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Cobweb Reviews

4.7 Rating 7,657 Reviews
95 %
of reviewers recommend Cobweb
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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“I didn't get any support - by the time they responded it was long beyond resolving”
Helpful Report
(Support) - Posted 4 years ago
Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb
Posted 4 years ago
Stephen
Verified Buyer
“Took far too long to respond, no acknowledgement that anyone was actually dealing with it and when I emailed for a 3rd time somebody responded immediately but didn't fully answer the query.”
Helpful Report
(Support) - Posted 4 years ago
Hi Stephen Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback. We are currently looking into your comments and our Customer Relations team will be in contact to discuss further. Regards, Cobweb
Posted 4 years ago
Grover
Verified Buyer
“Two hours on hold is not acceptable”
Helpful Report
(Support) - Posted 4 years ago
Hi We are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com or on 0345 223 9000 option 4 Kind regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“You did NOT send either me or Ian Stobie any communication in January or at any time before you dropped the bombshell that we had a month to change our email host. Nada. Yiu clearly don’t care about your customers- we’ve been loyal to guy for ELEVEN YEARS. You have put us in a very stressful position.”
Helpful Report
(Support) - Posted 4 years ago
Anonymous
Verified Buyer
“I have been waiting for weeks for a reply. The support from Cobweb has been ridiculous in recent times”
Helpful Report
(Support) - Posted 4 years ago
Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“No one ever contacted me - I sent three emails and no one ever got back to me. Not the usual COBWEB standard.”
Helpful Report
(Support) - Posted 4 years ago
Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“I have dealt with Cobweb for years and they have been good, no complaints at all! We have now done a migration across using teams and it was very poor, they just don't get back to us and keep charging me thousands,”
Helpful Report
(Service Addition) - Posted 4 years ago
Hi We are sorry to hear your experience did not meet expectation on this occasion. We understand your account manager has been in contact to confirm the action of some of your requests. Should you wish to discuss this further please do contact our Customer Relations team at customerrelations@cobweb.com Kind Regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“The change to our Exchange hosting has been an utter shitshow.Over a week later and I still can't email from my PC or log in to the new support portal”
Helpful Report
(Support) - Posted 4 years ago
Hi Thank you for your feedback, we are sorry this isn't yet resolved and a member of our team will continue to work with you to identify the issue. Regards, Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“I have had no response 2 days since my email was sent”
Helpful Report
(Support) - Posted 4 years ago
Hi An Account Manager will reach out to the customer's main administrator to discuss their Office 365 licence requirements. Regards, Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“The worst experience I’ve had from you guys. 2-3 week delays had to chase to get a response, then further delays closing the case when it wasn’t completed. Need to step this up or risual will be moving.”
Helpful Report
(Service Addition) - Posted 4 years ago
Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“We were suffering with a business-critical issue and the Support team took a week to get back to us. In which time, we had to seek the help of an independent IT specialist to identify and resolve the issue.”
Helpful Report
(Support) - Posted 4 years ago
Hi, Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, we will call to discuss further. Kindest regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“As we are apparently using 3rd party software no one has actually confirmed that the TLS has been updated for us. I assume it has but this has never been confirmed. It has taken multiple calls and emails to get things moving”
Helpful Report
(Support) - Posted 4 years ago
Hi, Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb
Posted 4 years ago
David
Verified Buyer
“I asked out to set up Microsoft outlook email and have been told how to set up an Exchange account”
Helpful Report
(Support) - Posted 4 years ago
Anonymous
Verified Buyer
“The instructions to set up MS Outlook do not match anything on my iphone.”
Helpful Report
(Support) - Posted 4 years ago
Anonymous
Verified Buyer
“Didn't respond, didn't resolve the problem. We had to resolve the problem ourselves with an external contractor.”
Helpful Report
(Support) - Posted 4 years ago
Hi, Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“Not fixed??”
Helpful Report
(Support) - Posted 4 years ago
Anonymous
Verified Buyer
“Never got support at the end. Had to figure it out myself. This was the same for another ticket I also raised. Will not raise anything else going forward.”
Helpful Report
(Support) - Posted 4 years ago
Anonymous
Verified Buyer
“After more than ten months of waiting for a satisfactory response to resolve inclusion of my new email address combined with accounting queries that even you accounts team could explain how it manifested, I am afraid after many years service I have lost confidence in your most basic level of support. Peter Brown”
Helpful Report
(Support) - Posted 4 years ago
Hi Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“slow and needs to be quicker - no one ever answers the phone”
Helpful Report
(Support) - Posted 4 years ago
Hi We are very sorry to hear your experience did not meet expectation on this occasion. Please do contact us if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb
Posted 4 years ago
Anonymous
Verified Buyer
“Your support was ridiculously slow to respond to repeated emails. Having held for 30 mins I eventually got through to someone on the phone who was not able to help. The problems were caused by migration to Office 365, which caused all emails to immediately stop working. The SMTP connection from our server could not be made and your technician was not able to help over the phone, although he was pleasant enough and did try. In the end I found another solution from elsewhere, which was to use SendGrid to send the emails via their API.”
Helpful Report
(Support) - Posted 4 years ago
Hi We are sorry to hear that your experience did not meet expectation on this occasion. If you would like to discuss your concerns further please do contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb
Posted 4 years ago
Cobweb is rated 4.7 based on 7,657 reviews
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