“I’ve not had a great experience with Clair de Lune from the beginning.
To begin with, the discount code I applied at the checkout disappeared once I went to the PayPal app, meaning I was overcharged for my order. I then requested the order be cancelled. I received an email to say it had been cancelled and that I would receive an email confirmation. I didn’t - instead I got a delivery date confirmation. I emailed again to say I had requested the order be cancelled but that it had been ignored and received nothing back.
The order was delivered and as my due date was fast approaching, we couldn’t mess about sending the order the back and source an alternative.
When we opened the package, screws were missing or faulty - which for an item a newborn will be sleeping in is really worrying. Overall really underwhelmed with the item - especially as we paid full price for it.
Disappointing customer care.”
“Très mauvais emballage du colis , à l'arrivée le carton était aplati, le lit de mauvaise qualité avec des morceaux cassé du berceau.
Vraiment très déçu
Et concernant le SUIVI de colis... Zéro suivi zéro informations vraiment nul”
“Given a second hand crib with a strap missing- called customer services who identified correct part and organised the replacement for me without even charging postage - and speedy delivery. . Excellent service given I was expecting to pay for item”
“Really happy with service received. I contacted the company as I'd accidentally broken a part of our moses basket and was enquiring if I could purchase a spare. They very kindly sent me out the part needed at it arrived the next day!”
“Placed an order online, but when my order arrived it was unfortunately not what I had ordered.
Contacted customer services by email, and my query was quickly dealt with by Robyn.
Robyn investigated and arranged for my original order to be sent out.
Very prompt and excellent customer service.
Thank you”
“Although I actually like the Moses basket that I have, I am very disappointed with the customer service and also the actual process of putting the Moses basket together.
It arrived impossible to put together - nothing fit together despite following instructions. If we hadn’t have drilled our own holes just to make it functional it wouldn’t have fit together at all. I sent customer service an email to complain about this and never heard anything back which is really very disappointing.
I also ordered 2 baskets and returned one. It has been 2 weeks since the tracking shows they have received the return and I am still waiting for a refund and having to chase this up. As of yet no money has been returned to me, in this day and age 2 weeks is a very long time to wait to even have a refund acknowledged by a company.
Overall- Nice products if you have the patience to put them together but the customer service is severely lacking.”
“Ordered online as a gift . Box came ripped with screws missing , emailed customer service who have sent the wrong screws. Quality of product is bad and parts incorrrect and screws that were sent are incorrect.
Wouldn’t recommend refusing to refund also 0/10”
Hi Emma,
We're really sorry to hear this. The customer services team have worked hard to resolve this issue for you by way of instructions/replacements. We understand that it was a gift for a friend and we have offered a refund. Please contact us again if you're not satisfied with the resolution.
Kind regards,
Clair de Lune Team
“Absolutely thrilled with our beautiful Moses basket.Arrived quickly Perfect.ly packed.Cant wait to see our great grandchild in it .Super company to deal with..”
