First I was told to go to "contacts then clicking the manage > Export, options" Anyone who even bothers to open OWA can see that there is no such options Without any apology or explanation for the first incorrect information I was then told to click on the 3 dots. Again anyone without any technical expertise who bothers to look at the web screen can see that (a) the 3 dots are related to the individual record not the entire list (b) a simple click on the dots will show you the function is only delete the record. Surely the technical support should take a look before they throw out (incorrect) advice. Maybe the support team software rewards response time more than resolution time...?