Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,661 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very slow to come back and ignored additional questions in emails”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you so much for taking the time to leave a review . We are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“Charge fro support however none provided and poor”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi Thank you so much for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion , if you would like us to investigate this further please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 6 years ago

“Utter nonsense, i just wish to reduce the number of mail boxes”

Helpful Report

(Support) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“Not resolved”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion, if you would like us to investigate it further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“COMPLETE SHAMBLES SERVICE FAILURE ON 01/09/2019 . DECLAN ADVISED DOMAIN NOT RENEWED DREADFUL SERVICE”

Helpful Report

(Service Addition) - Posted 6 years ago

Hi Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“Ensure your software works with Microsoft Outlook. It is a popular Email client”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“Nothing has been done!”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience did not meet expectations on this occasion. If you would like us to investigate further then please contact our customer relations team on 03485 223 9000 or email customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“Speed or level of service when rectifying a problem entirely created by cobweb is fairly irrelevant, it shouldn't have happened in the first place. You deleted a load of our mailboxes that you shouldn't have done because you didn't read an email properly, causing hours of unnecessary hassle for both us and our clients. Awful.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 6 years ago

“Great knowledge and speed of reply but really disappointed in Cobweb’s policy of not supporting Wordpress. Why not?!”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your review, our customer relations team are looking into your comments and will be in touch with you shortly. If you have any queries in the meantime please contact us on 0345 223 9000 option 5 or customerrelations@cobweb.com Kind regards Cobweb

Posted 6 years ago

“Terrible. Wrong account opened despite clear instructions. 3 days of lost time”

Helpful Report

(Support) - Posted 6 years ago

Hi Hi, Thank you for your review. Given your comments, if you would like to provide any further feedback please contact our Customer Relations Team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“All services with stopped rather than some services. Thsi meant we were wouldout external email for atleast 3 hours.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 6 years ago

“i had to do the work.... you guys where way off aswell”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion if you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 6 years ago

“This ticket is not resolved, I asked for credit for the months we were paying for the licences that should have been cancelled. I was also introduced to Cobweb in September and then I was told in March that I'm not added to the account to requests changes, while I was able to request changes to the account in the whole time.”

Helpful Report

(Support) - Posted 6 years ago

“No email all day till 3.30 - not a happy customer”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 6 years ago

“not explained properly”

Helpful Report

(Support) - Posted 6 years ago

“Multiple comments have been provided to Cobweb but summary was that the switch from exchange to 365 was very poorly handled resulting in my email being shut down with my knowledge, twice!”

Helpful Report

(New Customer) - Posted 6 years ago

Hi Mark We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 6 years ago

“I had multiple emails from Cobweb about invoicing, some with an invoice amount of zero, others asking me to clink on links that did not exist. it was all very confusing. Dealing with Ruben on the phone was great, but for the person sitting at the end of an email inbox the service was far from adequate. If you wish to discuss this then please call me, and I will send you the plethora of confusing emails, all of which appeared to be automatically generated.”

Helpful Report

(New Customer) - Posted 6 years ago

Hi Stuart We are really sorry to hear about this - our Customer Relations team will contact you shortly to discuss your feedback further. Regards, Cobweb

Posted 6 years ago

“Awful service and extremely slow at responding to any request”

Helpful Report

(Support) - Posted 7 years ago

Hi Kasia Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 7 years ago

“I couldn't wait for "support" any longer so had no option but to resolve the issue myself. I lost an hour of my life googling to find out what to do but eventually, I got there. I did speak with somebody from support was understanding and apologetic but what was too late to be of any real use. I then keep getting emails saying "on hold" "released from hold" this is meaningless and very annoying. I'd have prefer 1 email from a human being with a solution to my problem.”

Helpful Report

(Support) - Posted 7 years ago

Hi Stephen We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our Customer Relations team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“You state you have resolved the issue but you have clearly done nothing at all to resolve it”

Helpful Report

(Support) - Posted 7 years ago

Hi John Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, we are currently looking into your issue and our team will contact you shortly. Regards, Cobweb

Posted 7 years ago

Cobweb is rated 4.7 based on 7,661 reviews