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Cobweb Reviews

4.7 Rating 7,257 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally you guys are great and I appreciate the service. The last individual I spoke to on the query needs some customer service training, they guys before then were ace. Happy to give you detail and as stated normally you guys are great.”

Helpful Report

(Support) - Posted 3 years ago

Hi Gordon, Thank you for your review - we really appreciate your honest feedback.  We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb

Posted 3 years ago

“i have problems with emails going into junk- both directions. i have sent examples but it still happens.”

Helpful Report

(Support) - Posted 3 years ago

Hi Margaret, We are really sorry to hear about this - we have passed your message along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind regards, Cobweb

Posted 3 years ago

“Completed before requested date”

Helpful Report

(Support) - Posted 3 years ago

Hi, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind regards, Cobweb

Posted 3 years ago

“Took nearly two weeks to resolve issue which was remove an email address. Another one never got actioned 21/1/21. We now do not need it now but feel we need to chase up with phone calls in future.”

Helpful Report

(Support) - Posted 3 years ago

Hi Karyn, We are really sorry to hear about this - we have passed your message along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind regards, Cobweb

Posted 3 years ago

“slow response to a simple license addition”

Helpful Report

(Support) - Posted 3 years ago

HI Catriona, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind regards, Cobweb

Posted 3 years ago

“The outage should have never happened in the first place, very poor service”

Helpful Report

(Support) - Posted 3 years ago

Hi Lee Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion and following your conversation with customer relations. Kindest Regards Cobweb

Posted 3 years ago

“It took the 2 weeks to eventually respond and pay attention to my query that my international calling plan was not working. I lost money because of that. I lot can be done to improve response times. Also they were really not sure what was wrong they were just doing trial and error. Very poor service”

Helpful Report

(Support) - Posted 3 years ago

Hi Wadza, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating points raised and will get back to you shortly. Kind regards Cobweb

Posted 3 years ago

“I still haven't had the problem fixed so not good”

Helpful Report

(Support) - Posted 3 years ago

Hi lesley, we have passed your message along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind regards, Cobweb

Posted 3 years ago

“Closed the ticket without addressing the questions.”

Helpful Report

(Support) - Posted 3 years ago

Hi, We are very sorry to hear about this, we have passed your message along to our Support Team who are looking into this issue and will get back to you shortly. Regards Cobweb

Posted 3 years ago

“Called with a query and was told to click 'x y z'. I have done this and now I have more problems and on the phone to fix missing emailes and mail box access. Wghen a client calls for help remote assistnce by logging onto the machine to investigate is the best approach. Now we have bigger issues and another ticket for you to look at watsing time for both businesses. You should learn and train your handlers in first call resolution.”

Helpful Report

(Support) - Posted 3 years ago

Hi Kieran, We are sorry your issue has not been resolved, a member of our Support Team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Regards Cobweb

Posted 3 years ago

“You ask for feedback the issue as yet has not been resolved !”

Helpful Report

(Support) - Posted 3 years ago

Hi Martin Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 3 years ago

“Painfully slow and often didn't respond to issues until chased. This used to be a good company but recently their support let them down”

Helpful Report

(Support) - Posted 3 years ago

Hi Lee Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, and our Customer Relations team will be in contact to discuss further. Regards,

Posted 3 years ago

“Closed tickets without resolving the issue. Painfully slow and often didn't respond to issues until chased. This used to be a good company but recently their support let them down”

Helpful Report

(Support) - Posted 3 years ago

Hi Lee Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, and our Customer Relations team will be in contact to discuss further. Regards,

Posted 3 years ago

“closed without being resolved”

Helpful Report

(Support) - Posted 3 years ago

Hi We are sorry to hear this issue hasn't been resolved for you and will get the ticket re-opened and contact made. Regards, Cobweb

Posted 3 years ago

“This took way too long to resolve and needed intervention from a manager. Even then, SPF records were not updated. Your SLAs mean nothing.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 3 years ago

“The final resolution was very quick, however to get any service had to threaten to report to MD, not the way I wish to operate and sad it had to get to that stage. Still waiting to find out exactrly what Cobweb actually do for me, to consider future”

Helpful Report

(Support) - Posted 3 years ago

Hi Peter Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback. Our Customer Relations team will be in contact to discuss further. Regards,

Posted 3 years ago

“Sorted the problem out myself before anyone got round to responding a week later.”

Helpful Report

(Support) - Posted 3 years ago

“ignored ticket email for a week”

Helpful Report

(Support) - Posted 3 years ago

Hi Gregg We are sorry this hasn't been resolved and a member of our support team will be in contact to progress with you. Regards, Cobweb

Posted 3 years ago

“The problem has got worse since the ticket has been raised and simple instructions have not been followed. It is the client who seems to have to take responsibility to ensure we are invoiced correctly and then keep explaining what is wrong with the invoice. We are now being overcharged for services and I have to waste more time trying to get the problem fixed!”

Helpful Report

(Support) - Posted 3 years ago

Hi Michael A colleague in our Finance team will be reaching out to you to explain your invoicing. If you have any further queries, please do not hesitate to contact us. Regards, Cobweb

Posted 3 years ago

“Whilst the response was acceptable, the time taken to repond was totally unacceptable. Non deliverability of emails becuase of IP blocking is a time sensitive issue, and not somthing to be left 5 days before replying. This is wholly unacceptable.”

Helpful Report

(Support) - Posted 3 years ago

Hi Paul Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback and our Customer Relations team will be in contact to discuss further. Regards, Cobweb

Posted 3 years ago

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Cobweb is rated 4.7 based on 7,257 reviews