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Cobweb Reviews

4.8 Rating 7,922 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I got what I asked for.”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 5 years ago

“James was amazing. Polite, efficient and resolved my issue immediately. A credit to the company. Thank you James :)”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your kind words, we are delighted to hear that James was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Callum was very helpful and managed to fix my issue in no time at all. thank you for your service Komail”

Helpful Report

(Support) - Posted 5 years ago

Hi Komail We are really pleased to hear Callum was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Prompt response and very helpful”

Helpful Report

(Support) - Posted 5 years ago

Hi Qaiser We are delighted to hear that our support team was able to assist you. Kind regards Cobweb

Posted 5 years ago

“fast and clear response”

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(Support) - Posted 5 years ago

Hi Thank you for your 5 star review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Upon receiving an obvious 'Fraud Scam' email I forwarded the content (unopened) to Cobweb. Their Action was immediate and reassuring, as usual. The threat mail was dealt with in an efficient and expeditious manner. Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Christopher Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“It was good and efficient”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“As always - quick & efficient - Thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi John Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“James Skelton was my Cobweb " eagle eyes" for a potentially dangerous scam mail pretending to be a MS voice message. Efficiently and swiftly resolved, Thanks Cobweb.”

Helpful Report

(Support) - Posted 5 years ago

Hi Ash We are really pleased to hear that James was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“First I was told to go to "contacts then clicking the manage > Export, options" Anyone who even bothers to open OWA can see that there is no such options Without any apology or explanation for the first incorrect information I was then told to click on the 3 dots. Again anyone without any technical expertise who bothers to look at the web screen can see that (a) the 3 dots are related to the individual record not the entire list (b) a simple click on the dots will show you the function is only delete the record. Surely the technical support should take a look before they throw out (incorrect) advice. Maybe the support team software rewards response time more than resolution time...?”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write Cobweb a review. We appreciate your feedback, we are currently looking into your feedback and our Customer Relations team will contact you shortly. Regards, Cobweb

Posted 5 years ago

“great support and a very quick service as normal”

Helpful Report

(Support) - Posted 5 years ago

Hi John We are really pleased to hear that, thank you for your feedback. Kind regards Cobweb

Posted 5 years ago

“Very polite on telephone and also new password effected”

Helpful Report

(Support) - Posted 5 years ago

Hi Frances We are delighted to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“The issue was quickly resolved by the technician.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jigar Thank you for your feedback and 5 star review. Regards, Cobweb

Posted 5 years ago

“Fantastic service, daniel”

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(Support) - Posted 5 years ago

Hi James We are really pleased to hear you are pleased with the support provided by Daniel, thank you for taking the time to leave a review. Kind regards Cobweb

Posted 5 years ago

“Daniel, you're a wizard!”

Helpful Report

(Support) - Posted 5 years ago

Hi James Thank you for your 5 star review, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Great support from Daniel. Was a tricky ticket that when escalated to Microsoft even had them confused for some time. In the face of MS trying to fob with inconsistent and/or answers that didn't add up, Daniel made sure that they went back and checked so that the answers we finally received were correct. Involved a lot of back and forth, both with MS and myself but determination played out.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jez Thank you so much for your kind words, we are delighted to hear that Daniel was able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Good, prompt response”

Helpful Report

(Support) - Posted 5 years ago

Hi James Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 5 years ago

“knowledgeable staff and helpful in tec support . I called on a Saturday and didnt get a responce until Monday thats my only niggle”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Great service as always.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“Excellent support and speedy transition👍”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Jim Thank you so much for your feedback, have a great day! Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,922 reviews