack of 5 additional licenses, but this time we did not get them activated for 72 hours. After that I have contacted support, where a technician told me that we won't have them activated until we have paid for them. He told me I can download the invoices for those items via the Control Panel - but this was invalid information, another technician have replied later and told us we can't download it, only after we have received our monthly invoice. Also we did not get those licenses activated, so we had to remove a few active account on our side to be able to create the new user accounts. Very poor, depressing support to be honest.”

Helpful Report

(Support) - Posted 5 years ago

Good morning We are really sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback in more detail please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Excellent -”

Helpful Report

(Support) - Posted 5 years ago

Hi Richard We are really pleased to hear that! Kind regards Cobweb

Posted 5 years ago

“sorted it ok”

Helpful Report

(Support) - Posted 5 years ago

Hi We are glad to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Good work.”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“The support has got progressively worse.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, if you would like to discuss your concerns further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Excellent as usual”

Helpful Report

(Support) - Posted 5 years ago

Hi That is great to hear, thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Daniel was knowledgeable, patient and very helpful in solving an issue that was far too technical for our capabilities. Thank you, Daniel!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Daniel and thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Being able to get through to the support desk quickly is essentially when you have a technical issue. The guys at Cobweb responded quickly and were very helpful in resolving the issue.”

Helpful Report

(Support) - Posted 5 years ago

Hi Henry Thank you so much for taking the time to leave a review, we are really pleased to hear our support team was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Questions answered with easy to understand explanations.”

Helpful Report

(Support) - Posted 5 years ago

Hi James Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Rory showed a lot of persistence”

Helpful Report

(Support) - Posted 5 years ago

Hi Kevin We are really pleased to hear that Rory was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Thanks for dealing with this and being flexible”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Good service from Alex”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey We are really pleased to hear that, thank you for your review. Kind Regards Cobweb

Posted 5 years ago

“The first Technical person I spoke to responded quickly and put something in place until the actual issue was resolved. Basically, throwing us a life line so customers could contact us as quickly as possible.”

Helpful Report

(Support) - Posted 5 years ago

Hi We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“Excellent rapid response, well done”

Helpful Report

(Support) - Posted 5 years ago

Hi Many thanks for your review and five star review. Regards, Cobweb

Posted 5 years ago

“prompt email response and good description of the issue”

Helpful Report

(Support) - Posted 5 years ago

Hi Richard We are really pleased to hear our support team was able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Achieved objective”

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(Support) - Posted 5 years ago

Hi Paul Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Great help”

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(Service Addition) - Posted 5 years ago

Hi Thank you for your feedback. Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,922 reviews