Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,257 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great knowledge and speed of reply but really disappointed in Cobweb’s policy of not supporting Wordpress. Why not?!”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your review, our customer relations team are looking into your comments and will be in touch with you shortly. If you have any queries in the meantime please contact us on 0345 223 9000 option 5 or customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“Terrible. Wrong account opened despite clear instructions. 3 days of lost time”

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(Support) - Posted 6 years ago

Hi Hi, Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations Team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“All services with stopped rather than some services. Thsi meant we were wouldout external email for atleast 3 hours.”

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(Support) - Posted 6 years ago

Hi Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 6 years ago

“i had to do the work.... you guys where way off aswell”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion if you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 6 years ago

“This ticket is not resolved, I asked for credit for the months we were paying for the licences that should have been cancelled. I was also introduced to Cobweb in September and then I was told in March that I'm not added to the account to requests changes, while I was able to request changes to the account in the whole time.”

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(Support) - Posted 6 years ago

“No email all day till 3.30 - not a happy customer”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 6 years ago

“not explained properly”

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(Support) - Posted 6 years ago

“Multiple comments have been provided to Cobweb but summary was that the switch from exchange to 365 was very poorly handled resulting in my email being shut down with my knowledge, twice!”

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(New Customer) - Posted 6 years ago

Hi Mark We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 6 years ago

“I had multiple emails from Cobweb about invoicing, some with an invoice amount of zero, others asking me to clink on links that did not exist. it was all very confusing. Dealing with Ruben on the phone was great, but for the person sitting at the end of an email inbox the service was far from adequate. If you wish to discuss this then please call me, and I will send you the plethora of confusing emails, all of which appeared to be automatically generated.”

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(New Customer) - Posted 6 years ago

Hi Stuart We are really sorry to hear about this - our Customer Relations team will contact you shortly to discuss your feedback further. Regards, Cobweb

Posted 6 years ago

“Awful service and extremely slow at responding to any request”

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(Support) - Posted 6 years ago

Hi Kasia Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 6 years ago

“I couldn't wait for "support" any longer so had no option but to resolve the issue myself. I lost an hour of my life googling to find out what to do but eventually, I got there. I did speak with somebody from support was understanding and apologetic but what was too late to be of any real use. I then keep getting emails saying "on hold" "released from hold" this is meaningless and very annoying. I'd have prefer 1 email from a human being with a solution to my problem.”

Helpful Report

(Support) - Posted 6 years ago

Hi Stephen We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our Customer Relations team will be in touch to gather your feedback. Regards, Cobweb

Posted 6 years ago

“You state you have resolved the issue but you have clearly done nothing at all to resolve it”

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(Support) - Posted 6 years ago

Hi John Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, we are currently looking into your issue and our team will contact you shortly. Regards, Cobweb

Posted 6 years ago

“I'm annoyed that after sending an email to request that a new user is set up the response asked me to either do it myself or call in. I called in and was asked to send an email, which I explained had already done and was then told it could be sorted out for me and that I would shortly receive confirmation of the password for the new user by email. I then get an email asking me to log in to set up the new user. Thank you for not helping me at all and wasting my time! So, after all that time and effort I still have to try and figure out how to add a new user myself. Surely you know how to do it?? Why do I have to do it??!!!! That's your job isn't it? Why tell me a password will be sent by email if the email I then receive tells me I then need to do your work for you?”

Helpful Report

(Support) - Posted 6 years ago

Hi Stephen We are very sorry to hear your experience didn’t meet expectation on this occasion. Our goal is to provide an efficient service to their customers. One of the ways we do this is by providing written documentation and guides to assist, which is then available for future reference and use. Customer Relations will contact you shortly to gather your feedback and any further assistance you may require. Regards, Cobweb

Posted 6 years ago

“What should have taken 30minutes took 4 days. We would like to migrate our account away to another provider. What is the procedure?”

Helpful Report

(Support) - Posted 6 years ago

Hi Jonathan Your message has been passed along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind Regards Cobweb

Posted 6 years ago

“..……………………..”

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(Support) - Posted 7 years ago

Hi Sam Thank you for your feedback - we will ask a member of our team to call you and assist with your query. Regards, Cobweb

Posted 7 years ago

“Statements like ‘I don’t know the exact formula’ and ‘I believe…’ aren’t helpful and do not constitute satisfactory resolution of this issue. Surely someone at Cobweb knows what your own password rules are? I need to know to ensure that Cobweb is compliant with our data security policies. Please provide a definitive statement.”

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(Support) - Posted 7 years ago

Hi Ben Thank you for your feedback, we are sorry this isn't yet resolved. We will re-open the ticket and a member of our team will be in touch shortly to help resolve your query. Regards, Cobweb

Posted 7 years ago

“I have emailed customer relations.”

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(Support) - Posted 7 years ago

Hi Emma We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Cobweb

Posted 7 years ago

“We pay for Microsoft support one email saying nothing to do with us followed by we are all done and arnt we good Will be speaking with out purchase manager looks like we need another ‘support’ company because this is not support”

Helpful Report

(Support) - Posted 7 years ago

“I’ve replied to your previous emails and have been trying to get assistance for months. Overall is been very very disappointing.”

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(Support) - Posted 7 years ago

“I was given totally duff information and as a result compromised the security of our system. This is unusual as normally it is a sheer pleasure to deal with your technical support team.”

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(Support) - Posted 7 years ago

Cobweb is rated 4.7 based on 7,257 reviews