Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,770 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Metrics

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Marc at Cobweb was fantastic after my email account was hacked and he was able to sort the issues out really quickly, even though I was travelling and without access to my laptop at the time. It was a stressful situation and I am very grateful your help.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your wonderful review! We're so happy to hear that Marc was able to assist you quickly during such a stressful time, especially while you were traveling. Your gratitude means a lot to us, and we're always here to help whenever you need us. Warm regards, Team Cobweb

Posted 3 months ago

“Alex and Andy have both been incredibly helpful - cannot compliment enought ow outgoing, proactive and helpful they have been. Increidbly impressed.”

Helpful Report

(Service Addition) - Posted 3 months ago

Hi Lara, Thank you for your fantastic review! We're thrilled to hear that Alex and Andy have been so helpful and proactive. Your compliments mean the world to us and encourage us to keep providing exceptional service! Warm regards, Team Cobweb

Posted 3 months ago

“Ben was very quick to resolve my questions and followed up with some great information about different ways i can create a alias for email. Kind regards Rob”

Helpful Report

(Support) - Posted 3 months ago

Hi Rob, Thank you so much for your great review! We're delighted to hear that Ben was able to assist you quickly and provide valuable information on email aliases. Your feedback is truly appreciated and motivates us to keep up the good work! Best wishes, Team Cobweb

Posted 3 months ago

“CIBI is the BEST”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you so much for the amazing review! We're thrilled to hear that you consider CIBI the best. Your enthusiasm and support inspire us to keep delivering top-notch service! Warm regards, Team Cobweb

Posted 3 months ago

“Fast, friendly expert help - makes my life so easy”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your wonderful review! We're so happy to hear that our team provided fast and friendly help. It's our goal to make your life easier, and your feedback truly motivates us! Warm regards, Team Cobweb

Posted 3 months ago

“Thanks Ronny”

Helpful Report

(Support) - Posted 3 months ago

Hi, Thank you so much for your fantastic review! We truly appreciate your support and are thrilled that you had a great experience with us. Your positive feedback means the world to us! Warm regards, Team Cobweb

Posted 3 months ago

“Good service as always”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your kind words! We're delighted to hear that you received good service from us as always. Your support truly means a lot! Warm regards, Team Cobweb

Posted 3 months ago

“thanks for resolving my issue Josh”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your great feedback! We're glad to hear that Josh was able to resolve your issue. Your satisfaction is what we strive for! Warm regards, Team Cobweb

Posted 3 months ago

“Joshua Lake saved the day. He was very helpful and quick to action. We had a major issue in the morning and it was solved in no time.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that Joshua Lake was able to save the day and resolve your issue swiftly. Your satisfaction is our top priority, and it’s fantastic to know we delivered! Warm regards, Team Cobweb

Posted 3 months ago

“great service”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your fantastic review! We're thrilled that you experienced great service from our team. Your feedback means the world to us! Warm regards, Team Cobweb

Posted 3 months ago

“With cyber security risk elevated in commonality and front of mind I always run dodgy incidents by the clever team at Cobweb Solutions. They respond swiftly and efficently.”

Helpful Report

(Support) - Posted 3 months ago

Hi Ash, Thank you for your exceptional review! We're thrilled to know that our clever team is your go-to for addressing cyber security concerns. Your trust in us is greatly appreciated! Warm regards, Team Cobweb

Posted 3 months ago

“Excellent service as always”

Helpful Report

(Support) - Posted 3 months ago

Hi Toby, Thank you for your outstanding review! We're delighted to hear that our service met your expectations once again. Your support truly motivates us! Warmest regards, Team Cobweb

Posted 3 months ago

“Great service from Josh!”

Helpful Report

(Support) - Posted 3 months ago

Hi Nimesh, Thank you for your amazing review! We're so pleased to hear that Josh provided great service. Your feedback truly brightens our day! Warmest regards, Team Cobweb

Posted 3 months ago

“Great support from Josh”

Helpful Report

(Support) - Posted 3 months ago

Hi Cris, Thank you for your fantastic review! We’re so glad to hear that Josh provided great support. Your feedback means a lot to us! Best wishes, Team Cobweb

Posted 3 months ago

“My query was responded to very quickly and confirmed what I needed to know, thanks”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thank you for your wonderful review! We're thrilled to know that we were able to respond quickly and provide the information you needed. Your satisfaction means a lot to us, and we truly appreciate your feedback! Best wishes, Team Cobweb

Posted 3 months ago

“fixed issue quickly thank you”

Helpful Report

(Support) - Posted 3 months ago

Hi Nick, Thank you for your kind review! We're delighted to hear that we could fix the issue quickly for you. Your satisfaction is really important to us, and we appreciate your feedback! Warmest regards, Team Cobweb

Posted 3 months ago

“We were going from a normal telephone system to a Teams system using our computers. Initial sales communication was great, although, even with 90 days notice things did not go smoothly. The router turned up 3 weeks late, there were no instructions on how to use or set up the new system, despite multiple requests for these, no information on what to expect on the change over day, there was confusion over the change over date even though this was written on emails, there was lack of urgency and communication dealing with major problems with our new system. Not sure what the out of hours help does apart from pass a message on to the team who work normal hours, as even though our emergency divert line was not operational over the weekend, this didn't get looked at until the following week. It felt like we were the first ccompany having this work done, with few people really knowing what needs to be done.”

Helpful Report

(Service Addition) - Posted 3 months ago

“All resolved”

Helpful Report

(Support) - Posted 4 months ago

Hi Liam, Thank you for your review! We're pleased to hear that everything is resolved. Your satisfaction is what drives us, and we truly appreciate your feedback! Kind regards, Team Cobweb

Posted 3 months ago

“The guidence was good and exactly what I was looking for.”

Helpful Report

(Support) - Posted 4 months ago

Hi Brett, Thank you for your excellent review! We're so glad to hear that our guidance met your needs perfectly. Your feedback is incredibly valuable to us and motivates our team to keep delivering the best service possible! Warmest regards, Team Cobweb

Posted 3 months ago

“We used them for years. Then we moved onto O365. Then they started charging me for support (at 5x the cost of the mail boxes). Avoid.”

Helpful Report

(Support) - Posted 4 months ago

Cobweb is rated 4.7 based on 7,770 reviews