Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,256 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one comes back to you! Support has shockingly taken a nose dive, sales team none existent, throwing business away. Been with you for 8+ years.. time to make a change!”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, if you would like to discuss your concerns further please contact our customer relations team mon 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“No one got back me about the call in 2 days, raised with account manager, saying it has now passed, but I still. Ed to understand now to get around this issue.”

Helpful Report

(Support) - Posted 4 years ago

Posted 4 years ago

“Terrible handling of TLS deprecation with Hosted Exchange.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, our support team will be reaching out to you shortly to assist further. Kind regards Cobweb

Posted 4 years ago

“no response to my quwry”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for taking the time to leave a review, we are sorry your experience did not meet expectation on this occasion, please do not hesitate to contact our customer relations team if you wish to discuss further at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Scores say it all”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for taking the time to leave a review, we are sorry your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you would like to discuss your feedback further on 0345 223 9000 or at customerrelations@cobweb.com

Posted 4 years ago

“evrything didnt work so had to do it the next week then is still didnt work totally joke!!”

Helpful Report

(Service Addition) - Posted 4 years ago

“On 2 Dec I wrote with a request for domain pointing. No reply. I tried again on 5 Dec & received a reply on 7 Dec to say change had been made. I am told by the guy whom manages my website that the change has STILL NOT BEEN MADE? INC 227133”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. We understand the issue has now been resolved by our support team. Please do not hesitate to contact us if you have any queries. Kind regards Cobweb

Posted 4 years ago

“The ticket was marked as urgent. "Tom" reached out to me the night of the issue. I responded right away with screenshots and a description of the issues I was experiencing. I never got a reply from him at all. I followed up several times over the next week and a half with no response. I finally called (U.S. to the UK) and was told that my ticket had been closed because they had forwarded my ticket to Microsoft 360 and they "tried to reach out to me with no answer". I never received a call or email from anyone. After I called cobweb, a new technician re-opened and forwarded my contact information to Microsoft 360 where I worked directly with them.”

Helpful Report

(Support) - Posted 4 years ago

“The ticket was triggered because an email you sent warning me that the account was about to be suspended fir an unrelated issue was never received leading to the loss of all services. I’m still not clear why this domain was faulty or whether the problem has been properly fixed or indeed how many emails have been lost since it began.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, I understand our support team have now reached out with further information. Kind regards Cobweb

Posted 4 years ago

“very good thank you”

Helpful Report

(Support) - Posted 4 years ago

“I have two payments for July where there is typically only one. I was sent a statement which shows monthly payments for all months - - except July where there are two payments. The statement makes it look as though this is correct because there are corresponding invoices. However, the response did not look into why there are two invoices/payments for July when there should only be one. The response was expedient but lacked attention to detail. This still needs to be resolved. Steve”

Helpful Report

(Support) - Posted 4 years ago

Hi We are really sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com or 0345 223 9000. Kind regards Cobweb

Posted 4 years ago

“Said license was available 09:43. Ticket was closed Ended up chasing at 11:20 Then told license available 12:00 (so it wasn't available earlier) Please ensure you close tickets after licenses are allocated. This saves chasing a closed ticket that had to be reopened. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion and apologise for any confusion caused. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 4 years ago

“You haven't resolved this issue and your service has declined over the last year. You're charging me for a service I'm not getting and I expect you to resolve it TODAY”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your issue has not been resolved and will arrange for a member of our support team to contact you shortly. If you would like to discuss your concerns further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind Regards Cobweb

Posted 4 years ago

“Totally misunderstood what was needed, huge delays, caused additional expense to us (with duplicate subscriptions). Cobweb then still sought to charge us full price for the work they made a total dogs dinner of.”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi We are sorry you feel your experience did not meet expectation on this occasion, please do contact our Customer Relations team should you wish to discuss further on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Missed 1 step in the request before closing. Please action”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion and have asked our support team to review your ticket and confirm the next action. Kind regards Cobweb

Posted 4 years ago

“First I was told to go to "contacts then clicking the manage > Export, options" Anyone who even bothers to open OWA can see that there is no such options Without any apology or explanation for the first incorrect information I was then told to click on the 3 dots. Again anyone without any technical expertise who bothers to look at the web screen can see that (a) the 3 dots are related to the individual record not the entire list (b) a simple click on the dots will show you the function is only delete the record. Surely the technical support should take a look before they throw out (incorrect) advice. Maybe the support team software rewards response time more than resolution time...?”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write Cobweb a review. We appreciate your feedback, we are currently looking into your feedback and our Customer Relations team will contact you shortly. Regards, Cobweb

Posted 5 years ago

“The support was good, but charging £200 for data coming off a server which was dropped by cobweb, is a little bit cheeky”

Helpful Report

(Support) - Posted 5 years ago

Hi Fraser Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Ordered a few SharePoint User license like a month ago, we just got them activated in 24 hours (like in the past few years as well), and we got them added to our monthly invoice. Now we have ordered another pack of 5 additional licenses, but this time we did not get them activated for 72 hours. After that I have contacted support, where a technician told me that we won't have them activated until we have paid for them. He told me I can download the invoices for those items via the Control Panel - but this was invalid information, another technician have replied later and told us we can't download it, only after we have received our monthly invoice. Also we did not get those licenses activated, so we had to remove a few active account on our side to be able to create the new user accounts. Very poor, depressing support to be honest.”

Helpful Report

(Support) - Posted 5 years ago

Good morning We are really sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback in more detail please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“It has taken since the 19th May to only partially resolve my issue. I am still missing an invoice for the payment collected by Direct Debit on the 29th April for £387.25. Whilst I appreciate that this pandemic is not making it easy for anyone, producing copy documents remotely should not take 2 weeks and should not be a half completed job when they are produced.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your concerns further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Complete lack of understanding on your part. The matter got resolved by other IT company in 10 minutes instead of 5 to ten calls and numerous emails and loss of time.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

Cobweb is rated 4.7 based on 7,256 reviews