Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,657 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You haven't resolved this issue and your service has declined over the last year. You're charging me for a service I'm not getting and I expect you to resolve it TODAY”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your issue has not been resolved and will arrange for a member of our support team to contact you shortly. If you would like to discuss your concerns further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Totally misunderstood what was needed, huge delays, caused additional expense to us (with duplicate subscriptions). Cobweb then still sought to charge us full price for the work they made a total dogs dinner of.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi We are sorry you feel your experience did not meet expectation on this occasion, please do contact our Customer Relations team should you wish to discuss further on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Missed 1 step in the request before closing. Please action”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion and have asked our support team to review your ticket and confirm the next action. Kind regards Cobweb

Posted 5 years ago

“First I was told to go to "contacts then clicking the manage > Export, options" Anyone who even bothers to open OWA can see that there is no such options Without any apology or explanation for the first incorrect information I was then told to click on the 3 dots. Again anyone without any technical expertise who bothers to look at the web screen can see that (a) the 3 dots are related to the individual record not the entire list (b) a simple click on the dots will show you the function is only delete the record. Surely the technical support should take a look before they throw out (incorrect) advice. Maybe the support team software rewards response time more than resolution time...?”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write Cobweb a review. We appreciate your feedback, we are currently looking into your feedback and our Customer Relations team will contact you shortly. Regards, Cobweb

Posted 5 years ago

“The support was good, but charging £200 for data coming off a server which was dropped by cobweb, is a little bit cheeky”

Helpful Report

(Support) - Posted 5 years ago

Hi Fraser Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Ordered a few SharePoint User license like a month ago, we just got them activated in 24 hours (like in the past few years as well), and we got them added to our monthly invoice. Now we have ordered another pack of 5 additional licenses, but this time we did not get them activated for 72 hours. After that I have contacted support, where a technician told me that we won't have them activated until we have paid for them. He told me I can download the invoices for those items via the Control Panel - but this was invalid information, another technician have replied later and told us we can't download it, only after we have received our monthly invoice. Also we did not get those licenses activated, so we had to remove a few active account on our side to be able to create the new user accounts. Very poor, depressing support to be honest.”

Helpful Report

(Support) - Posted 5 years ago

Good morning We are really sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback in more detail please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“It has taken since the 19th May to only partially resolve my issue. I am still missing an invoice for the payment collected by Direct Debit on the 29th April for £387.25. Whilst I appreciate that this pandemic is not making it easy for anyone, producing copy documents remotely should not take 2 weeks and should not be a half completed job when they are produced.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your concerns further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Complete lack of understanding on your part. The matter got resolved by other IT company in 10 minutes instead of 5 to ten calls and numerous emails and loss of time.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Pedantic replies no actual answers to my question”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really sorry to hear your experience did not meet expectation on this occasion, if you would like this looked into further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com

Posted 5 years ago

“The entire process has been very poor. However the main concern was that I was miss-sold Mimecast email protection when I made it clear I wanted web security. This error was highlighted to you last Wednesday. I am still waiting for this to be remedied, with no one calling me back. Our businesses computers are currently without protection, for which I hold cobweb liable for any loss.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are very sorry to hear your experience did not meet expectations on this occasion. Our sales team will be in contact with you to discuss the situation. Kind regards Cobweb

Posted 5 years ago

“I am extremely unhappy about your invoicing, it’s total lack of clarity and the confused way you have gone about rectifying the issue. You, as a member of the Cobweb Finance Team can not make head nor tail of the invoicing and I have to continue to chase in order to get you to resolve the problem. I have now spent over ½ a day trying to get this resolved and it is an issue of Cobweb’s making. In this time of pandemic pressures, clients disappearing and serious potential cash flow issues, I have far better things to occupy my day than messing about with this.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are very sorry to hear you are unhappy with your experience, if you would like to discuss this further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“The transfer of my domain was very poorly dealt with and the website was down for a time work needs to be done on your communication when a domain is being transfered”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear of your experience in transferring your domain away from us and thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Ask Toya why.”

Helpful Report

(Support) - Posted 5 years ago

“No communication at all throughout the process, which was carried out over a ridiculously long period of time with no information whatsoever. Extremely poor.”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Cobweb

Posted 6 years ago

“There is no internal communication between support, customer relations and finance !”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your feedback - as agreed, Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 6 years ago

“issue not resolved”

Helpful Report

(Support) - Posted 6 years ago

Hi We are very sorry to hear your experience did not meet expectation on this occasion , if you would like our Customer Relations team to investigate further please contact us on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“Not in my back yard! Outlook does not work for an IMAP and there is ZERO interest in fixing this.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your feedback. We are very sorry to hear your experience didn’t meet expectation on this occasion; however, we are unable to support 3rd party services such as Apple iCloud. Regards, Cobweb

Posted 6 years ago

“Not addressing the issue”

Helpful Report

(Support) - Posted 6 years ago

Posted 6 years ago

“service was poor throughout, migration failed initially and had to be redone, migration was started without us being informed - sales had told us it would happen at a convenient date but we were never consulted. our systems crashed during work hours when that happened.”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi, Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“Total confusion from the first communication to the last regarding pricing & options. very unusual as normally the assistance from the technical dept is superb”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like our Customer Relations team to investigate further please contact them on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

Cobweb is rated 4.7 based on 7,657 reviews