Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,257 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

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Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO REPSONSE TO EMAIL FROM YESTERDAY???”

Helpful Report

(Support) - Posted 7 years ago

Hi Gaurav We are sorry your issue has not yet been resolved, a member of our support team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Regards, Cobweb

Posted 7 years ago

“Cobweb is simply unhelpful to put in a gentle way. Utterly disappointed! The technical team staff were not willing to help more than sending me literature to read with all the IT terminologies! Very much regret to sign up with Cobweb!”

Helpful Report

(Support) - Posted 7 years ago

Hi Richard I’m so sorry to hear you were not satisfied with the support you received on this occasion, we are keen to ensure all our customers receive the appropriate level of support. As you are aware Customer Relations have been in contact to discuss your comments in more detail. Kind regards Cobweb

Posted 7 years ago

“i do not have all my folders at all and now cobweb state they want more money for it this I will not accept at all, I pay a monthly rate for all this now!!!!”

Helpful Report

(Support) - Posted 7 years ago

Hi Ian, We are sorry to hear you are unhappy with the service provided on this occasion but unfortunately, Cobweb are unable to synchronise folders which are stored locally stored on a PC. A member of our team will contact you to discuss your experience. Regards Cobweb

Posted 7 years ago

“NOTHING DONE AT ALL”

Helpful Report

(Support) - Posted 7 years ago

Hi Ian, I'm very sorry to hear your experience has been less than satisifactory on this occasion. We have passed your comments to our Customer Relations team who will look into your case.  We are sorry for any inconvenience this may have caused. Kind regards Cobweb

Posted 7 years ago

“Six hours for any response.”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 7 years ago

“No appreciation or understanding of the severity of the problem, no proactive advice on enhancing security. Not adequate support - just weblinks to articles that do not work or are not adequate. Very poor experience.”

Helpful Report

(Support) - Posted 7 years ago

Hi Puneet We value your honest feedback, as you know Customer Relations are currently reviewing your comments and feedback surrounding this incident. We apologise you feel your expectations have not been met on this occasion and will continue to work with you to a satisfactory conclusion. Regards Cobweb

Posted 7 years ago

“The usual ignoring of the issue and/or denial of an issue followed by a quote.”

Helpful Report

(Support) - Posted 7 years ago

Hi Matt Many thanks for your feedback, we are extremely sorry to hear about this and are keen to speak to you to gain a better understanding of your experience and what improvements can be made. A member of our Customer Relations team will be contacting you shortly, or alternatively you can contact them on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 7 years ago

“It took far too long! And then when a response came through I was expected to read a very lengthy "guide" to work it out for myself. What am I paying you for? The guide was written in language I don't want or need to understand, I don't have time to work through it. I don't understand why the email couldn't have been released immediately (not nearly 7 days later). I also don't understand why this happened in the first please? could somebody please explain?”

Helpful Report

(Support) - Posted 7 years ago

Hi Stephen We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“Cobweb do not back up your data! Avoid.”

Helpful Report

(Support) - Posted 7 years ago

“Today our Outlook 2007 service ceased due to a change in the service provided. At no stage we’re we informed of this. Awful service.”

Helpful Report

(Support) - Posted 7 years ago

Hi Henry, Thank you for raising your concern. Please be assured Cobweb takes security very seriously and as you might expect we must ensure all our customers using our hosted services are protected from any security vulnerabilities. One of the ways we do this is to ensure only vendor supported clients are able to connect to our hosted services. In this instance the Microsoft Outlook 2007 client has been out of vendor support since October 2017, as publicised on the Microsoft product lifecycle page, as a courtesy to our customers who may have needed time to upgrade we had deferred blocking this client until now. Importantly, the absence of the vendor support, which includes maintenance for security, means PCs will be more vulnerable to exploitation by malicious software. As you might appreciate our customers are at liberty to use clients purchased from their own suppliers and as such we can only make best endeavours to provide individual notifications; however our terms of service are constantly reviewed to ensure they are kept up to date and state the current supported clients, e.g. Outlook 2013, we also publish notifications to our Service Status page. I hope you understand the action we are taking is in the best interest of all our customers enabling us to provide a safe and secure hosted service. Kind Regards, Cobweb

Posted 7 years ago

“A solution was offered by one agent but because of time (on Cobweb side) a new appointment had to be made. (is offcourse possible). Two times contact with agents who did not know exactly what to do and would come back. Finaly today a remote session was possible, but the solution (which was tested according the first agent) did not work. Cobweb can not support me for part of the activities needed. My first contact was december 29. Now Januari 15 I know I have to do it myself.”

Helpful Report

(Support) - Posted 7 years ago

Hi Antoine, Your message has been passed along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind Regards Cobweb

Posted 7 years ago

“Cobweb failed to provide the detailed instructions to migrate from Hosted Exchange to Office 365, as promised by your salesperson. As a result I have lost some data and am now waiting on a separate follow-up Service Request to see if this can be recovered. Your salesperson promised a lot, your company delivered very little.”

Helpful Report

(Support) - Posted 7 years ago

Hi Allister, We are very sorry to hear your experience didn’t meet expectation on this occasion. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“you used to be so good and resolve the issues for 3 days we have been wondering why our usual emails with attachements are not going. it was left to my husband to realise they were over 50mb and that is why they are not going. why could you not have told us this 3 days ago? Why is this suddenly happening where we not have to compress files when we have been sending uncompressed files on nannies with multiple attachments for the past 17 years? why is this suddenly happening that files are limited to 50 mg? why can we not have a bigger limit? 5 days ago I reported that Anastasia@internpartnership was not working properly I am getting emails but not receiving. Josh kept saying he was on it - still nothing. disappointed in your service which used to be so good. Anastasia Night Nannies”

Helpful Report

(Support) - Posted 7 years ago

Hi Anastasia Thank you for your review - we really appreciate your honest feedback. We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Regards, Cobweb

Posted 7 years ago

“Basically nothing was sorted. The service was useless, and it was only closed by Cobweb as they don't know how to solve it”

Helpful Report

(Support) - Posted 7 years ago

Hi Rosie, We are very sorry to hear your experience didn’t meet expectation on this occasion. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“I am unable to use the App”

Helpful Report

(New Customer) - Posted 7 years ago

Hi John Thank you for your feedback - we will ask a member of our team to call you and assist with your query. Regards, Cobweb

Posted 7 years ago

“No solution offered! Just agreed it didn't work. So much for Cobweb SOLUTIONS!”

Helpful Report

(Support) - Posted 7 years ago

Hi David, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind Regards Cobweb

Posted 7 years ago

“I was not given a response to my question yet the ticket was closed advised that i was given information.”

Helpful Report

(Support) - Posted 7 years ago

Hi We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“I have not received a resolution to my issue, yet the ticket was closed.”

Helpful Report

(Support) - Posted 7 years ago

Hi Andrew, We are sorry your issue had not been resolved, I can see a member of our Support Team is looking into your issue and are in contact with you to get this resolved as quickly as possible. Kind Regards Cobweb

Posted 7 years ago

“The ticket was logged and no response was had for nearly 24 hrs. Luckily I called to elevate the urgency of this issue, otherwise nothing would have happened. I had also contacted my account manager, who had yet to call me back to see if everything is back on track.”

Helpful Report

(Support) - Posted 7 years ago

Hi Shane, We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“I haven't agreed to any purchase!”

Helpful Report

(New Customer) - Posted 7 years ago

Hello, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 7 years ago

Cobweb is rated 4.7 based on 7,257 reviews