Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,922 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Quick, friendly and helpful.”

Helpful Report

(Support) - Posted 5 years ago

Hi Tom That is great to hear, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“great as always”

Helpful Report

(Support) - Posted 5 years ago

Hi David Good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Josh was great. Helpful, patient and resolved all issues”

Helpful Report

(Support) - Posted 5 years ago

Hi Lucy We really appreciate you providing a review and feedback for Josh. Regards, Cobweb

Posted 5 years ago

“Great support from Callum Lindsay. Good job Callum.”

Helpful Report

(Support) - Posted 5 years ago

Hi Paul Thank you for your review and feedback for Callum. Regards, Cobweb

Posted 5 years ago

“Responsive and helpful.”

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(Support) - Posted 5 years ago

Hi Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“The support was good, but charging £200 for data coming off a server which was dropped by cobweb, is a little bit cheeky”

Helpful Report

(Support) - Posted 5 years ago

Hi Fraser Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Excellent technical support as always, thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you so much for your feedback, we really appreciate you taking the time to leave a review. Kind Regards Cobweb

Posted 5 years ago

“Quick and efficient response to question about poss spam email”

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(Support) - Posted 5 years ago

Hi Julia Thank you for your 5 star review. Kind Regards Cobweb

Posted 5 years ago

“Excellent work by Richard, he understood that I didn't understand a lot of the jorgon used and helped me accordingly.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Jamie We are delighted to hear that you were pleased with the support provided by Richard. Kind regards Cobweb

Posted 5 years ago

“Tom's always very helpful. Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Anna We are really pleased to hear that Tom was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Excellent help, can't fault it, thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi David We are delighted to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Polite, knowledgeable and efficient - perfect for businesses”

Helpful Report

(Support) - Posted 5 years ago

Hi Jason That is fantastic to hear, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Delighted as always”

Helpful Report

(Support) - Posted 5 years ago

Hi Harry We are really happy to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“A little slow to respond but the fault occurred on Friday so the weekend got in the way! The issue has been fully explained now, but I was guessing at the time as to what might have caused it. Professional service, thanks.”

Helpful Report

(Support) - Posted 5 years ago

Hi Simon Thank you so much for taking the time to write a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Excellent quick service as always”

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(Support) - Posted 5 years ago

Hi Peter Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Daniel dealt with this in an efficient, methodical and timely manner, escalating to Microsoft when it became clear that was necessary. During the calls with Microsoft, he was clear on expectations and timescales and chased them to get answers when things were not moving as fast as hoped. Great job.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jez We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by Daniel. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“Issue resolved fast”

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(Support) - Posted 5 years ago

Hi Claudia We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“First off: Thanks to Michael and Evan for assisting with the issue raised. Their service was timely and they were professional and helpful. I am able to view my SharePoint files as needed in File Explorer. However, the team couldn't tell me what went wrong. It's only one folder's files that we cannot view when opening SharePoint in File Explorer. We can see the files online but had to sync it to see the files in File Explorer. All other folders and files are viewable in File Explorer without having to sync the folder. This one specific folder used to work perfectly before, just as with all the other folders but suddenly it doesn't. The issue was experienced byr myself and a fellow colleague for the same folder.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Not quite as good as some previous experience with Cobweb support but we got the matter resoved which was the main thing.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are sorry to hear your experience did not meet expectation on this occasion. if you would like to discuss your concerns further please contact our Customer Relations team on 0345 223 9000 option 5 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“professional and painless”

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(Service Addition) - Posted 5 years ago

Hi Raymond Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,922 reviews