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Cobweb Reviews

4.7 Rating 6,289 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not addressing the issue”

(Support) - Posted 4 years ago

Hi Thank you for your feedback. We are very sorry to hear your experience didn’t meet expectation on this occasion; however, we are unable to support 3rd party services such as Apple iCloud. Regards, Cobweb

Posted 4 years ago

“service was poor throughout, migration failed initially and had to be redone, migration was started without us being informed - sales had told us it would happen at a convenient date but we were never consulted. our systems crashed during work hours when that happened.”

(Service Addition) - Posted 4 years ago

Hi, Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“Total confusion from the first communication to the last regarding pricing & options. very unusual as normally the assistance from the technical dept is superb”

(Service Addition) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like our Customer Relations team to investigate further please contact them on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Very slow to come back and ignored additional questions in emails”

(Support) - Posted 4 years ago

Hi Thank you so much for taking the time to leave a review . We are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Charge fro support however none provided and poor”

(Service Addition) - Posted 4 years ago

Hi Thank you so much for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion , if you would like us to investigate this further please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 4 years ago

“Utter nonsense, i just wish to reduce the number of mail boxes”

(Support) - Posted 4 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“Not resolved”

(Support) - Posted 4 years ago

Hi Thank you for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion, if you would like us to investigate it further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“COMPLETE SHAMBLES SERVICE FAILURE ON 01/09/2019 . DECLAN ADVISED DOMAIN NOT RENEWED DREADFUL SERVICE”

(Service Addition) - Posted 4 years ago

Hi Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“Ensure your software works with Microsoft Outlook. It is a popular Email client”

(Support) - Posted 4 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Nothing has been done!”

(Support) - Posted 4 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience did not meet expectations on this occasion. If you would like us to investigate further then please contact our customer relations team on 03485 223 9000 or email customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Speed or level of service when rectifying a problem entirely created by cobweb is fairly irrelevant, it shouldn't have happened in the first place. You deleted a load of our mailboxes that you shouldn't have done because you didn't read an email properly, causing hours of unnecessary hassle for both us and our clients. Awful.”

(Support) - Posted 4 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 4 years ago

“Great knowledge and speed of reply but really disappointed in Cobweb’s policy of not supporting Wordpress. Why not?!”

(Support) - Posted 4 years ago

Hi Thank you for your review, our customer relations team are looking into your comments and will be in touch with you shortly. If you have any queries in the meantime please contact us on 0345 223 9000 option 5 or customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Terrible. Wrong account opened despite clear instructions. 3 days of lost time”

(Support) - Posted 4 years ago

Hi Hi, Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations Team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“All services with stopped rather than some services. Thsi meant we were wouldout external email for atleast 3 hours.”

(Support) - Posted 4 years ago

Hi Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 4 years ago

“i had to do the work.... you guys where way off aswell”

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion if you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 5 years ago

“This ticket is not resolved, I asked for credit for the months we were paying for the licences that should have been cancelled. I was also introduced to Cobweb in September and then I was told in March that I'm not added to the account to requests changes, while I was able to request changes to the account in the whole time.”

(Support) - Posted 5 years ago

“No email all day till 3.30 - not a happy customer”

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 5 years ago

“not explained properly”

(Support) - Posted 5 years ago

“Multiple comments have been provided to Cobweb but summary was that the switch from exchange to 365 was very poorly handled resulting in my email being shut down with my knowledge, twice!”

(New Customer) - Posted 5 years ago

Hi Mark We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 5 years ago

“I had multiple emails from Cobweb about invoicing, some with an invoice amount of zero, others asking me to clink on links that did not exist. it was all very confusing. Dealing with Ruben on the phone was great, but for the person sitting at the end of an email inbox the service was far from adequate. If you wish to discuss this then please call me, and I will send you the plethora of confusing emails, all of which appeared to be automatically generated.”

(New Customer) - Posted 5 years ago

Hi Stuart We are really sorry to hear about this - our Customer Relations team will contact you shortly to discuss your feedback further. Regards, Cobweb

Posted 5 years ago

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Cobweb is rated 4.7 based on 6,289 reviews