Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,977 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Cobweb technical support is always very swift and the team are very approachable.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad our technical support is always swift and approachable. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Issue resolved quiickly and efficiently”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad the issue was resolved quickly and efficiently. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Problem resolved efficiently thank you A reliable service as usual👌”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad the problem was resolved efficiently and that you find our service reliable as usual. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Always good help with our request”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad we could help with your request. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“The new method is not easy and quick. When we could go through the Control Pannel was more efficient. Progress is slow and not considering the age and level of understanding of the customer in contact. My Password issue is resolved but not Microsoft Bitlocker recovery issue. I shal follow it up with microsoft. It seems the Key is too long. The last person Michael was very helpful and creative to find the problem. My passwod had currency (£) as symbol which changed and it was resolved after a week.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for sharing your experience. We’re sorry the new method hasn’t been as quick or clear, and that the Control Panel alternative wasn’t as efficient for you. We’ll review usability and ensure the steps consider different levels of understanding. We’re glad to hear the password issue was resolved, and we’ll pass on your thanks to Michael for his helpful and creative approach. Regarding the Microsoft BitLocker recovery issue, we’ll take note and assist where we can. If there’s anything else you’d like us to adjust or help with, please let us know. Warm regards, Team Cobweb

Posted 3 months ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Very responsive and proactive”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad you found us very responsive and proactive. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Michael was very helpful and resolved the issue.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad Michael was very helpful and resolved the issue. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Ben was very efficient and polite, and resolvd my issue in a professional manner.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad Ben was efficient, polite, and resolved your issue in a professional manner. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Great service as always”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad you experienced great service as always. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Great response from Evan”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad you had a great response from Evan. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Great Support, Knowledgeable, thorough and patient”

Helpful Report

(Service Addition) - Posted 3 months ago

Hi Richard, Thanks for your review! We're glad you found our support great, knowledgeable, thorough and patient. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Very proactive, collaboraive and knowlegable. First rate project delivery.”

Helpful Report

(Service Addition) - Posted 3 months ago

Hi James, Thanks for your review! We're glad you found us proactive, collaborative and knowledgeable. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Great service as always :)”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We’re glad you had great service as always. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Always knowledgable, professional and I have never had an issue that they have not been able to solve. highly recommend them. Ray”

Helpful Report

(Support) - Posted 3 months ago

Hi Ray, Thanks for your review! We’re glad you find us knowledgeable, professional, and that we’ve been able to solve every issue. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 3 months ago

“I had an issue with my email but Cobweb resolved it quickly and professionally. Reuben was especially nice and patient . He made sure everything was working before closing the case, Highly recommended!”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad Cobweb resolved your email issue quickly and professionally, and that Reuben was especially nice and patient. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“From Notifying Our Account Manager To The Support Team Contacting Us The Support Was Quick And Informative.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad the support was quick and informative. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Patient and helpful with addressing the issue raised.”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad you found us patient and helpful with addressing the issue raised. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Very good service thank you”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad you had very good service. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

“Great service as always”

Helpful Report

(Support) - Posted 3 months ago

Hi there, Thanks for your review! We're glad you had great service as always. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 3 months ago

Cobweb is rated 4.8 based on 7,977 reviews