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Cobweb Reviews

4.8 Rating 8,262 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think I was clear what I wanted - the same administrator info for Office 365 I got when logged in as administrator to Hosted Exchange. It felt like you just said "Here's a URL. Login and try that" because you couldn't really be bothered to think about what I need or what the URL would give me. Don't bother following up on this. I'll just call when I need help.”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter We are really sorry to hear your experience did not meet expectation on this occasion. Should to wish to discuss your concerns further please contact us at customerrelations@cobweb.com or on 0345 223 9000 option 5. Kind regards Cobweb

Posted 5 years ago

“Always get good support and understand that at the moment this can take a little longer”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Quick solution to an important Teams issue.”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“Dealt with promptly, very pleased”

Helpful Report

(Support) - Posted 5 years ago

Hi Steve Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“Very efficient and quick”

Helpful Report

(Support) - Posted 5 years ago

Hi We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 5 years ago

“Excellent as always :)”

Helpful Report

(Support) - Posted 5 years ago

Hi Julie That's really good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Resolved very efficiently.”

Helpful Report

(Support) - Posted 5 years ago

Hi Henry Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Great team, very efficient. Thanks for your help”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Didn't reply to all as requested in the support ticket”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Sorted problem quickly - thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Very good”

Helpful Report

(Support) - Posted 5 years ago

Hi Jessica Thank you for your 5 star review. Regards, Cobweb

Posted 5 years ago

“Solved the problem!”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“James was very helpful and solved my problem very quickly. This has been ongoing since last week with various IT people looking at the issue (I didn't realise I was looked after by CobWeb). James fixed the issued very very quickly in a matter of hours whereas others have been looking at it for days. Friendly, helpful and explains things in laymans terms - no confusing IT jargon. Thanks again :-)”

Helpful Report

(Support) - Posted 5 years ago

Hi Heather Thank you so much for your kind words, we are delighted to hear that James was able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Very happy with support and prompt solution.”

Helpful Report

(Support) - Posted 5 years ago

Hi Amanda Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“Really great response and brilliant help from Rory and the Team.”

Helpful Report

(Support) - Posted 5 years ago

Hi Ben We are really pleased to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Good help!”

Helpful Report

(Support) - Posted 5 years ago

Hi Claire Thank you for taking the time to leave a review! Kind Regards Cobweb

Posted 5 years ago

“very prompt and efficient service”

Helpful Report

(Support) - Posted 5 years ago

Hi That's great to hear. Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“An excellent response to the problem as always.”

Helpful Report

(Support) - Posted 6 years ago

Hi We are delighted to hear that, thank you so much for your review. Kind regards Cobweb

Posted 5 years ago

“Great guys although slower than I would have liked. Hope it is ok to say this.”

Helpful Report

(Support) - Posted 6 years ago

Hi Peter Thank you for your review, we really appreciate your feedback. Please do not hesitate to contact us if you require anything. Kind regards Cobweb

Posted 5 years ago

“good service”

Helpful Report

(Support) - Posted 6 years ago

Hi Susan Thank you for your 5 star review. Kind regards Cobweb

Posted 6 years ago

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Cobweb is rated 4.8 based on 8,262 reviews