Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,256 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no response 2 days since my email was sent”

Helpful Report

(Support) - Posted 4 years ago

Hi An Account Manager will reach out to the customer's main administrator to discuss their Office 365 licence requirements. Regards, Cobweb

Posted 4 years ago

“The worst experience I’ve had from you guys. 2-3 week delays had to chase to get a response, then further delays closing the case when it wasn’t completed. Need to step this up or risual will be moving.”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 4 years ago

“We were suffering with a business-critical issue and the Support team took a week to get back to us. In which time, we had to seek the help of an independent IT specialist to identify and resolve the issue.”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, we will call to discuss further. Kindest regards Cobweb

Posted 4 years ago

“As we are apparently using 3rd party software no one has actually confirmed that the TLS has been updated for us. I assume it has but this has never been confirmed. It has taken multiple calls and emails to get things moving”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 4 years ago

“I asked out to set up Microsoft outlook email and have been told how to set up an Exchange account”

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(Support) - Posted 4 years ago

“The instructions to set up MS Outlook do not match anything on my iphone.”

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(Support) - Posted 4 years ago

“Didn't respond, didn't resolve the problem. We had to resolve the problem ourselves with an external contractor.”

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(Support) - Posted 4 years ago

Posted 4 years ago

“Not fixed??”

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(Support) - Posted 4 years ago

“Never got support at the end. Had to figure it out myself. This was the same for another ticket I also raised. Will not raise anything else going forward.”

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(Support) - Posted 4 years ago

“After more than ten months of waiting for a satisfactory response to resolve inclusion of my new email address combined with accounting queries that even you accounts team could explain how it manifested, I am afraid after many years service I have lost confidence in your most basic level of support. Peter Brown”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“slow and needs to be quicker - no one ever answers the phone”

Helpful Report

(Support) - Posted 4 years ago

Hi We are very sorry to hear your experience did not meet expectation on this occasion. Please do contact us if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Your support was ridiculously slow to respond to repeated emails. Having held for 30 mins I eventually got through to someone on the phone who was not able to help. The problems were caused by migration to Office 365, which caused all emails to immediately stop working. The SMTP connection from our server could not be made and your technician was not able to help over the phone, although he was pleasant enough and did try. In the end I found another solution from elsewhere, which was to use SendGrid to send the emails via their API.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear that your experience did not meet expectation on this occasion. If you would like to discuss your concerns further please do contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Long response times”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards cobweb

Posted 4 years ago

“Sadly, no one is picking up and responding to voicemails. Support via the website is ignored and it takes days and many calls to get things moving. I hope that Cobweb and Vuzuion return to their normal quality of support soon.”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“I had a very poor initial response from your Sales team - almost enough to make us look elsewhere for our support. Thankfully you have Richard French in your technical team, and he saved the day. I am now really frustrated by the experience of being chased for payment and threatened with service closure by automated messages from your Finance system when I can see nothing wrong with our account set up on your Core system. Your finance team hasn’t responded to my email, I simply don’t have enough hours to spare to hang on to get someone to answer the phone and we have now had an outstanding ticket with your technical team for 48 hours with no update. I could go on! Richard has been great and is an enormous credit to your company. Everything else is utterly shambolic. We’ve been a customer of yours for years and previous experiences have been positive. This one , with the exception of Richard has been pretty bad indeed.”

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(Service Addition) - Posted 4 years ago

“TERRIBLE SERVICE. Outgoing emails were corrupted with another company's email signature and Cobweb have not been able to satisfactorily deal with this in any way, or give adequate information or resolution.”

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(Support) - Posted 4 years ago

Hi, Thank you so much for taking the time to write a review. If you would like to discuss further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 4 years ago

“Took way too long for an urgent ticket to be resolved and constant chasing on my behalf. Also found out another ticket I opened was just ignored and closed.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards

Posted 4 years ago

“The wait time for someone to get back to me was over 24 hours which is not acceptable.”

Helpful Report

(Support) - Posted 4 years ago

Hi, Many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000, or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“Terrible telephone support, never able to get through after multiple attempts.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your concerned further please contact us on 0345 223 9000

Posted 4 years ago

“Separate email will be sent as ticket is yet to be 100% resolved.”

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(Support) - Posted 4 years ago

Cobweb is rated 4.7 based on 7,256 reviews