Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,256 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pedantic replies no actual answers to my question”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really sorry to hear your experience did not meet expectation on this occasion, if you would like this looked into further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com

Posted 5 years ago

“The entire process has been very poor. However the main concern was that I was miss-sold Mimecast email protection when I made it clear I wanted web security. This error was highlighted to you last Wednesday. I am still waiting for this to be remedied, with no one calling me back. Our businesses computers are currently without protection, for which I hold cobweb liable for any loss.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are very sorry to hear your experience did not meet expectations on this occasion. Our sales team will be in contact with you to discuss the situation. Kind regards Cobweb

Posted 5 years ago

“I am extremely unhappy about your invoicing, it’s total lack of clarity and the confused way you have gone about rectifying the issue. You, as a member of the Cobweb Finance Team can not make head nor tail of the invoicing and I have to continue to chase in order to get you to resolve the problem. I have now spent over ½ a day trying to get this resolved and it is an issue of Cobweb’s making. In this time of pandemic pressures, clients disappearing and serious potential cash flow issues, I have far better things to occupy my day than messing about with this.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are very sorry to hear you are unhappy with your experience, if you would like to discuss this further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“The transfer of my domain was very poorly dealt with and the website was down for a time work needs to be done on your communication when a domain is being transfered”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear of your experience in transferring your domain away from us and thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Ask Toya why.”

Helpful Report

(Support) - Posted 5 years ago

“No communication at all throughout the process, which was carried out over a ridiculously long period of time with no information whatsoever. Extremely poor.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Cobweb

Posted 5 years ago

“There is no internal communication between support, customer relations and finance !”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your feedback - as agreed, Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 5 years ago

“issue not resolved”

Helpful Report

(Support) - Posted 5 years ago

Hi We are very sorry to hear your experience did not meet expectation on this occasion , if you would like our Customer Relations team to investigate further please contact us on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Not in my back yard! Outlook does not work for an IMAP and there is ZERO interest in fixing this.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your feedback. We are very sorry to hear your experience didn’t meet expectation on this occasion; however, we are unable to support 3rd party services such as Apple iCloud. Regards, Cobweb

Posted 5 years ago

“Not addressing the issue”

Helpful Report

(Support) - Posted 5 years ago

Posted 5 years ago

“service was poor throughout, migration failed initially and had to be redone, migration was started without us being informed - sales had told us it would happen at a convenient date but we were never consulted. our systems crashed during work hours when that happened.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi, Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Total confusion from the first communication to the last regarding pricing & options. very unusual as normally the assistance from the technical dept is superb”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like our Customer Relations team to investigate further please contact them on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Very slow to come back and ignored additional questions in emails”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to leave a review . We are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Charge fro support however none provided and poor”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Thank you so much for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion , if you would like us to investigate this further please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Utter nonsense, i just wish to reduce the number of mail boxes”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Not resolved”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion, if you would like us to investigate it further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“COMPLETE SHAMBLES SERVICE FAILURE ON 01/09/2019 . DECLAN ADVISED DOMAIN NOT RENEWED DREADFUL SERVICE”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Ensure your software works with Microsoft Outlook. It is a popular Email client”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Nothing has been done!”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience did not meet expectations on this occasion. If you would like us to investigate further then please contact our customer relations team on 03485 223 9000 or email customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Speed or level of service when rectifying a problem entirely created by cobweb is fairly irrelevant, it shouldn't have happened in the first place. You deleted a load of our mailboxes that you shouldn't have done because you didn't read an email properly, causing hours of unnecessary hassle for both us and our clients. Awful.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 6 years ago

Cobweb is rated 4.7 based on 7,256 reviews