Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,651 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Helpful and got the issue resolved”

Helpful Report

(Support) - Posted 4 months ago

Hi Brian, Thank you for your positive 4-star review! We're glad to hear that you found our team helpful and that your issue was resolved. Your feedback is important to us, and we're always here to assist you further! Warm regards, Team Cobweb

Posted 4 months ago

“Great support”

Helpful Report

(Support) - Posted 4 months ago

Hi Kevin, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our support to be great. Your satisfaction is our top priority, and your kind words inspire us to keep doing our best! Best wishes, Team Cobweb

Posted 4 months ago

“Great support”

Helpful Report

(Support) - Posted 4 months ago

Hi Kevin, Thank you for your fantastic 5-star review! We’re so glad to hear that you had a great experience with our support team. Your feedback means a lot to us and motivates us to continue providing the best service possible! Best wishes, Team Cobweb

Posted 4 months ago

“Many thanks for all the hard work on this project for us Adam!”

Helpful Report

(Service Addition) - Posted 4 months ago

Hi Edward, Thank you for your amazing 5-star review! We truly appreciate your recognition of Adam's hard work on your project. It's our team's goal to deliver great results, and your feedback makes all the effort worthwhile! Warm regards, Team Cobweb

Posted 4 months ago

“SEnt an enquiry and forwarded it on to teh correct department”

Helpful Report

(Support) - Posted 4 months ago

Hi Phil, Thank you for your excellent 5-star review! We're so glad that your enquiry was directed to the right department. Our team is always here to assist, and we truly appreciate your kind words! Warm regards, Team Cobweb

Posted 4 months ago

“Very good and friendly support”

Helpful Report

(Support) - Posted 4 months ago

Hi Katie, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our support to be very good and friendly. Our team is always here to help, and your kind words encourage us to keep up the great work! Warm regards, Team Cobweb

Posted 4 months ago

“The service was prompt with resolution”

Helpful Report

(Support) - Posted 4 months ago

Hi Elena, Thank you for your fantastic 5-star review! We're glad to hear that our service met your expectations with prompt resolution. Your satisfaction is our priority, and we appreciate your feedback! Warm regards, Team Cobweb

Posted 4 months ago

“I felt that some comments in emails were misleading but accept that my lack of knowledge may have been the reason.”

Helpful Report

(Support) - Posted 4 months ago

Hi David, Thank you for sharing your feedback! We appreciate your openness regarding the emails and understand that sometimes things can be a bit confusing. We’re here to help clarify anything you might need in the future. Your support means a lot to us! Best wishes, Team Cobweb

Posted 4 months ago

“Ronny Chambers is the latest Cobweb person ot help me out and did a brilliant job. I've got a one man band consultancy and have been with Cobweb for 10 years. Don't need you often but when I do, it's great to know you're there & worth every penny.”

Helpful Report

(Support) - Posted 4 months ago

Hi Peter, Thank you so much for the amazing 5-star review! We're delighted to hear that Ronny was able to assist you so brilliantly. After 10 years with us, it means a lot to know that we're here when you need us. Your continued trust is truly appreciated! Warm regards, Team Cobweb

Posted 4 months ago

“Mike has shown excellent knowedge and patience through what has been a long but ultimately successful process. Despite the fraught beginning he has been calm and detailed throughout and honestly, the difference it has made in our piece of mind alone deserves far more than a five star review!”

Helpful Report

(Support) - Posted 4 months ago

Hi there, Thank you for your incredible 5-star review! We're thrilled to hear that Mike's knowledge and patience made such a positive difference during your process. Your peace of mind is our ultimate goal, and we appreciate your kind words immensely! Warm regards, Team Cobweb

Posted 4 months ago

“Great service from Ronnie”

Helpful Report

(Support) - Posted 4 months ago

Hi Kerry, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you received great service from Ronnie. Your feedback means a lot to us and drives us to keep delivering the best experience possible! Best wishes, Team Cobweb

Posted 4 months ago

“As always, the Cobweb team are on point to answer queries. I got exactly what I needed to help resolve an issue.”

Helpful Report

(Support) - Posted 4 months ago

Hi Phil, Thank you for your fantastic 5-star review! We're so pleased to hear that our team was able to assist you effectively and address your queries. Your satisfaction is our priority, and your feedback truly motivates us! Warm regards, Team Cobweb

Posted 4 months ago

“Excellent support from Josh”

Helpful Report

(Support) - Posted 4 months ago

Hi there, Thank you for your glowing 5-star review! We're delighted to hear that Josh provided excellent support. Your kind words inspire us to keep up the great work! Best wishes, Team Cobweb

Posted 4 months ago

“Josh was quick clear and concise. thank you”

Helpful Report

(Support) - Posted 4 months ago

Hi Anthony, Thank you for your fantastic 5-star review! We're thrilled to hear that Josh was quick, clear, and concise. Your feedback is greatly appreciated and inspires us to continue delivering exceptional service! Warm regards, Team Cobweb

Posted 4 months ago

“Chris informed us and did some additional investigation regarding the detection in our tenant and made sure to follow up to confirm that this (and other incidents) are resolved.”

Helpful Report

(Support) - Posted 4 months ago

Hi there, Thank you for your wonderful 5-star review! We’re glad Chris could assist you with the investigation and follow-up. Your recognition of our efforts means a lot and encourages us to keep providing excellent support! Warm regards, Team Cobweb

Posted 4 months ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 4 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to know that our support was helpful and made the process easier for you. Your appreciation truly motivates us to keep delivering exceptional service! Warm regards, Team Cobweb

Posted 4 months ago

“Really helpful in sorting this out. Appreciate the support, which made the whole process much easier.”

Helpful Report

(Support) - Posted 4 months ago

Hi Ardie, Thank you for your amazing 5-star review! We're delighted to hear that our support made the process much easier for you. Your appreciation motivates us to keep providing top-quality assistance! Best wishes, Team Cobweb

Posted 4 months ago

“Answered the question”

Helpful Report

(Support) - Posted 4 months ago

Hi there, Thank you for your thoughtful 4-star review! We appreciate your feedback and are glad to hear that we could help answer your question. Your insights are valuable to us and encourage our team to keep improving and providing excellent service! Warm regards, Team Cobweb

Posted 4 months ago

“During the first and second call, Chris quite often put me on hold to speak to other colleagues for advice. After handing over to Alex today, who was very attentive and collaborative, and was able to find a workaround (though no reason as to why this may have happened), the fact that my issue was escalated to a Severity 4 last Thursday and nothing was done to progress it in my absence was rather disappointing. I would have hoped for an email on my return from annual leave, to explain that the plan was and what may have been checked/investigated in my absence rather than me having to message this morning and ask what was happening and only then, for further investigations to resume. Furthermore, when I attempted to call Chris back (because his message went straight to voicemail as I explained I had no signal at home) your telephone system would not recognise me selecting any options on my phone. I therefore could not contact you at all other than by email. This caused further delays. In rating the technician, I would say 3 since Chris didn't appear to have as much knowledge or seem confident, whereas Alex was able to find a fix. Either way, the most disappointing part was that the severity was raised but nothing done as a result of that.”

Helpful Report

(Support) - Posted 4 months ago

Hi Kirsti, Thank you for your 3-star review. We appreciate your candid feedback regarding your experience. We’re glad to hear that Alex was able to assist you effectively, but we sincerely apologize for the delays and communication issues you encountered, especially regarding the Severity 4 escalation. Your experience is important to us, and we’ll work on improving our protocols to ensure better communication and follow-up in the future. We value your input and hope to provide a more seamless experience next time. Warm regards, Team Cobweb

Posted 4 months ago

“Resolved the issue quickly.”

Helpful Report

(Support) - Posted 4 months ago

Hi Anne, Thank you for your wonderful 5-star review! We're so glad to hear that we could resolve the issue for you quickly. Your kind words inspire us to continue delivering great support! Warm regards, Team Cobweb

Posted 4 months ago

Cobweb is rated 4.7 based on 7,651 reviews