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Cobweb Reviews

4.7 Rating 6,314 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service and extremely slow at responding to any request”

(Support) - Posted 5 years ago

Hi Kasia Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 5 years ago

“I couldn't wait for "support" any longer so had no option but to resolve the issue myself. I lost an hour of my life googling to find out what to do but eventually, I got there. I did speak with somebody from support was understanding and apologetic but what was too late to be of any real use. I then keep getting emails saying "on hold" "released from hold" this is meaningless and very annoying. I'd have prefer 1 email from a human being with a solution to my problem.”

(Support) - Posted 5 years ago

Hi Stephen We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our Customer Relations team will be in touch to gather your feedback. Regards, Cobweb

Posted 5 years ago

“You state you have resolved the issue but you have clearly done nothing at all to resolve it”

(Support) - Posted 5 years ago

Hi John Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, we are currently looking into your issue and our team will contact you shortly. Regards, Cobweb

Posted 5 years ago

“I'm annoyed that after sending an email to request that a new user is set up the response asked me to either do it myself or call in. I called in and was asked to send an email, which I explained had already done and was then told it could be sorted out for me and that I would shortly receive confirmation of the password for the new user by email. I then get an email asking me to log in to set up the new user. Thank you for not helping me at all and wasting my time! So, after all that time and effort I still have to try and figure out how to add a new user myself. Surely you know how to do it?? Why do I have to do it??!!!! That's your job isn't it? Why tell me a password will be sent by email if the email I then receive tells me I then need to do your work for you?”

(Support) - Posted 5 years ago

Hi Stephen We are very sorry to hear your experience didn’t meet expectation on this occasion. Our goal is to provide an efficient service to their customers. One of the ways we do this is by providing written documentation and guides to assist, which is then available for future reference and use. Customer Relations will contact you shortly to gather your feedback and any further assistance you may require. Regards, Cobweb

Posted 5 years ago

“What should have taken 30minutes took 4 days. We would like to migrate our account away to another provider. What is the procedure?”

(Support) - Posted 5 years ago

Hi Jonathan Your message has been passed along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind Regards Cobweb

Posted 5 years ago

“..……………………..”

(Support) - Posted 5 years ago

Hi Sam Thank you for your feedback - we will ask a member of our team to call you and assist with your query. Regards, Cobweb

Posted 5 years ago

“Statements like ‘I don’t know the exact formula’ and ‘I believe…’ aren’t helpful and do not constitute satisfactory resolution of this issue. Surely someone at Cobweb knows what your own password rules are? I need to know to ensure that Cobweb is compliant with our data security policies. Please provide a definitive statement.”

(Support) - Posted 5 years ago

Hi Ben Thank you for your feedback, we are sorry this isn't yet resolved. We will re-open the ticket and a member of our team will be in touch shortly to help resolve your query. Regards, Cobweb

Posted 5 years ago

“I have emailed customer relations.”

(Support) - Posted 5 years ago

Hi Emma We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Cobweb

Posted 5 years ago

“We pay for Microsoft support one email saying nothing to do with us followed by we are all done and arnt we good Will be speaking with out purchase manager looks like we need another ‘support’ company because this is not support”

(Support) - Posted 5 years ago

“I’ve replied to your previous emails and have been trying to get assistance for months. Overall is been very very disappointing.”

(Support) - Posted 5 years ago

“I was given totally duff information and as a result compromised the security of our system. This is unusual as normally it is a sheer pleasure to deal with your technical support team.”

(Support) - Posted 6 years ago

“NO REPSONSE TO EMAIL FROM YESTERDAY???”

(Support) - Posted 6 years ago

Hi Gaurav We are sorry your issue has not yet been resolved, a member of our support team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Regards, Cobweb

Posted 6 years ago

“Cobweb is simply unhelpful to put in a gentle way. Utterly disappointed! The technical team staff were not willing to help more than sending me literature to read with all the IT terminologies! Very much regret to sign up with Cobweb!”

(Support) - Posted 6 years ago

Hi Richard I’m so sorry to hear you were not satisfied with the support you received on this occasion, we are keen to ensure all our customers receive the appropriate level of support. As you are aware Customer Relations have been in contact to discuss your comments in more detail. Kind regards Cobweb

Posted 6 years ago

“i do not have all my folders at all and now cobweb state they want more money for it this I will not accept at all, I pay a monthly rate for all this now!!!!”

(Support) - Posted 6 years ago

Hi Ian, We are sorry to hear you are unhappy with the service provided on this occasion but unfortunately, Cobweb are unable to synchronise folders which are stored locally stored on a PC. A member of our team will contact you to discuss your experience. Regards Cobweb

Posted 6 years ago

“NOTHING DONE AT ALL”

(Support) - Posted 6 years ago

Hi Ian, I'm very sorry to hear your experience has been less than satisifactory on this occasion. We have passed your comments to our Customer Relations team who will look into your case.  We are sorry for any inconvenience this may have caused. Kind regards Cobweb

Posted 6 years ago

“Six hours for any response.”

(Support) - Posted 6 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 6 years ago

“No appreciation or understanding of the severity of the problem, no proactive advice on enhancing security. Not adequate support - just weblinks to articles that do not work or are not adequate. Very poor experience.”

(Support) - Posted 6 years ago

Hi Puneet We value your honest feedback, as you know Customer Relations are currently reviewing your comments and feedback surrounding this incident. We apologise you feel your expectations have not been met on this occasion and will continue to work with you to a satisfactory conclusion. Regards Cobweb

Posted 6 years ago

“The usual ignoring of the issue and/or denial of an issue followed by a quote.”

(Support) - Posted 6 years ago

Hi Matt Many thanks for your feedback, we are extremely sorry to hear about this and are keen to speak to you to gain a better understanding of your experience and what improvements can be made. A member of our Customer Relations team will be contacting you shortly, or alternatively you can contact them on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 6 years ago

“It took far too long! And then when a response came through I was expected to read a very lengthy "guide" to work it out for myself. What am I paying you for? The guide was written in language I don't want or need to understand, I don't have time to work through it. I don't understand why the email couldn't have been released immediately (not nearly 7 days later). I also don't understand why this happened in the first please? could somebody please explain?”

(Support) - Posted 6 years ago

Hi Stephen We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 6 years ago

“Cobweb do not back up your data! Avoid.”

(Support) - Posted 6 years ago

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Cobweb is rated 4.7 based on 6,314 reviews